Embassy Services Quarterly Newsletter - January 2015

1. Page 4
Spotlight
Page 3
Update
Page 2
News Round-up
AN EMBASSY SERVICES NEWSLETTER Vol 7 JAN 2015
360 SERVICES. 365 DAYS
CEO’s Message
In order to bolster client relations, we have made an effort
across the management spectrum to personally meet our
clients and keep channels of communication open at all
times. Our company website launched recently will also
keep us connected to you, our clients, on a more regular
basis.
This quarter, our team had implemented several CSR
initiatives. This included the Swachh Bharat Abhiyan
campaign where we mobilized more than 200 people to
participate, and a collection drive in collaboration with
Cognizant Technology Solutions.
Another interesting initiative was the Bike to Work week at
Embassy TechVillage in November. Enthused by the
response received towards cycling within the park, we are
now working towards making this initiative a permanent
one.
I hope you enjoy this issue as much as we have in bringing
it to you. We look forward to your feedback, to understand
our strengths and recognize where we may have fallen
short. Do keep writing in.
PRADEEP LALA,
CEO Embassy Services
Whilst wishing you a happy and prosperous 2015, I also
take this opportunity to present to you the 7th edition of the
quarterly Embassy Services Newsletter – 365o
.
These are exciting times for the company. There has been
substantial activity over the last three months and the next
three months promise to be as much, if not more eventful.
In October, we hosted Mr. Jonathan Gray, Global Head of
Real Estate, Blackstone at our business parks. A brief about
his visit is detailed in this newsletter.
EMBASSY SERVICES
WEBSITE LAUNCHED
Embassy Services now has a website of our
own. The website is manned by a professional
and dedicated team, with updates on a regular
basis.
Now, all information pertaining to the company
is available on the website.
Do visit www.embassyservices.in and share
your feedback.

2. NEWS ROUND-UP
The approach road to Embassy Heritage main gate needed
urgent repair after last quarter’s sewage pipeline work.
The Embassy Services team supported and closely worked
with the association to liaison with local officials (BBMP /
Traffic officials) to complete the asphalting work in a very
short time.
EMBASSY SERVICES
SUPPORTS REPAIR OF
MAIN ROAD AT EMBASSY
HERITAGE
EMBASSY ONE LAUNCHED
AT EMBASSY HABITAT
Embassy One – the operational helpdesk of Embassy
Services was rolled out for the users of Embassy Habitat.
Through this portal, the registered users can log in online at
(www.embassyone.in/residential) or call on our toll free
number (1800-419-8989) and register their complaints.
The timelines for resolution and escalation matrix are
in-built, thus ensuring faster and more transparent
resolution of issues.
CHRISTMAS DINNER AT
EMBASSY TRANQUIL
Mr. Jitu Virwani, MD and Mr. Pradeep Lala, CEO of
Embassy Services were special guests at the Christmas
dinner hosted at Embassy Tranquil. The air was filled with
Christmas cheer as the guests feasted on a sumptuous
spread. Fun and games and foot-tapping music ensured
that everyone had a gala time.
EMBASSY TECHZONE, PUNE
GETS A STATE-OF-THE-ART
AMBULANCE
In December, we enhanced the emergency services at
Embassy TechZone by getting a new state-of-the-art 24X7
ambulance, thus lending park users the advantage of
advanced medical assistance any time.

3. UPDATE
EMBASSY SERVICES
PARTNERS WITH
COGNIZANT FOR
A DONATION DRIVE
EMBASSY TECHZONE,
PUNE HOSTS CHILDREN
FROM NAXALITE AFFECTED
AREAS
In November, we partnered with Cognizant to collect
used household items from the employees at the Embassy
Manyata Business Park. The tremendous response was
heartwarming, with Cognizant employees pitching in to
collect more than 500 pieces of toys, books and
household goods.
The items collected will be donated to Once Again, an
NGO that sells the used products collected to utilize the
money for empowerment of the less privileged.
The Pune Police under their annual initiative towards society,
takes the children of the naxalite-prone areas on a tour of
Maharashtra to showcase the progress and development in
the state. Under this program, 90 children aged 15 to 20
years visited Embassy TechZone, Pune.
The children were extremely excited to tour the park and visit
a few office setups, giving them an insight into professional
working environments.
CSR ACTIVITIES
Embassy Services organized Clean India Drive (Swachh
Bharat Abhiyan), as part of our ongoing CSR initiatives.
The initiative was implemented on 18th October in
Bangalore. The cleaning took place over a 4 km stretch
between Nagawara Flyover and Hebbal Flyover with 250+
SWACHH BHARAT ABHIYAN
VOLUNTARY CLEANING
ACTIVITY AT GOVERNMENT
SCHOOLS
During the months of October-November, we mobilized our
team, material and equipment to complete the deep cleaning
of 4 Government schools. Entrance doors, corridors,
staircases, lobbies, classrooms, rest rooms, doors and
windows were thoroughly cleaned. This is a small effort on
our part to ensure that we contribute to further the cause of
education for the next generation.
participants from the Embassy Services and our outsourced
teams in Bangalore.
The participants enthusiastically participated in the initiative
that was aimed at creating an awareness to keep the city
clean.

4. AQUARIUZ
SPOTLIGHT
BMTC Bus Service receives
72% satisfaction score at
Embassy Manyata
Business Park
Waste Water Management
Workshop with KSPCB
Embassy Services has had a fruitful tie up with BMTC
through which it provides 75 buses for the users of Embassy
Manyata Business Park. More than 3000 people use these
buses every month. In October, we initiated a user
satisfaction survey to gauge the strengths and understand
the areas for improvement. We got an overwhelming
response with more than 150 participants and average
satisfaction score of 72%.
To create awareness and
support industries on their
waste water management
KSPCB came forward and
proposed us to organize a
technical workshop on
“Sewage Treatment Plant
Operation & Maintenance”.
Embassy Services organized this workshop on 7th of
Nov-2014 at Embassy Manyata Business Park. The
workshop was a success with the participation of KSPCB
senior officers, participants, delegates of other
companies/Industries/developers and our in house ESPL
and TCFM team.
Client Profile
Volkswagen Group IT Regional Competency Center (RCC) is
an internal Volkswagen group entity which delivers IT
services and applications to Volkswagen group companies
across the globe. Group IT RCC provides a wide range of
dependable, secure, high-performance applications and
solutions for different technologies.
The RCC located on the 9th floor of the wing B, Congo
Block was inaugurated on 19th November 2014. The
inauguration was a fun filled event wherein a motor stunt
event was organized. VW vehicles, Polo and Vento demon-
strated their power through breathtaking performances.
This crucial support centre will house more than a 100
employees. The facilities are designed to keep the young
and energetic workforce employed, happy and engaged.
Jonathan Gray of Blackstone
visits Embassy Services
managed properties
A team led by Mr. Jonathan Gray, Global Head of Real
Estate, Blackstone visited the business parks under our
management during a whirlwind tour in October. We are
glad to have hosted an important investor in the Embassy
Group and to show the Blackstone team around our
business parks in Bangalore and Pune. We are delighted
with the positive feedback received from Blackstone on our
quality standards.
Bike to Work Week at
Embassy TechVillage
Embassy Services in association with Namma Cycle
organized Bike to Work from 25th November to 5th
December at Embassy TechVillage. As part of this initiative,
to encourage a healthy living and spread eco-awareness,
50 cycles were deployed free of cost for the employees to
commute within the park.
The response from the park users was truly overwhelming,
with more than 2000 rides by employees being recorded in
just a fortnight. The cycles not only made the commute
between the main gate and the office areas easier, many
employees took joy rides the park, reliving their fun days
travelling down memory lane on two wheels.