Presented at eResearch Australasia 2010.
Abstract: Curtin University operates a centralised ICT environment managed by Curtin IT Services (CITS). The establishment of the CITS eResearch Support portfolio and eResearch and Advanced Computing Support (eRACS) technical team presented an opportunity and challenge to provide research-focussed solutions without duplicating the effort and services of the whole of CITS. A model was devised for managing eResearch projects which could be defined as either ‘research enabling infrastructure’, tools servicing the community, or ‘research collaboration projects’, focussed on a scholarly objective. The model utilises the technical, professional and client expertise of the whole of CITS. Ongoing maintenance is incorporated into commodity services where possible with eRACS providing technical support if required. This model provides the stability and efficiency of a corporate model and the flexibility needed for diverse research activities in a dynamic institution. It is able to incorporate commodity services offered by national infrastructure providers such as iVEC and Australian Research Collaboration Services.
Extended abstract (PDF): https://ocs.arcs.org.au/index.php/eraust/2010/paper/view/109/7
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
A model for enabling research in a (University) corporate ICT environment [eResearch Australasia]
1. in a corporate ICT environment10/11/2010
Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Peter Hicks
A model for enabling research
2. Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Business Analysis &
Consultation
Connectivity
Electronic
Communication
Information
Management
IT Service Desk
Managed Desktop
Product &
Technology
Evaluation & Advice
Research
Technology
Support
Software
Development
Teaching &
learning
Technology
Website
Services
Enterprise
Application
Support
Corporate ICT (at Curtin)
Project Office
Infrastructure
Client
Services
Business
Systems
Coordinated
resource
management
Consolidated
expertise, effort
& resources
Portfolio of
services
3. Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Approach to research support
Understanding
Connecting
Supporting
Conversations eResearch
Projects
Research
Technology
Support
4. Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Principles guiding approach
Researchers
decide, we
advise
Research
before
technology
Researchers
know their
needs
In an
ecosystem of
services
Contribute
to research
outcomes
All part of
Curtin
5. Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
The project model
Users
Front Apps
Back Apps
OS
Hardware
Environment
Noncommodity
eRS
PO
CS
BS
Inf
FTG
CUL
SPs
Maintenance
Enabling
Infra
Project
collab
Project
scope
Large
project
Small
project
Service
scope
Enterprise
system
Proof of
concept
6. Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Example: Nurturing Together
Users
Front Apps
Back Apps
OS
Hardware
Environment
Noncommodity
eRS
PO
CS
BS
Inf
FTG
CUL
SPs
Maintenance
Enabling
Infra
Project
collab
Project
scope
Large
project
Small
project
Service
scope
Enterprise
system
Proof of
concept
eRS
Project
collab
OS
Hardware
Environment
Maintenance
Noncom
Small
project
Inf
Project
scope
7. Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Example: Cross-inst. project area
Users
Front Apps
Back Apps
OS
Hardware
Environment
Noncommodity
eRS
PO
CS
BS
Inf
FTG
CUL
SPs
Maintenance
Enabling
Infra
Project
collab
Project
scope
Large
project
Small
project
Service
scope
Enterprise
system
Proof of
concept
eRS
CS
Project
collab
Project
scope
Users
Front Apps
Back Apps
OS
Hardware
Environment
BS
Inf
Maintenance
8. Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Example: CIRA Cluster
Users
Front Apps
Back Apps
OS
Hardware
Environment
Noncommodity
eRS
PO
CS
BS
Inf
FTG
CUL
SPs
Maintenance
Enabling
Infra
Project
collab
Project
scope
Large
project
Small
project
Service
scope
Enterprise
system
Proof of
concept
eRS
Project
collab
Hardware
Environment
Maintenance
Noncommod
Inf
Project
scope
Large
project
9. Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Example: URDMS ( StC & DC)
Users
Front Apps
Back Apps
OS
Hardware
Environment
Noncommodity
eRS
PO
CS
BS
Inf
FTG
CUL
SPs
Maintenance
Enabling
Infra
Project
collab
Project
scope
Large
project
Small
project
Service
scope
Enterprise
system
Proof of
concept
eRS
Enabling
Infra
Enterprise
system
Proof of
concept
PO
BS
FTG
CUL
SPs
Service
scope
in progress
Users
Front Apps
Back Apps
OS
Hardware
Environment
CS
Inf
Maintenance
10. Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
What to tell your friends
11. Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Thank you
Peter Hicks
p.hicks@curtin.edu.au
@enablerRambler
http://cits.curtin.edu.au/eresearch
Notas do Editor
Presented at eResearch Australasia 2010, 11/11/2010
Thanks to Martin Borchert (QUT) and Malcolm Wolski (Griffith) for early advice and information. Also thanks to Reviewers, whose advice I have taken on board.
Extended abstract at https://ocs.arcs.org.au/index.php/eraust/2010/paper/view/109
What is corporate ICT (at Curtin University)?
Structured resource planning and management (PO)
Consolidated specialized technical expertise and effort (Directorates)
Portfolio of services (Services)
How do we approach research?
Enhance research through the use of information and communication technology
Strategies around understanding researcher needs and research practice, connecting researchers to suitable resources and supporting the unique needs of researchers
Tactics around eResearch Projects and Research Technology Support, which will be covered today, and eResearch Conversations (or engagement)
Principles for eResearch Support
Research comes before technology
Researchers know what they need
Our role is to understand, advise and prepare for their decision
We are not every solution
We contribute to research outcomes
We are all part of Curtin
The Project Model
1. Research Enabling Infrastructure: Platforms and capabilities that service broad sections of the research community. E.g. collaboration spaces;
2. Research Project Collaboration: Projects with a specific scholarly objective that require technical expertise;
3. Maintenance (Research Technology Support): A critical consideration, who will look after it in the long run?;
4. CITS teams (unwound from the Corporate ICT circle), not SPs = Service Providers and Strategic Partners who are external to the university;
Case 1: Nurturing Together (RPC)
Requirement: Had grant funding and couldn't find the technical expertise needed to get an online presence
Engagement: Started from the beginning to determine project objectives and subsequent technical solution
Proposal: Bespoke solution using Drupal, not a supported enterprise system
Outcome: Drupal installed on standard VM, we support the application and every problem the researcher may have. Load is not significant as a one off, but not not highly scalable at present. It takes away our time to be able to help another researcher enhance their research.
Case 2: Cross Institutional Research Project collaboration area (RPC)
Requirement: Approached by Curtin lead to provide a Moodle site for storing and exchanging documents
Engagement: We don't currently have an enterprise solution. We have some Moodle sites which cause us a major headache when they go wrong. We use Blackboard as our LMS.
Proposal: Worked with researcher to define project objectives and functional requirements. It was agreed that Blackboard could meet these requirements.
Outcome: Research project has a solution with full enterprise support, from systems to help desk. The researcher has met their objectives, we met ours, and we can move on to help someone else.
Case 3: Computational Cluster for Curtin Institute of Radio Astronomy (RPC)
Requirement: approached to install and maintain a server farm to be used for correlating massive data sets shipped/transferred from east coast telescopes;
Engagement: Conducted requirement gathering and planning which determined needs for location, network and system configuration, working with CIRA and CITS Infrastructure;
Proposal: CITS Infrastructure planned physical requirements; new DC with racks, power, generator, network (dual 1Gb per server and 10Gb uplink to iVEC), a/c; we installed servers in racks, installed and configured OS, packages, etc. researchers configured apps;
Outcome: System commissioned ready for pre-contract demonstration. New DC is supported by commodity operations while giving full access to swap disks. We fully administer and support the machines. CIRA admin applications/data.
Case 4: University Research Data Management System incorporating ANDS StC & DC (REI)
Requirement: Received invitation for EOI from ANDS via DVC-R. Discussion between IM and eR, cognisant of Library, led to high level design;
Engagement: Developed proposal for submission to ANDS between IM, eR and Library;
Proposal: Established project with Steering Committee chaired by ORD, each Faculty represented, with PM assigned by PO, dedicated BA, development resources to come from BS, ORD, etc to refine proposal;
Outcome: Will be implemented as enterprise system from day 1, with strongly aligned with researcher needs.
What to tell your friends…
Shared university ICT can effectively support researchers;
Focus on research outcomes by contributing technical expertise;
Can structurally embed responsive and flexible approach;
Use your ecosystem to enable enterprise scalability.