1. Wireless Mobility with BlackBerry

8. BlackBerry Solution Portfolio BIS BlackBerry Professional Software Exchange and Domino Available Enterprise BES Segment Small (SOHO) Small / Medium Large Employees 1 - 19 20 - 499 500+ BlackBerry Solutions

9. BlackBerry Professional Software vs. Enterprise BES RIM Confidential Feature BlackBerry Professional Software BlackBerry Enterprise Server Target Market (Max Users) SMB (30) Enterprise (Thousands) Runs on Email Server Yes – certified Not recommended Support for Mobile Voice Services Not in first release Yes Email Platforms Supported Microsoft® Exchange, IBM® Lotus® Domino®, GroupWise® in roadmap Microsoft Exchange, IBM Lotus Domino, GroupWise CAL Model Both SMB & Enterprise CALs Enterprise CAL model BlackBerry MDS Java & Browser apps only Third party applications Yes Wireless File / Media Access No No IT Policy Approach IT Policy Templates (>400 policies) Over 400 IT Policies Installation Simplified for SMB BlackBerry Enterprise Server Standard Software Pricing (MSRP) $499 with 5 CALs $849 with 10 CALs $3,999 with 20 CALs Software Distribution ESD & CD via Channel ESD & CD via Channel Localization EFIGS (SW and Documentation) English & Japanese (4.1.4J) Documentation in EFIGS Upgrade to BlackBerry Enterprise Server Yes, with Upgrade Service Pack NA Support Model Carrier & RIM Technical Support Carrier & RIM Technical Support

11. Extensibility Options for BlackBerry Increasing Complexity and Specialization Size of Company Hosted Applications MDS Studio Alliance Partner Application Platforms Custom Java Application Personal Productivity Time and Cost

12. BlackBerry ISV Community Sales Force Automation Field Service Automation Fleet Management and Dispatch ERP – SCM, HR, Financials, CRM Unified Communications Business Intelligence IT Systems Management Document Management & Printing

13. BlackBerry MDS-JMA Scenario BlackBerry Enterprise Server Port 3101 MDS Service Active Content Servers Database Database Application Server 1 Database Application Server 2 Alliance Partner Custom Application Server Email Servers Instant Messaging Server Intranet Server

14. Sales Dashboard View Data via Graphs & Charts One Hand Navigation via “Tab” Interface View Performance for Regional Managers

15. CRM

16. Help Desk Infoman

18. Emergency Communications – MDS Developed Excel Data Data Optimized & Pushed to Device

22. Security Problem Solved: User Authentication Through Secure Data Channel Internet PSTN Dialing an Extension via the PBX Encrypted signaling datagram Call Initiation request Outbound call to BB Calls bridged together Voice BES PBX Data Ascendent Server PRI, ISDN, or SIP Call Dropped In Seamlessly to User