How can we harness the energy of Middle Management (aka the Frozen Middle) to lead, rather than hinder, an agile transition? Learning Objectives: Attendees will be able to:  use empathy mapping to put themselves in the shoes of middle management  appreciate that middle managers can feel trapped in an organization undergoing an agile transformation understand the  support middle managers in understanding their role in agile world  apply new techniques to educating middle management on lean and agile  help middle managers "learn to see"  inspire middle managers to change  appreciate that middle managers are people too Presented at the Global Scrum Gathering® Orlando 2016

1. Em Campbell-Pretty
Partner, Context Matters
@PrettyAgile
www.prettyagile.com
au.linkedin.com/in/ejcampbellpretty/
em@contextmatters.com.au
Thawing the
“Frozen Middle”

2. Middle Management

4. Time for
a quick
exercise
Source https://flic.kr/p/gnCJbG

5. Source: https://flic.kr/p/gnCJbG

6. Source: http://www.solutionsiq.com/what-is-an-empathy-map/
NOTE YOUR THOUGHTS ON THE EMPATHY MAP

7. What about me?

8. Source: http://dilbert.com/strips/comic/2009-05-25/

9. Source: https://flic.kr/p/cEJMpW

10. Source: https://flic.kr/p/5fGAKs

11. Source http://www.implementingscrum.com/2006/09/11/the-classic-story-of-the-pig-and-chicken/

13. Source: https://flic.kr/p/fQuSnS

14. Source: https://flic.kr/p/iyKfj1

15. Source :https://flic.kr/p/8qCCLW

16. Source https://flic.kr/p/do7GmV
Beware of
wolves in
coach’s
clothing

18. Source https://flic.kr/p/67nNta

19. Source: https://flic.kr/p/9P42Xu Source: https://flic.kr/p/9NAEu9

23. ” Those who can
read and don’t, are
only marginally
better off than those
who can’t.”
-Verne Harnish

24. Source: https://flic.kr/p/a6rwJ7

25. GO TO THE GEMBA
"Farming looks mighty easy
when your plow is a pencil and
you're 1,000 miles from the
corn field."
— Dwight Eisenhower

26. ENCOURAGE TEAM TO USE PHYSICAL WALLS

29. Source: https://flic.kr/p/bi2Tga

30. “The vulnerability paradox: It's
the first thing I look for in you and
the last thing I want you to see in
me.”
- Brené Brown

33. BUBBLE UP

37. The role of management
is to support the people
who do the work.

39. Source: https://flic.kr/p/987JDV
COMMUNICATE THE VISION

40. PROVIDE TRAINING TO EVERYONE
Source: https://flic.kr/p/fJ5esB

41. Source: https://flic.kr/p/5YWuWk
FUND TECHNICAL ENABLERS

42. PROTECT THE TEAMS
Source: https://flic.kr/p/7NzjGg

43. CARVE OUT TIME FOR INNOVATION
Source: https://flic.kr/p/iQwCqW

44. LET GO & TRUST THE TEAM

45. Source: https://flic.kr/p/7CvwdN
• Tap into your empathy
• Be a friendly ear
• Encourage and enable learning
• Help them display vulnerability
• Help them transition to their new role –
Supporting the people that do the work
THAWING THE “FROZEN MIDDLE”

46. Em Campbell-Pretty
Partner, Context Matters
@PrettyAgile
www.prettyagile.com
au.linkedin.com/in/ejcampbellpretty/
em@contextmatters.com.au
WANT TO KNOW MORE?
Check out my blog:
• Advice for coaches on “dealing with” management: http://bit.ly/FrozenMiddle
• Book Clubs at work - Are you serious? http://bit.ly/AgileBookClub
• Leading Through Vulnerability: http://bit.ly/LeadingVulnerability
• Bubble Up: http://bit.ly/agilebubbleup
• An Agile Team of Agile Leaders: http://bit.ly/AgileTeamOfLeaders
• Train everyone: http://bit.ly/TrainEveryone
Note: all links are case sensitive