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Level 5 Certificate in Coaching
and Mentoring
Day 4
Aims for day
• Review learning logs from day 2
• Group feedback on coaching practice
• To review coaching ethics and supervision
• Consider the impact of ethics on your own
coaching mentoring practice
• To introduce and use tools as a coach/mentor
• To undertake coaching practice and
supervision
Tutorial review
• Group review of coaching/mentoring
experience since last meeting
Ethical considerations of coaching
and mentoring
Relating to assignments:
• Assignment 1
 AC 2.3 Review the responsibility of the coach or mentor to manage
relationships (include values and power) and remain ethical and non
judgmental
 AC 3.3 Explain the necessity of exploring the expectations and
boundaries of a coaching or mentoring programme with all
stakeholders
 AC 3.4 Justify the rationale for supervision of coaches and mentors in
practice
• Assignment 3
 AC 2.3 Discuss how you ensure your coaching or mentoring is ethical
and non-judgmental
Boundaries the 3 way contract
• Who are the
stakeholders involved in
the programme?
• What are the agreed
lines of
communication?
Boundaries 4 way contract
Beware of your bias
• We may strive to be impartial and unbiased
but be aware of how easy it is to unduly
influence your clients
• Activity: How do you ensure that you remain
impartial and non judgmental?
Ethics
• What key themes should be contained in a
code of ethics?
Ethics
• AC and EMCC global code of ethics
http://www.associationforcoaching.com/page
s/about/code-ethics-good-practice
• The coaching academy
http://www.the-coaching-
academy.com/about/code-of-conduct.asp
Coaching supervision
• Coaching supervision is a formal process of
professional support, which ensures
continuing development of the coach and
effectiveness of his/her coaching practice
through interactive reflection, interpretative
evaluation and the sharing of expertise'
(Bachkirova, Stevens and Willis 2005).
Role of coaching supervisor
• Qualitative function
 Supervisors have responsibility to ensure their
supervisee’s work is appropriate and falls within
defined ethical standards
• Developmental function
 Help supervisee to develop their skills,
understanding and capabilities
• Resourcing function
 The supervisor provides emotional support
• CIPD coaching supervision Maximising the potential of coaching
Coaching and mentoring tools
Your coaching toolkit
• Motivation
• Leadership styles assessment
• DISC assessment
• MBTI assessment
• Team roles assessment
Maslow’s hierarchy of needs
Maslow’s Hierarchy of Needs
• People are motivated to act in order to meet or satisfy a
need.
• Understanding your motivation is part of self awareness
• Understanding others helps build teams and understand
each other
• Maslow believed that all humans have a drive to reach
their full potential, which he called self-actualisation.
• It is hierarchical.
Maslow’s Hierarchy of Needs
Physiological
Self-
actualisation
Hunger
Thirst
Sleep
Warmth
Safety
Security
Protection
Shelter
Social
Affiliation
Belonging
Acceptance
Socialising
Friendship
Love
Self-
esteem
Power
Status
Respect
Appreciation
Recognition
Achievement
Attainment
Competence
Personal
Development
Creativity
Self-fulfilment
Extrinsic / Intrinsic motivation
• Extrinsic motivators arise from outside the
individual. We are motivated to perform to
receive an award or avoid punishment
• Intrinsic motivators are from within the
individual. We are motivated to perform
because we find it personally rewarding /
satisfying
Activity
• How can you assess the level of motivation of
your coachee/mentee?
Skill will matrix
Leadership styles
• What is leadership?
 The capacity to establish direction, to influence
and align others towards a common aim, to
motivate and commit others to action, and to
encourage them to feel responsible for their
performance
• CMI Checklist 041 October 2008
Leadership Style
• Leadership style is the manner and approach of
providing direction, implementing plans, and
motivating people. As seen by the employees, it
includes the total pattern of explicit and implicit
actions performed by their leader (Newstrom, Davis, 1993).
• Leadership style is about your behaviour, what you do
rather than what you are
• This means your style can be observed, described and
become known to you. Therefore, you can become aware
of a range of alternative styles or behaviour patterns.
Leadership - Continuum of Behaviour
Tannenbaum & Schmidt
Blanchard & Hersey Situational
Leadership
SUPPORTING
PARTICIPATING
for
HIGH COMPETENCE +
VARIABLE COMMITTMENT
COACHING
SELLING IDEAS
for
SOME COMPETENCE +
VARIABLE COMMITTMENT
DELEGATING
for
HIGH COMPETENCE + HIGH
COMMITTMENT
DIRECTING
TELLING
EXPERTISE
for
LOW COMPETENCE + HIGH
COMMITTMENT
S
U
P
P
O
R
T
I
V
E
D I R E C T I V E
Transformational Leadership
6 Emotional styles (Goleman and
Boyatzis)
• Visionary
• Coaching
• Affiliative
• Democratic
• Pace-setting
• Commanding
Leadership style and personality
assessments
• Leadership style questionnaire
• ITS learning online leadership style
assessments
• DISC personality assessment
 Dominance, influence, steadiness, compliance
• Myers- Briggs Type Indicator (MBTI)
personality assessment
DISC personality type assessment
Myers-Briggs Type Indicator (MBTI)
MBTI
Team Roles
“a tendency to behave contribute and
interrelate with others in a particular way”
• Dr Meredith Belbin
http://www.youtube.com/watch?v=OOai178ZiiQ&featur
e=related
http://www.youtube.com/watch?v=9M0Al3Oi0-8
Belbin’s 9 team roles
Coaching / mentoring practice
Coaching practice
• Work in your group of 3
• Ensure each member has equal opportunity to
take each role
• Keep notes – this is evidence for your
assignments
For Next Session
• Undertake coaching or mentoring session(s)
• Share experiences with group on day 5

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C&M day 4

  • 1. Level 5 Certificate in Coaching and Mentoring Day 4
  • 2. Aims for day • Review learning logs from day 2 • Group feedback on coaching practice • To review coaching ethics and supervision • Consider the impact of ethics on your own coaching mentoring practice • To introduce and use tools as a coach/mentor • To undertake coaching practice and supervision
  • 3. Tutorial review • Group review of coaching/mentoring experience since last meeting
  • 4. Ethical considerations of coaching and mentoring
  • 5. Relating to assignments: • Assignment 1  AC 2.3 Review the responsibility of the coach or mentor to manage relationships (include values and power) and remain ethical and non judgmental  AC 3.3 Explain the necessity of exploring the expectations and boundaries of a coaching or mentoring programme with all stakeholders  AC 3.4 Justify the rationale for supervision of coaches and mentors in practice • Assignment 3  AC 2.3 Discuss how you ensure your coaching or mentoring is ethical and non-judgmental
  • 6. Boundaries the 3 way contract • Who are the stakeholders involved in the programme? • What are the agreed lines of communication?
  • 7. Boundaries 4 way contract
  • 8. Beware of your bias • We may strive to be impartial and unbiased but be aware of how easy it is to unduly influence your clients • Activity: How do you ensure that you remain impartial and non judgmental?
  • 9. Ethics • What key themes should be contained in a code of ethics?
  • 10. Ethics • AC and EMCC global code of ethics http://www.associationforcoaching.com/page s/about/code-ethics-good-practice • The coaching academy http://www.the-coaching- academy.com/about/code-of-conduct.asp
  • 11. Coaching supervision • Coaching supervision is a formal process of professional support, which ensures continuing development of the coach and effectiveness of his/her coaching practice through interactive reflection, interpretative evaluation and the sharing of expertise' (Bachkirova, Stevens and Willis 2005).
  • 12. Role of coaching supervisor • Qualitative function  Supervisors have responsibility to ensure their supervisee’s work is appropriate and falls within defined ethical standards • Developmental function  Help supervisee to develop their skills, understanding and capabilities • Resourcing function  The supervisor provides emotional support • CIPD coaching supervision Maximising the potential of coaching
  • 14. Your coaching toolkit • Motivation • Leadership styles assessment • DISC assessment • MBTI assessment • Team roles assessment
  • 16. Maslow’s Hierarchy of Needs • People are motivated to act in order to meet or satisfy a need. • Understanding your motivation is part of self awareness • Understanding others helps build teams and understand each other • Maslow believed that all humans have a drive to reach their full potential, which he called self-actualisation. • It is hierarchical.
  • 17. Maslow’s Hierarchy of Needs Physiological Self- actualisation Hunger Thirst Sleep Warmth Safety Security Protection Shelter Social Affiliation Belonging Acceptance Socialising Friendship Love Self- esteem Power Status Respect Appreciation Recognition Achievement Attainment Competence Personal Development Creativity Self-fulfilment
  • 18. Extrinsic / Intrinsic motivation • Extrinsic motivators arise from outside the individual. We are motivated to perform to receive an award or avoid punishment • Intrinsic motivators are from within the individual. We are motivated to perform because we find it personally rewarding / satisfying
  • 19. Activity • How can you assess the level of motivation of your coachee/mentee?
  • 21. Leadership styles • What is leadership?  The capacity to establish direction, to influence and align others towards a common aim, to motivate and commit others to action, and to encourage them to feel responsible for their performance • CMI Checklist 041 October 2008
  • 22. Leadership Style • Leadership style is the manner and approach of providing direction, implementing plans, and motivating people. As seen by the employees, it includes the total pattern of explicit and implicit actions performed by their leader (Newstrom, Davis, 1993). • Leadership style is about your behaviour, what you do rather than what you are • This means your style can be observed, described and become known to you. Therefore, you can become aware of a range of alternative styles or behaviour patterns.
  • 23. Leadership - Continuum of Behaviour Tannenbaum & Schmidt
  • 24. Blanchard & Hersey Situational Leadership SUPPORTING PARTICIPATING for HIGH COMPETENCE + VARIABLE COMMITTMENT COACHING SELLING IDEAS for SOME COMPETENCE + VARIABLE COMMITTMENT DELEGATING for HIGH COMPETENCE + HIGH COMMITTMENT DIRECTING TELLING EXPERTISE for LOW COMPETENCE + HIGH COMMITTMENT S U P P O R T I V E D I R E C T I V E
  • 26. 6 Emotional styles (Goleman and Boyatzis) • Visionary • Coaching • Affiliative • Democratic • Pace-setting • Commanding
  • 27. Leadership style and personality assessments • Leadership style questionnaire • ITS learning online leadership style assessments • DISC personality assessment  Dominance, influence, steadiness, compliance • Myers- Briggs Type Indicator (MBTI) personality assessment
  • 28. DISC personality type assessment
  • 30. MBTI
  • 31. Team Roles “a tendency to behave contribute and interrelate with others in a particular way” • Dr Meredith Belbin http://www.youtube.com/watch?v=OOai178ZiiQ&featur e=related http://www.youtube.com/watch?v=9M0Al3Oi0-8
  • 34. Coaching practice • Work in your group of 3 • Ensure each member has equal opportunity to take each role • Keep notes – this is evidence for your assignments
  • 35. For Next Session • Undertake coaching or mentoring session(s) • Share experiences with group on day 5