Call recording, IVRS, Inbound/outbound Call handling, API support don't make a complete Call Centre Solution. You don't need pieces which you will integrate, But you will need an integrated solution which works and fits your style and size of business. Enjay Synapse Call Centre solution is suitable for 2 person team to 200 people team. From a simple calling process or managing complicated Business Process. Call for free demo on 9898007650 www.enjaytelephony.com

1. Complete Call Centre Solution
Call Recording, IVRS, Auto Dialling & API
Intelligent IPPBX Manager and Smart CRM Software
Enjay Synapse

2. How this can benefit you?
Ideal Solution For
Lead
Generation
Sales
Process
Tele
Support
Business Process
Automation
Upload files and start
Calling. Lead generation
from Call/SMS/Email is
done Automatically.
Convert more leads into
Sales with proper followup
and integrated Multichannel
communications.
Provide best Tele-support to
your clients with integrated
Ticketing system and Case
Management.
Any Business Process
Automation that
requires Telephony +
CRM + API Integration.

3. It’s not Just Telephony, It’s lot more.
Four Part Solution
Telephony - (Enjay Synapse)
Call Recording, IVRS, Inbound/Outbound
Call Handling and many other features.
CRM - (Enjay CRM)
Full featured CRM to run your Business
Functions, like Lead Gen, Sales & Support.
API for Integration
Your Business is using lots of
Applications, our API integrates them all.
Mobile Apps (Enjay Latitude)
Every business has people who are on the
move, Our Mobile Apps integrates them.
01
02
03
04

4. Other’s provide CRM Integration
We provide
Integrated CRM

5. Your Call Centre is Incomplete without CRM
Why you need CRM for Call Centre
Only Telephony
Simple “Single Call Process”
E.g.: Mobile Company
reminding for Payments.
Telephony + CRM
Complex “Multi Call Process”
E.g.: Sales / Lead Generation or
Ticket Management.

6. Telephony Features
Centralised Call Recording Intelligent IVR Inbound / Outbound Calls Intelligent Call Routing Live Call Monitoring
API Integration Integrated CRM Customisable Reporting Scheduled Reports as Email Spy / Barge / Whisper
Music on Hold Voice Mail Call Summary Voice Broadcast Softphone (SIP) Support
Drill Down Reports Missed Call Alerts Auto/manual Dial Call Blocking Live Status
Outward Conference
Browser Based
Management.
No programming Required. EPABX Integration VOIP / SIP / Support
GSM / Analog Lines
Support
Data Import/Export Agent Efficiency Reports Voice Transcript Popup Multi Campaign Support
Auto Call Distribution (ACD) Ring Groups / Call Queue Skill (Rule) Based Routing DND Support Scalable Architecture
Inward/Outward No
Blocking
Softphone Support Mobile Call Logging Work from Home Web click to Call

7. CRM Features
Sales Management Sales Forecasting Lead Management Lead Capture Ticket Management
Mobile App for Team Mobile App for Customers Mobile App for Tele-Calling Web-to-Lead SLA Management
Email/SMS Integration Email/SMS to Lead Email/SMS to Ticket Calls/SMS/Emails/Visits AMC Management
Unlimited Custom Fields Data Import/Export Workflows Escalations / Approvals Subscription Management
Data Security
Customisable Access
Controls
Role/Group Management Geo-Location Mapping Engineer Reports
Marketing ROI Analysis Leads Ageing Analysis Smart Feedback Integration
Notes/Documents
Attachment
Time & Cost Analysis
Tasks Visits/Meetings Appointments/Calendar Score Card Views Monitor TAT
Unlimited Customisable
Dashboards
Customisable Reporting
Tool
Scheduled Reports Graphical Charts Social Media Integration

8. Enjay Call Centre Solution is Suitable for Every Industry Vertical.
Industry Verticals
BFSI / NBFC
Lead Management,
eKYC, Customer
Support
E-Commerce
Integrated solution for
E-Commerce Portal and
CRM+Call Centre.
Stock Brokers
Lead Management,
Customer Onboarding,
relationships & Support
Real Estate
Lead Capture and
Sales process with
integrated Call Centre.
Travel & Hospitality
Integrated solution for
lead management and
customer Service.
BPO and Outsourcing
Any Inbound/outbound
Process with Auto Dialler
and Call Distribution
Financial Services
Loan disbursements,
collections and
recovery.
Service Industry
Ticket Management with
RMA, Warranty, AMC,
SLA and escalations.

9. Call Centre for Small Teams
Convert your Android Phone to call Centre
Cloud CRM
No infrastructure
required. Upload your
data to Cloud CRM and
start calling.
Android Phone
Install our App on your
Android Phone and
convert your Phone to
Calling Device.
No Capital Investment
Pay as you go, instant
setup. No costly
servers. Ideal for fast
growing startups.
Work Remotely
Suitable for Branches or
even work from home. All
you need is a Laptop,
Android Phone and Wifi.

10. Call Centre for Larger Teams
Comprehensive solution with great API Integration capabilities
Scalable Architecture
Can be scaled from couple of
users to thousands of users
within short time.
API Integration
Entire solution can be integrated
with any other App with easy,
efficient and secured HTTP API.
Deployment Flexibility
Cloud based CRM with Local Telephony
Servers or completely onsite solution
or Mobile based setup.
Comprehensive solution
Complete solution consisting of
Telephony, CRM, Mobile Apps and
API Support for Integration.

11. not only our Solution but our Support is also Great
Our Client Says
Synapse app is one of the best app/
technology we have used for our call
centre.
It helps to increase the productivity as our
number of calls are drastically increased.
Thanks to Enjay team for such a wonderful
product.
Amit Bajaj
Manager Commercial – Infodriveindia Pvt Ltd.
SP Toshniwal
CEO & MD – ProStocks Pvt Ltd.
We are using Enjay Synapse and Enjay
CRM for fully automating our Lead/Sales
Management and even front office / back
office operations.
Our Website/Partner portals are integrated
with CRM and lots of automation used with
Calls/Emails/SMS, saves us lots of time
and helps us to close more deals

12. Few of our Happy Clients
Some Success Stories
Bank of BarodaCredila (Finance)
Narnolia SecuritiesAdarsh Credit Society Alice Blue (Stock brokers)
Prostocks (Stock Broking)

13. Few of our Happy Clients
Some Success Stories
Madhya Pradesh Online Maharashtra Police Stress Cell MahaOnline (Call Centre)
JP Infra (Constructions)Pacifica (Construction) Mahima (Construction)

14. Few of our Happy Clients
Some Success Stories
Software@work (Tally Partner) Saraswati (Tally Partner) Apexact soft (Tally Partner)
Nandini Infosys (Tally Partner)Shivaami (Cloud Provider) SNS Networks (Technology)

15. Few of our Happy Clients
Some Success Stories
Insight Business MachinesDixit Infotech ( SNS (Technology)
Calsoft (Software)Infodriveindia Pvt Ltd. Nevada (Dubai-Mktg)

16. Few of our Happy Clients
Some Success Stories
Trailfinders (Travel)Tripmakers (Travel UAE)
Brandsdaddy (Mobile Mfr)
RMCL (MLM)
Chowgule Industries Ltd (Maruti)Quba (Manufacturing)

17. Truebil (Used Cars)
Amardeep (Construction)
Punjab Group of Engg. Colleges EBC (Book Mfg)
Elica PB (Kitchenware)Jindal (Textiles)
Few of our Happy Clients
Some Success Stories

18. If you have More Questions, Contact our Support
Frequently Asked Questions
Can we use PRI, SIP, Landline and GSM connections with Synapse?
Yes, any of above types of lines (or any combination) can be used with Enjay Synapse.
Even one Synapse can have combination of above lines.
Can I use my existing PBX and analogue phones with Enjay Synapse
Yes, Enjay Synapse Solutions is compatible with almost any EPABX available in Market.
The integration of Synapse and EPABX is done using PRI or IP.
Can I import Excel files for Calling and start Calling.
Yes, Import the file, allocate the data to agents according to your work requirements and
they can start calling immediately. After calling is done you can also export reports in
required formats

19. Frequently Asked Questions
If PRI is not feasible at my office, Can I use GSM SIM Cards?
Yes, there are two ways to do it. You can either use SIM Banks along with Enjay Synapse
or use your Android Phones with Enjay Synapse Mobile to run your Call centre from GSM
Lines
Is this online Solution or in premise?
Yes, In fact, Enjay Synapse solution is in-premise solution with Cloud based CRM. There is
total flexibility as far as deployment options are concerned.
Can we install Enjay Synapse in our Virtualised Environment
Yes, Enjay Synapse (the Telephony Server) can be installed in VM. By default it comes as
an appliance, but VM installation is also possible.
If you have More Questions, Contact our Support

20. Frequently Asked Questions
Can we allow Agents to work from Home?
Yes, with Enjay Synapse Mobile. All you need is Laptop, Android Phone and Wifi and
subscription to Enjay Call Centre Solution, That’s it. You are good to go.
Can we have voice recording of Calls made from Mobile?
Yes, We have special solution for Mobile Calling Teams, called Enjay Synapse Mobile. It
allows Android phones as calling device at the same time giving you all the facilities of a
Call Centre Solution.
Can this solution integrate with my Website or ERP?
Yes, entire solution is backed by rock solid easy, efficient and secured HTTP API, which
can be used to tightly integrate this solution with any third party solution.
If you have More Questions, Contact our Support

21. put your great subtitle here
Meet The Team
Limesh Parekh
CEO @ Enjay, CRM
Evangelist and Productivity
Crusader. Passionate about
how technology can help
business.
Vishal Patel
Telephony Expert @ Enjay.
Heads Team of
Communication experts.
Handles Telephony part of
Call Centre Solution.
Ishani Lad
Sr. CRM Consultant and
Project Leader for CRM
Applications. Heads Team of
our CRM Functional (and
Integration) Experts.
Taufik Patel
Chief Consultant and
Solution Architect for CRM &
Call Centre Business. More
than 14 years Experience in
Enjay.

22. WHAT WHY WHERE WHEN WHO HOW
9898007650
taufik.patel@ens.net.in
Contact for free demo
Taufik Patel

23. Empowering Enterprise with Ennovation
Enjay IT Solutions Ltd
www.enjaytelephony.com