2. Communication
It is the sharing of ideas and information
It is also defined as the following:
The act of transmitting
A giving or exchanging of information,
signals, or messages as by talk, gestures,
or writing
The information, signals, or message
Close, sympathetic relationship
3. A means of communicating; specifically
a system for sending and receiving
messages, as by telephone, telegraph,
radio, etc.
A system as of routes for moving troops
and material
A passage or way for getting from one
place to another
The art of expressing ideas, esp. in
speech and writing
The science of transmitting information,
esp. in symbols
4. Transmission of message via verbal
and non-verbal cues
Communication is a transaction in
which the participants are mutually
engaged in the process
5. Basic Functions of
Communication
For interaction
For increasing the store of information
For better understanding of our self
and the world we live
For changing people’s attitudes,
beliefs, opinions and actions
For making decisions
6. Two Categories of Communication
Verbal
- Uses words, dialects, and languages
Non- Verbal
- transmitting data without the use of
words
7. Components of Communication
Context – setting or place the
communication took place
Climate – feeling or tone of the
communication
Source – sender of the message
Message – can be verbal or non-verbal
Channel – the means which message is
sent
Feedback loop – occurs when the sender
8. cont.
Receiver – decodes the message sent
Interference – may occur from
physiological or physical distractions
Timing
9. Characteristics of Human
Communication
The process of communication is
continuous, ongoing, and dynamic.
Communication begins with the self.
Communication is irreversible or
unerasable.
Communication is reciprocal.
Communication is unrepeatable.
Communication is transactional.
10. Non- Verbal Communication
Types of Non-Verbal Communication
Facial Expressions
Ex. smile or frown
Gestures
Ex. pointing or waving
Paralinguistic
Ex. tone of voice, inflection, pitch, and
loudness
11. Body language and posture
Proxemics – personal space
Eye gaze
Ex. looking, staring, glaring, blinking
Appearance
Ex. clothing, hairstyles
12. Barriers to Effective
Communication
language related
- mispronunciation
- different meanings attached to a word
Psychological
Ex. take feedbacks lightly given by people we like and
admire
Delivery of the message
Ex. Volume of one’ voice
situation or setting
13. Types of
Communicatio
n/Features
Intrapersonal Interpersonal Public Speaking
1. No. of
persons
involved
1 2 fordyadic
2-25 forsmall group
25 ormore
2. Source self Two interactants
Potentially all
participants but usually
there is a leader
One orseveral
resource persons
3. Receiver yourself One ortwo other
individual
All participants
The audience
4. Message Topics of a
personal nature
Topics of a personal
nature between
persons who are
potentially involved
Typical group topics
such as agenda,
setting, decision
making, ritual
Nearly any message
including
entertainment
14. Features Intrapersonal Interpersonal Public
4. Medium
a. Speech
soliloquy • conversation
• negotiation
• sharing
• discussion
augmented with
visual aids
Face to face
speeches, talks,
homilies, etc.
b. Writing Diary orjournal
entries
Letters, memos,
notes
Note exchange
Newsletters
c. Feedback Is itself a
feedback
Immediate and in
the same mediumas
the initial
communication
Typical face to face
augmented with
requests for
opinion, voting,
show of hands
Immediate but not
the same as the
initial source
(applause)
Sometimes open
forum
15. The Levels of Communication
Phatic Communication
basic of daily communication
generally done to everyone they meet in their
lives
makes use of conventional messages to
establish rapport, to break the ice, or to end a
conversation
greetings like hello, how are you, thanks for
your time, no worries, enjoy your day are
samples of this level of communication
16. Factual Communication
offers knowledge to others about anything
under the sun
can be in a form of small talk with the use of
events and observations
relatively safe level of communication and
used by every individual
biographical information is also an example of
this
17. Evaluative Communication
level of communication which offers opinions,
ideas and judgments to others
requires critical thinking since you have to
give opinion based on the presented ideas
18. Gut- Level Communication
opening up the content of our hearts to
people
it puts our emotional intelligence into action
allows us to practice self-awareness, self-
control, flexibility and empathy
19. PeakCommunication
highest and rarely achieved communication
the point where two persons extraordinarily
communicate beyond gut level and who share
the same emotion
this is usually seen between husband and
wife and among family members
20. Metacommunication
METACOMMUNICATION MEANING
1. “It is too hot in here.” Says the
teacher.
*He wants someone to turn on the
aircon or the electric fan.
*He may want to transfer room.
2. “Don’t be late!” Says the boss. *It communicates that his employees
e always late.
*He is warning his employees not to
be late or else.
*He doubts his employees’
dependability.
3. “I cannot go with you; I’m broke.”
My sister said.
*She wants to borrow money from me.
4. Tuition fee in private schools is very
expensive.
*He will probably send his children in
public schools.
5. You are such a liar! * I won’t believe you anymore.
21. Kinesics
KINESIC COMMUNICATION MEANING
1. The interviewer is late for the
interview he set for the applicants.
*His time is more important than
theirs; they can wait.
2. A person smokes on a non-smoking
area.
*He does not need to obey rules that
violate his personal right. A little
smoke won’t hurt anyone.
*In every rule, there is an exemption.
3. In a jeep, a passenger moves near
the driver to give his fare and moves
back near the exit.
*He doesn’t want to hand over
everybody’s fare to the driver.
4. In an LRT, a man pretends to be
sleeping when he saw a not so good-
looking woman entered the train.
*Hi seat is only for gorgeous woman.
*he doesn’t want to give up his seat;
he believes that what a man can do, a
woman can do too.
5. A friend taps your shoulder. *Good luck!
*He can make it!
*Tomorrow is another day.