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e -Marketing Mykola Sarazhynskyy Introduction Revised January 2008
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Demographics of Internet Users http://www.pewinternet.org/trends.asp  Source:  Pew Internet & American Life Project, February 15 – March 7, 2007 Tracking Survey.  N=2,200 adults, 18 and older. Margin of error is ±2% for results based on the full sample and ±3% for results based on internet users. Last updated June 15, 2007. 91 College + 81 Some College 61 High School 40% Less than High School Educational attainment 93 $75,000 + 82 $50,000-$74,999 69 $30,000-$49,999 55% Less than $30,000/yr Household income 32 65+ 65 50-64 83 30-49 87% 18-29 Age 71 Men 70 Women 71% Total Adults Use the internet
Demographics of Internet Users http://www.pewinternet.org/trends.asp  Source:  Pew Internet & American Life Project, February 15 – March 7, 2007 Tracking Survey.  N=2,200 adults, 18 and older. Margin of error is ±2% for results based on the full sample and ±3% for results based on internet users. Last updated June 15, 2007. 91 College + 81 Some College 61 High School 40% Less than High School Educational attainment 93 $75,000 + 82 $50,000-$74,999 69 $30,000-$49,999 55% Less than $30,000/yr Household income 32 65+ 65 50-64 83 30-49 87% 18-29 Age 71 Men 70 Women 71% Total Adults Use the internet
Demographics of Internet Users http://www.pewinternet.org/trends.asp  Source:  Pew Internet & American Life Project, February 15 – March 7, 2007 Tracking Survey.  N=2,200 adults, 18 and older. Margin of error is ±2% for results based on the full sample and ±3% for results based on internet users. Last updated June 15, 2007. 91 College + 81 Some College 61 High School 40% Less than High School Educational attainment 93 $75,000 + 82 $50,000-$74,999 69 $30,000-$49,999 55% Less than $30,000/yr Household income 32 65+ 65 50-64 83 30-49 87% 18-29 Age 71 Men 70 Women 71% Total Adults Use the internet
Demographics of Internet Users http://www.pewinternet.org/trends.asp  Source:  Pew Internet & American Life Project, February 15 – March 7, 2007 Tracking Survey.  N=2,200 adults, 18 and older. Margin of error is ±2% for results based on the full sample and ±3% for results based on internet users. Last updated June 15, 2007. 91 College + 81 Some College 61 High School 40% Less than High School Educational attainment 93 $75,000 + 82 $50,000-$74,999 69 $30,000-$49,999 55% Less than $30,000/yr Household income 32 65+ 65 50-64 83 30-49 87% 18-29 Age 71 Men 70 Women 71% Total Adults Use the internet
Top 10 Online Activities http://www.pewinternet.org/trends.asp    Source: Pew Internet & American Life Project Tracking surveys (March 2000 – February-March) 08/2006 71 Buy a product 02-03/2007 72 Get news  05-06/2004 73 Get travel info 11/2004 78 Check the weather 02-03/2005 78 Research a product or service before buying it  08/2006 80 Look for health/med info 02-03/2007 83 Look for info on a hobby or interest 12/2006 86 Search for a map or driving directions 12/2006 91 Use a search engine to find information 02-03/2007 91 Send or read e-mail Most recent survey date % users report this activity Here are some of the things they do online: 
How People Shop Online http://www.doubleclick.com
[object Object],[object Object],[object Object],[object Object],US Opportunities and Competition
UK Opportunities and Competition ,[object Object],[object Object],[object Object],[object Object],[object Object],Office for National Statistics,  e-Commerce survey , October 2006 (www.statistics.gov.uk)
Marketing Challenge ,[object Object],http://www.whypeoplebuy.com/ E-Marketing shows a great potential to assist with overcoming this challenge
e -Marketing Definition ,[object Object]
Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
General Schema
General Schema
General Schema
General Schema
General Schema
General Schema
Stages of Customer Acquisition
Stages of Customer Acquisition Exposed to Message
Stages of Customer Acquisition Exposed to Message Noticed Message
Stages of Customer Acquisition Exposed to Message Noticed Message Interacted with Message
Stages of Customer Acquisition Exposed to Message Noticed Message Interacted with Message Visited Web Site
Stages of Customer Acquisition Exposed to Message Noticed Message Interacted with Message Visited Web Site Started  Conversion
Stages of Customer Acquisition Exposed to Message Noticed Message Interacted with Message Visited Web Site Started  Conversion Customers
Pros and Cons of E-Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How  e- Marketing Class  Helps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How  e- Marketing Class  Helps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Internet Marketing Training On-Demand: Introduction to eMarketing

  • 1. e -Marketing Mykola Sarazhynskyy Introduction Revised January 2008
  • 2.
  • 3. Demographics of Internet Users http://www.pewinternet.org/trends.asp Source: Pew Internet & American Life Project, February 15 – March 7, 2007 Tracking Survey. N=2,200 adults, 18 and older. Margin of error is ±2% for results based on the full sample and ±3% for results based on internet users. Last updated June 15, 2007. 91 College + 81 Some College 61 High School 40% Less than High School Educational attainment 93 $75,000 + 82 $50,000-$74,999 69 $30,000-$49,999 55% Less than $30,000/yr Household income 32 65+ 65 50-64 83 30-49 87% 18-29 Age 71 Men 70 Women 71% Total Adults Use the internet
  • 4. Demographics of Internet Users http://www.pewinternet.org/trends.asp Source: Pew Internet & American Life Project, February 15 – March 7, 2007 Tracking Survey. N=2,200 adults, 18 and older. Margin of error is ±2% for results based on the full sample and ±3% for results based on internet users. Last updated June 15, 2007. 91 College + 81 Some College 61 High School 40% Less than High School Educational attainment 93 $75,000 + 82 $50,000-$74,999 69 $30,000-$49,999 55% Less than $30,000/yr Household income 32 65+ 65 50-64 83 30-49 87% 18-29 Age 71 Men 70 Women 71% Total Adults Use the internet
  • 5. Demographics of Internet Users http://www.pewinternet.org/trends.asp Source: Pew Internet & American Life Project, February 15 – March 7, 2007 Tracking Survey. N=2,200 adults, 18 and older. Margin of error is ±2% for results based on the full sample and ±3% for results based on internet users. Last updated June 15, 2007. 91 College + 81 Some College 61 High School 40% Less than High School Educational attainment 93 $75,000 + 82 $50,000-$74,999 69 $30,000-$49,999 55% Less than $30,000/yr Household income 32 65+ 65 50-64 83 30-49 87% 18-29 Age 71 Men 70 Women 71% Total Adults Use the internet
  • 6. Demographics of Internet Users http://www.pewinternet.org/trends.asp Source: Pew Internet & American Life Project, February 15 – March 7, 2007 Tracking Survey. N=2,200 adults, 18 and older. Margin of error is ±2% for results based on the full sample and ±3% for results based on internet users. Last updated June 15, 2007. 91 College + 81 Some College 61 High School 40% Less than High School Educational attainment 93 $75,000 + 82 $50,000-$74,999 69 $30,000-$49,999 55% Less than $30,000/yr Household income 32 65+ 65 50-64 83 30-49 87% 18-29 Age 71 Men 70 Women 71% Total Adults Use the internet
  • 7. Top 10 Online Activities http://www.pewinternet.org/trends.asp   Source: Pew Internet & American Life Project Tracking surveys (March 2000 – February-March) 08/2006 71 Buy a product 02-03/2007 72 Get news  05-06/2004 73 Get travel info 11/2004 78 Check the weather 02-03/2005 78 Research a product or service before buying it  08/2006 80 Look for health/med info 02-03/2007 83 Look for info on a hobby or interest 12/2006 86 Search for a map or driving directions 12/2006 91 Use a search engine to find information 02-03/2007 91 Send or read e-mail Most recent survey date % users report this activity Here are some of the things they do online: 
  • 8. How People Shop Online http://www.doubleclick.com
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 20. Stages of Customer Acquisition
  • 21. Stages of Customer Acquisition Exposed to Message
  • 22. Stages of Customer Acquisition Exposed to Message Noticed Message
  • 23. Stages of Customer Acquisition Exposed to Message Noticed Message Interacted with Message
  • 24. Stages of Customer Acquisition Exposed to Message Noticed Message Interacted with Message Visited Web Site
  • 25. Stages of Customer Acquisition Exposed to Message Noticed Message Interacted with Message Visited Web Site Started Conversion
  • 26. Stages of Customer Acquisition Exposed to Message Noticed Message Interacted with Message Visited Web Site Started Conversion Customers
  • 27.
  • 28.
  • 29.

Notas do Editor

  1. Welcome to Introduction to Electronic Marketing.