Amazon business model
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The document provides an overview of Amazon's business model and strategy. It discusses Amazon's mission, values and core value proposition of low prices, convenience and selection. It also outlines Amazon's business model evolution, including entering new product categories like ebooks/Kindle, diversifying revenue streams through services like AWS, and expanding its global operations through acquisitions and investments. The document concludes that Amazon has followed a logical path of growth and expansion using its brand strength and focus on customer experience.
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Amazon business model
- 1. Virginia Rosales Anabel Juárez Jaime Millán Vladimir Matović October 2010 Business Models: Themes and Issues
- 2. - from A to Z Company Overview Mission, Vision & Values Core Value Proposition, Objective & Strategy Three Customer Sets Attention Economy and e-Trust Business Model Amazon.com Business Model Evolution Business Model Canvas – The 9 Building Blocks eBook/Kindle Value Capture Diversifying Revenue Streams Geographical Expansion & Product Range Amazon.com Acquisitions and Investments Sales Conclusion Sky is the limit References
- 3. - from A to Z Company Overview Mission, Vision & Values Core Value Proposition, Objective & Strategy Three Customer Sets Attention Economy and e-Trust Business Model Amazon.com Business Model Evolution Business Model Canvas – The 9 Building Blocks eBook/Kindle Value Capture Diversifying Revenue Streams Geographical Expansion & Product Range Amazon.com Acquisitions and Investments Sales Conclusion Sky is the limit References
- 4. Company Overview Founded in 1994 in Seattle, USA 28,300 employees Global leader in e-commerce Wide range of products Worldwide network of fulfilment Mass customisation Customer experience Affiliations Stickiness
- 5. Mission • ‘To leverage technology and the expertise of our invaluable employees to provide our customers with the best shopping experience on the Internet.’ Vision • ‘To be earth’s most customer centric company; to build a place where people can come to find and discover anything they might want to buy online.’ Values • Customer Obsession • Innovation • Bias for Action • Ownership • High Hiring Bar • Frugality
- 6. Objective • ‘Not to discount a small number of products for a limited period of time, but to offer low prices everyday and apply them broadly across our entire product range.’ Core Value Proposition • Price • Convenience • Selection Strategy • ‘To ‘Get Big Fast’ by investing aggressively in new product categories and new businesses, by spending money on brand awareness and getting new customers.’
- 8. Who want to buy products on Amazon Who want to use Amazon developing services Who want to sell products on Amazon Three Customer Sets Consumers Sellers Developers
- 9. - from A to Z Company Overview Mission, Vision & Values Core Value Proposition, Objective & Strategy Three Customer Sets Attention Economy and e-Trust Business Model Amazon.com Business Model Evolution Business Model Canvas – The 9 Building Blocks eBook/Kindle Value Capture Diversifying Revenue Streams Geographical Expansion & Product Range Amazon.com Acquisitions and Investments Sales Conclusion Sky is the limit References
- 10. - from A to Z Company Overview Mission, Vision & Values Core Value Proposition, Objective & Strategy Three Customer Sets Attention Economy and e-Trust Business Model Amazon.com Business Model Evolution Business Model Canvas – The 9 Building Blocks eBook/Kindle Value Capture Diversifying Revenue Streams Geographical Expansion & Product Range Amazon.com Acquisitions and Investments Sales Conclusion Sky is the limit References
- 11. How long do you stay @ ? Attention attraction and retention Customer’s needs Relevant Content Frequent Update Buying habits Reactions to Web site design Demographics Favorite and least favorite products GOAL: HOW? e-Trust Brand Differentiation Customer Loyalty Quality Value Timeliness Appropriateness of Goods & Services Business Reputation Security in Transactions
- 12. How long do you stay @ ? Stickiness Holds customers and keeps them coming back for more! Measurement: *Time spent at a website *Number of visits per person *Number of pages viewed
- 13. Products & Services Content
- 14. Interactivity & Production Values
- 15. Personalization Customization Ownership & Belonging Co-Creation & Recognition
- 16. 2 3 Variety 4 5 Speed & Delivery 1 Easy Navigation
- 17. - from A to Z Company Overview Mission, Vision & Values Core Value Proposition, Objective & Strategy Three Customer Sets Attention Economy and e-Trust Business Model Amazon.com Business Model Evolution Business Model Canvas – The 9 Building Blocks eBook/Kindle Value Capture Diversifying Revenue Streams Geographical Expansion & Product Range Amazon.com Acquisitions and Investments Sales Conclusion Sky is the limit References
- 18. - from A to Z Company Overview Mission, Vision & Values Core Value Proposition, Objective & Strategy Three Customer Sets Attention Economy and e-Trust Business Model Amazon.com Business Model Evolution Business Model Canvas – The 9 Building Blocks eBook/Kindle Value Capture Diversifying Revenue Streams Geographical Expansion & Product Range Amazon.com Acquisitions and Investments Sales Conclusion Sky is the limit References
- 19. Auctions & zShops eBooks/Kindle OnLine Book Retailing Marketplace E-commerce Platform/ Web Services Partherships & Logistic Services Business Model Evolution
- 20. Business Model Canvas 9 building blocks Customer Segment (CS) Cost Structure(C$) Customer Relationship (CR) Channels (CH) Revenue Streams (R$) Key Resources (KR) Key Partnerships (KP) Key Activities (KA) Value Proposition (VP)
- 21. Business Model Canvas PartneEr-schoimpsm aeAnrudOcc eeMnLtB Poliaiooglnrnaoiekstk eft Rs&oit/cepr K tzmlSaaSieni/hcrldWeiovnslpieegcsbe SPerrovviicdeesr FULFILMENT & IT INFRASTRUCTURE DEVELOPMENT AND MAINTENANCE MARKETING TECHNOLOGY & CONTENT FULFILMENT AUTOMATED SERVICES & CO-CREATION (CUSTOMISED ONLINE PROFILES & RECOMMENDATIONS) PARTNERSHIPS & ALLIANCES AMAZON.COM (& OVERSEAS SITES) AFFILIATES SALES MARGINS IT INFRASTRUCTURE, SOFTWARE & EXPERTS GLOBAL FULFILMENT INFRASTRUCTURE GLOBAL MARKET (SELLERS & CONSUMERS) INTERMEDIATION SERVICES COMMISSIONS SELLERS (COMPANIES AGGREGATION OF & INDIVIDUALS) DEMAND (LONGTAIL) FULFILMENT COMPANIES (ONLINE & TRADITIONAL RETAILERS) LOGISTICS NETWORK DEVELOPERS MASS-CUSTOMISED WEB SERVICES APIs PORTABLE DEVICE PRODUCT DEVELOPMENT, AND PROMOTION HARDWARE MANUFACTURERS GLOBAL MARKET (CONSUMERS) LOW PRICES CONVENIENCE WIDE SELECTION CUSTOMER EXPERIENCE LOGISTIC PARTNERS AFFILIATES (PUBLISHERS, AUTHORS, BOOKSTORES…) COMPANIES (ONLINE & TRADITIONAL RETAILERS)
- 22. eBooks/Kindle >450 000 books available for download Newspapers, magazines and blogs subscription Amazon keeps 65% of the revenue from all eBook sales for Kindle Amazon reported 80% of eBook market Kindle eBooks add 35% to a physical book’s sale on Amazon eBooks downloaded from Amazon not exclusive to Kindle "Our vision is to have every book ever printed, in any language, all available in tinder 60 seconds.“ - Jeff Bezos, Amazon.com CEO
- 23. Capture Value: transforming earnings into profits Capital efficiency Inventory turnover Cash generative cycle Maximize Profit Dollars, Not Margins
- 24. - from A to Z Company Overview Mission, Vision & Values Core Value Proposition, Objective & Strategy Three Customer Sets Attention Economy and e-Trust Business Model Amazon.com Business Model Evolution Business Model Canvas – The 9 Building Blocks eBook/Kindle Value Capture Diversifying Revenue Streams Geographical Expansion & Product Range Amazon.com Acquisitions and Investments Sales Conclusion Sky is the limit References
- 25. - from A to Z Company Overview Mission, Vision & Values Core Value Proposition, Objective & Strategy Three Customer Sets Attention Economy and e-Trust Business Model Amazon.com Business Model Evolution Business Model Canvas – The 9 Building Blocks eBook/Kindle Value Capture Diversifying Revenue Streams Geographical Expansion & Product Range Amazon.com Acquisitions and Investments Sales Conclusion Sky is the limit References
- 28. Worldwide Sales Mix z Q1 ’04 – Net Sales $5,710 MM 76% Q4 ’09– Net Sales $24,509 MM 52% 22% 2% 3% 45% Source: www.amazon.com WW Media (Books, Music, Movies, Video Games and Consoles, Software and Digital Downloads) WW Electronics & Other General Merchendise (EGM) WW Other (Marketing and Promotional Activities, Amazon Web Services, Amazon Enterprise Solutions, & Co-branded Credit Cards)
- 29. International Sales $3,074 $6,740 $8,938 $10,000 $9,000 $8,000 $7,000 $6,000 $5,000 $4,000 $3,000 $2,000 $1,000 $0 2004 2005 2006 2007 2008 MM • 2008 International sales 47% of WW sales, up from 45% in 2007 • Shipments to over 200 countries Source: www.amazon.com
- 30. - from A to Z Company Overview Mission, Vision & Values Core Value Proposition, Objective & Strategy Three Customer Sets Attention Economy and e-Trust Business Model Amazon.com Business Model Evolution Business Model Canvas – The 9 Building Blocks eBook/Kindle Value Capture Diversifying Revenue Streams Geographical Expansion & Product Range Amazon.com Acquisitions and Investments Sales Conclusion Sky is the limit References
- 31. - from A to Z Company Overview Mission, Vision & Values Core Value Proposition, Objective & Strategy Three Customer Sets Attention Economy and e-Trust Business Model Amazon.com Business Model Evolution Business Model Canvas – The 9 Building Blocks eBook/Kindle Value Capture Diversifying Revenue Streams Geographical Expansion & Product Range Amazon.com Acquisitions and Investments Sales Conclusion Sky is the limit References
- 32. Conclusion Evolution • Logical path • Resources & Channels • B2C, B2B Expansion • New markets • Strength of Brand • “Earth’s biggest selection” Attention Economy • Community & Stickiness • Trust • Customer Experience
- 33. Sky is the limit
- 34. Thank you!
- 35. References • Websites: – www.amazon.com – www.youtube.com – www.charlierose.com – www.meettheboss.com – SOLOMON D. 2009. Questions for Jeffrey P. Bezos: Book Learning. Available at:http://www.nytimes.com/2009/12/06/magazine/06fob-q4- t.html " [22.10.2010]. • Articles: – 2006. From Niches to Riches: Anatomy of the Long Tail. MIT Sloan Management Review, 47, 67-71. – 2008. Amazon.com: The Brink of Bankruptcy. – ANTE, S. E. 2009. HOW AMAZON IS TURNING OPINIONS INTO GOLD. BusinessWeek, 047-048. – DAVENPORT, T. H. & BECK, J. C. 2000. GETTING the ATTENTION You Need. Harvard Business Review, 78, 118-126. – HOF, R. D. 2003. Reprogramming Amazon. BusinessWeek, 82-86. – KIRBY, J. & STEWART, T. A. 2007. The Institutional YES. (cover story). Harvard Business School Publication Corp. – MUDAMBI, S. M. & SCHUFF, D. 2010. WHAT MAKES A HELPFUL ONLINE REVIEW? A STUDY OF CUSTOMER REVIEWS ON AMAZON.COM. MIS Quarterly, 34, 185-200. – O'BRIEN, J. M. & SHAMBORA, J. 2009. AMAZON'S NEXT REVOLUTION. (cover story). Fortune, 159, 68-76. – PENENBERG, A. L. 2009. The Evolution of Amazon. (cover story). Fast Company, 66-74. – TONKERY, D. 2010. Amazon Versus Ebook Publishers. Searcher, 18, 41-43. – ZMUDA, N. 2009. AMAZON SAYS 'I DO' TO ZAPPOS. NOW WHAT? Advertising Age, 80, 4-4. • Books: – DAVENPORT, T. and BECK, J., 2001. The Attention Economy, Understanding the New Currency of Business. 1st ed. United States of America: Harvard Business School Press – DEMAIO, H., 2001. B2B and Beyond, New Business Models Built on Trust. 1st ed. United States of America: John Wiley & Sons – OSTERWALDER A. and PIGNEUR Y., 2010. Business Model Generation, Hoboken: John Wiley & Sons – SPECTOR, R., 2000. Amazon.com: Get Big Fast. London: Random House Business Books
Notas do Editor
- ASK IF WE SHOULD PUT THIRD PARTY SELLERS IN AUCTION AND Zshop MODEL AND MARKETPLACES AS PARTNERS AS WELL AS CUSTOMER Discuss about Bait & Hook model for Kindle/eBooks
- managing both working capital and capital expenditures investments longer-term : hire additional software engineers, computer scientists, and me increasing operating income high inventory turnover: $480 million at year end on a sales base of nearly $7 billion
- Consider Amazons corporate evolution: as soon as it established itself as a leading online book seller it began leveraging the platform and infrastructure it built to move into new categories, and in a matter of years became a full-fledged online department store and the webs premiere retailer. Amazon has also leveraged its online real estate and customer base, establishing itself as a broker of transactions and leaser of web space to other retailers. These profitable initiatives have generated synergies that fortify Amazons core business selling other merchants books, for example, vastly expands Amazons catalog, making the site ever more of a one-stop shop while contributing to the overall growth of the business.