ePractice: eProcurement Workshop 25 May 2011 - Zoran Janevski
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Presentation by Zoran Janevski, Ss. Cyril & Methodius University
![e-Procurement in Former Yugoslav Republic of Macedonia - User Satisfaction - 25 May 2011, Brussels University „ Ss . CYRIL AND METHODIUS “ - SKOPJE INSTITUTE OF ECONOMICS - SKOPJE Zoran Janevski, Ph.D. Associate Professor Ss. Cyril and Methodius University Institute of Economics – Skopje Prolet str. No.1, P.O. 250, 1000 Skopje, FYR of Macedonia Web-site: www.ek-inst.ukim.edu.mk E-mail1: [email_address] E-mail2: [email_address]](https://image.slidesharecdn.com/janevski-110609080645-phpapp02/85/ePractice-eProcurement-Workshop-25-May-2011-Zoran-Janevski-1-320.jpg)
![e-Procurement Application ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Zoran Janevski, Ph.D. Brussels, 25 May 2011](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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ePractice: eProcurement Workshop 25 May 2011 - Zoran Janevski
- 1. e-Procurement in Former Yugoslav Republic of Macedonia - User Satisfaction - 25 May 2011, Brussels University „ Ss . CYRIL AND METHODIUS “ - SKOPJE INSTITUTE OF ECONOMICS - SKOPJE Zoran Janevski, Ph.D. Associate Professor Ss. Cyril and Methodius University Institute of Economics – Skopje Prolet str. No.1, P.O. 250, 1000 Skopje, FYR of Macedonia Web-site: www.ek-inst.ukim.edu.mk E-mail1: [email_address] E-mail2: [email_address]
- 3. User Satisfaction and Benefit Zoran Janevski, Ph.D. Brussels, 25 May 2011 a ) User satisfaction b ) User benefit
- 4. Satisfaction Factors Zoran Janevski, Ph.D. Brussels, 25 May 2011 Score Main factors of satisfaction Trust 4.1 Speed up the process 3.9 Improved communication 3.6 Improved transparency 3.4 Limited corruption 2.9
- 7. Sustainability - 2 Zoran Janevski, Ph.D. Brussels, 25 May 2011 G2B Application User Satisfaction Score Need for upgrades and improvement E-Tax 4.2 94 Online Employment Registration 4.0 82 Automated System for Management of International Cargo Transport Licenses 3.8 83 EXIM 3.6 84 e-Procurement 3.5 77
- 10. e-Procurement in Former Yugoslav Republic of Macedonia - User Satisfaction - 25 May 2011, Brussels University „ Ss . CYRIL AND METHODIUS “ - SKOPJE INSTITUTE OF ECONOMICS - SKOPJE Zoran Janevski, Ph.D. Associate Professor Ss. Cyril and Methodius University Institute of Economics – Skopje Prolet str. No.1, P.O. 250, 1000 Skopje, FYR of Macedonia Web-site: www.ek-inst.ukim.edu.mk E-mail1: [email_address] E-mail2: [email_address]