Slicing User Stories

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Many teams struggle with getting user stories small enough and sufficiently understood for planning and delivery. Slicing user stories so they are valuable and actionable is collaborative work - involving the Product Owner, Scrum Master and the team. See how slicing user stories accelerates ongoing backlog refinement, helps sprint and release planning, and increases delivered value. These are slides from the webinar presented by the co-creator of Scrum, Jeff Sutherland, and the industry's leading expert on story-slicing, Ellen Gottesdiener, on February 24th 2016. Contact ellen@ebgconsulting.com if you are interested listening to the recording.

Tecnologia

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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Host: Jeff Sutherland
Presenter: Ellen Gottesdiener

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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Scrum Inc. is the world’s leading authority on
Scrum.
Dr. Jeff Sutherland, CEO, Principal Consultant
and Trainer, inventor and co-creator of Scrum
EBG Consulting, Inc. is a group of world-
renowned experts on product discovery practices.
Ellen Gottesdiener, CEO, Founding Principal, Agile
Product Coach, Discovery Workshop Facilitator
www.scruminc.com www.ebgconsulting.com
@jeffsutherland @ellengott

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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raffle at the end

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
struggling
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© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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As a customer
I want to buy a product
so I can enjoy it

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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1 options and value

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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product options
Alternatives, choices, possibilities…
to achieve a goal or solve a problem for its stakeholders.

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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7 product dimensions
Functional
Nonfunctional

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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Explore Product Options
Identify High Value Options
Assemble Cohesive Combinations
product options

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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2 slicing

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
some agile teams
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As a customer
I want to buy a product
so I can enjoy it
aaccttiioonn
uusseerr

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
slicing for value
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© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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User Options
Individual Buyer
Corporate Buyer
Club Member Buyer
Employee Buyer
New
Existing
Anonymous
Inactive
State OptionsUser Options
Option that yields the highest, immediate value
for the next delivery cycle
Who wants to buy a product?

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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Action Options
What typically happens when
an individual anonymous buyer wants to buy a product?
Verify product cost
Calculate tax amount
Calculate total purchase amount
Apply discount
Apply wrapping fee
Arrange for shipping
Secure payment
Adjust inventory
Generate receipt
Post payment to accounts receivable

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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Data Options
Product
Customer
Employee
Purchase
Payment
What data options are available for
an individual anonymous buyer?
Data Options
Type Options
Book
Gift Card
Rewards Membership
State Options
New
Used
Type Options
Cash
Credit
Gift Card

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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Control Options
Payment currency must be specific to purchase
location
Cash payment denomination amount must not be
greater than ….
Receipt bar code is designed using…
What controls (policies/rules) could be enforced when
an individual anonymous buyer buys a new book,
paying with cash?

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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Environment Options
In the store
Online
On the phone
Where could the individual anonymous buyer
be when buying a new book, paying with cash?

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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Interface Options
Cash Payment
Enter into cash machine
Manually provide cash
Cash Receipt
Print in store
Fax
SMS
Email
What interfaces could be used with/by
an individual anonymous buyer ?

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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Quality Attribute Options
Availability
Performance
Security
Usability
Efficiency
Interoperability
and more ….
Make them quantifiable (testable)!
For printing a cash receipt what
quality attributes are need?

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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assemble options

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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sliced story with 7 dimensions
back of card
As a individual anonymous buyer
I need to purchase
so I can enjoy reading it
Payment currency must be specific…
a new book (cash payment)
Manually provide cash, printer for receiptIn the store
Response time to print cash receipt…
Verify product price, calc total…

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
confirm stories
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scenario
an instance of use
example
a scenario that contains
actual data values
test
concrete, unambiguous
acceptance criteria
As a individual anonymous buyer
I need to purchase
so I can enjoy reading it
a new book (cash payment)

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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3 collaborating

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
collaboration
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© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
product partners
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© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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structured conversations

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
visualizing
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Download Options Board Kit at http://www.discovertodeliver.com/visual-language.php

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
planning
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© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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wrap

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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7 product dimensions
Feature / MMF
Story
READY Story Acceptance Criteria

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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raffle

© 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. |
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To be product-aligned and customer-focused, everyone in your product development ecosystem needs to agree on the answer to the question, “What is Your Product?” Many organizations don’t have clarity on what their product or products are. Ambiguity and disagreement on the answer contribute to slow response to changing customer and market needs and less than satisfying product outcomes. It thwarts your efforts to scale agile product development and causes a plethora of organizational and communication woes. Large Scale Scrum (LeSS) rightly states that this question—and the imperative to answer it—is one of your most important decisions for successful product development. A clear answer to “What is Your Product” powers all aspects of product development, including product management roles, team organization, and product activities. The implications are vast and deep, especially in large enterprises. Product definition is one of the paramount steps in LeSS adoption. Depending on how a product is defined (how widely) an organization may consider simple LeSS or LeSS Huge. Based on the ladder, team structure and alignment is defined, product owner team is created, etc. Product definition has a significant impact on organisational design. Based on ongoing work with a variety of organizations, Ellen shares with the NYC Large Scale Scrum (Less) Meetup techniques for enabling product development leaders and communities to define their product using a cohesive set of product definition principles. Ellen explains why this question is so vital to your product success and ways she’s helped organizations co-discover the answer to the question, “What is Your Product?” Whether your organization’s product or products are a primary source of revenue or are essential for your business operations, you will learn techniques that help instill product-thinking and shared understanding.

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These are slides from the workshop presented by Ellen Gottesdiener and Andy Repton on August 8, 2019, at Agile Development 2019: The first step for large enterprises transitioning toward a product-aligned and customer-focused operating model is to get shared agreement on this simple yet challenging question: "What is our product?" Your answer is one of the most important ones you make. It powers all aspects of product development including product management roles, team organization, and product activities. The implications are vast and deep, especially in a large enterprise. Based on ongoing work inside a large global technology infrastructure organization, Andy and Ellen provide techniques for enabling product development leaders and communities to define their product using an “outside-in”, customer-focused perspective—and do so with a product management mindset. You will find the techniques we share useful, even for products that are mid-size or even smaller, because they help instill product-thinking and shared understanding. Learning Outcomes: On completion of the workshop, the learner will be able to • Describe key principles—and their rationale—for defining your product • Identify practical techniques to use in a product definition facilitated workshop • Explain the mindsets and points of view that thwart product thinking, and ways to overcome them. • Implement a collaborative process for helping people reflect, repeal, and reveal what their product is

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The first step for large enterprises transitioning toward a product-aligned operating model is to get shared agreement on this simple yet challenging question: "What is our product?" This session will share techniques we have - and are - using to scale lean/agile product development in a large organization. Detailed Description: One of the biggest strengths—and concurrent challenges—for scaling product development with LeSS is defining what the “product” is. LeSS encourages product development teams to take as wide a view as possible and to use a customer-focused definition. Great. So, how do you define what your product is? And, how do you define your product in a manner that is collaborative, engaging, and sticky? Based on ongoing work inside a very large global technology infrastructure organization, we share techniques we have and are using to answer this essential question: “What is our Product?” In this session, Andy and Ellen share techniques for enabling product development leaders and communities to define their product using an “outside-in”, customer-focused perspective - and do so with a product management mindset. They also share “meta” learning points about using these techniques in facilitated sessions in ways that optimize mutual learning. Presented at the LeSs Conference 2018 by Andy Repton and Ellen Gottesdiener, September 2018

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The Agile Fluency™ model describes an agile team’s pathway for achieving a level of fluency that best fits business needs. It is a progression through four zones: Focusing on business value, Delivering on a market cadence, Optimizing to lead the market and Strengthening to make the organizations stronger. How does this translate to product management? In this session, you will actively participate in a structured discussion on how product management maps on to this model and what characteristics and skills are key at each step. We’ll explore the challenges PMs/POs face in each zone and how it this impact product decision-making. Join of for a lively and co-active session.

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Slides from Ellen's session at Big Apple Scrum Day, 11 May 2018. One of the most challenging and trouble-prone aspects of agile product development is discovering the right product requirements to deliver at the right time, for the right customer, and refining them for delivery. This session will share a fast-paced introduction of a common sense, tested approach for defining and refining user stories—or any other method you use to represent backlog items. This enables backlog items to get “ready” to get to “done”. You will learn how refining backlog items using Structured Conversations with the 7 Product Dimensions enables you to slice backlog items while deeply enhancing teams’ domain knowledge. You identify its usefulness for initial, multi-team and single team product backlog refinement. We explore how the concept of refinement—making backlog items “ready”—is a corollary to “done”. You’ll participate in a card-based exercise to more deeply understand each of the 7 Product Dimensions. You discover how the dimensions can enlighten and deepen your refinement conversations. Scenes from real Structured Conversations help you visualize making refinement come alive. Join us as you learn to effectively and efficiently explore, evaluate, and confirm a shared understanding of refined backlog items so they are ready for implementation.

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~ Presented at Agile Games 2018, Boston, MA. ~ Do your agile team members optimize each other’s skills & capabilities? Share personal development needs? Trust each other? Experience the “contracting two-step”, a metaphor for ways to identify & monitor mutual working agreements. Learn 3 activities to build agreements that make people awesome. Do your agile team members make optimum use of each other’s skills and capabilities? Do they share their personal development needs? Do they trust each other? If not, consider the “contracting two-step” - a metaphor for simple yet powerful ways to identify and monitor mutual working agreements. Like a dance, contracting partners take mutual responsibility to reach shared goals. While not legally binding, the contract represents public, explicit commitments essential for successful collaborations. Learn 3 activities to implement the “Contracting Two Step” on your agile team. Leave with activities and worksheets you can use to make people awesome. Note: you can upload the MatchUp Canvas here: https://www.ebgconsulting.com/MatchUpCanvas(EBG_Consulting)(Gottesdiener)(v1.1).pdf

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One of the most challenging and trouble-prone aspects of Agile product development is discovering the right product requirements to deliver at the right time, for the right customer, and refining them for delivery. This session will share a commonsense, tested approach for defining and refining backlog items so they are “ready” to get to “done.” Explore how refinement is crucial to smooth Scrum flow, shared understanding, and healthy product development team. (Ellen's slides presented at April 2018 Global Scrum Gathering).

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One of the most challenging and trouble-prone aspects of Agile product development is discovering the right product requirements to deliver, at the right time, for the right customer. Many teams rely on user stories to discover and define Agile product requirements. But user stories often lead to confusion, bloated backlogs, ineffective or inconsistent planning, and erratic sprint flow. This thrashing is not how user stories are intended to work! Join Ellen Gottesdiener in this fast-paced dive into a common-sense, tested approach to user stories. You’ll follow a story as it’s sliced across the seven product dimensions, based on value. You’ll learn how structured conversations enable you to quickly explore, evaluate, and confirm stories. See how making your user stories “ready” is key for incremental delivery of your “done” product.

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[Presented at Product Management Festival 2014 | 17 September 2014 | Zurich, Switzerland] Problems that result from an unclear, ambiguous, or inaccurate understanding of product scope can permeate and threaten your entire product development effort. This is known as “scope creep”—the unrestrained expansion of requirements as the project proceeds. Scope creep is often cited as a cause of excess costs, late delivery, and dissatisfied customers. Yet discovering requirements is about gaining an ever-growing understanding of them. So isn’t scope creep to be expected? Can—and should—you identify and limit the scope of a product’s requirements? Join Ellen Gottesdiener as she shares tools and techniques for efficiently and effectively identifying and managing product scope. Learn how you can provide real value to your projects by reducing the risks of scope creep while establishing clear project focus.

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Increase engagement and revenue with Muvi Live Paywall! In this presentation, we will explore the five key benefits of using Muvi Live Paywall to monetize your live streams. You'll learn how Muvi Live Paywall can help you: Monetize your live content easily: Set up pay-per-view access to your live streams and start generating revenue from your content. Increase audience engagement: Provide exclusive, premium content behind the paywall to keep your viewers engaged. Gain valuable viewer insights: Track viewer data and analytics to better understand your audience and tailor your content accordingly. Reduce content piracy: Muvi Live Paywall's security features help protect your content from unauthorized distribution. Streamline your workflow: The all-in-one platform simplifies the process of managing and monetizing your live streams. With Muvi Live Paywall, you can take control of your live stream monetization and create a sustainable business model for your content. Learn more about Muvi Live Paywall and start generating revenue from your live streams today!

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This presentation explores the impact of HTML injection attacks on web applications, detailing how attackers exploit vulnerabilities to inject malicious code into web pages. Learn about the potential consequences of such attacks and discover effective mitigation strategies to protect your web applications from HTML injection vulnerabilities. for more information visit https://bostoninstituteofanalytics.org/category/cyber-security-ethical-hacking/

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2. © 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. | 2 Scrum Inc. is the world’s leading authority on Scrum. Dr. Jeff Sutherland, CEO, Principal Consultant and Trainer, inventor and co-creator of Scrum EBG Consulting, Inc. is a group of world- renowned experts on product discovery practices. Ellen Gottesdiener, CEO, Founding Principal, Agile Product Coach, Discovery Workshop Facilitator www.scruminc.com www.ebgconsulting.com @jeffsutherland @ellengott

13. © 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. | 13 User Options Individual Buyer Corporate Buyer Club Member Buyer Employee Buyer New Existing Anonymous Inactive State OptionsUser Options Option that yields the highest, immediate value for the next delivery cycle Who wants to buy a product?

14. © 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. | 14 Action Options What typically happens when an individual anonymous buyer wants to buy a product? Verify product cost Calculate tax amount Calculate total purchase amount Apply discount Apply wrapping fee Arrange for shipping Secure payment Adjust inventory Generate receipt Post payment to accounts receivable

15. © 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. | 15 Data Options Product Customer Employee Purchase Payment What data options are available for an individual anonymous buyer? Data Options Type Options Book Gift Card Rewards Membership State Options New Used Type Options Cash Credit Gift Card

16. © 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. | 16 Control Options Payment currency must be specific to purchase location Cash payment denomination amount must not be greater than …. Receipt bar code is designed using… What controls (policies/rules) could be enforced when an individual anonymous buyer buys a new book, paying with cash?

17. © 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. | 17 Environment Options In the store Online On the phone Where could the individual anonymous buyer be when buying a new book, paying with cash?

18. © 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. | 18 Interface Options Cash Payment Enter into cash machine Manually provide cash Cash Receipt Print in store Fax SMS Email What interfaces could be used with/by an individual anonymous buyer ?

19. © 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. | 19 Quality Attribute Options Availability Performance Security Usability Efficiency Interoperability and more …. Make them quantifiable (testable)! For printing a cash receipt what quality attributes are need?

21. © 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. | 21 sliced story with 7 dimensions back of card As a individual anonymous buyer I need to purchase so I can enjoy reading it Payment currency must be specific… a new book (cash payment) Manually provide cash, printer for receiptIn the store Response time to print cash receipt… Verify product price, calc total…

22. © 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. | confirm stories 22 scenario an instance of use example a scenario that contains actual data values test concrete, unambiguous acceptance criteria As a individual anonymous buyer I need to purchase so I can enjoy reading it a new book (cash payment)

33. © 1993-2015 Jeff Sutherland & Scrum Inc.© 2016 EBG Consulting, Inc. | 33 Need to tame your backlog? We can help! Want access to all online learning classes? Become a ScrumLab Prime member! info@ebgconsulting.com +1.978.429.8594 www.ebgconsulting.com Subscribe to Prime +1.617.225.4330 www.scruminc.com

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