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DEFECT ZEROEVAN LEYBOURN
Evan Leybourn
Lean / Agile Business Leader and Author
Melbourne, Australia
@eleybourn
http://theagiledirector.com
CLICK TO DISCOVER MORE
FIRST STEP:
UNDERSTAND
INBOX ZERO
Inbox Zero by Merlin Mann
https://www.youtube.com/watch?v=z9UjeTMb3Yk
Watch it, I’ll wait
A SIMPLE MECHANISM TO PROCESS
UNSTRUCTURED &
UNPLANNED
ACTIVITIES
SO, WHAT IS
DEFECT ZERO
STEP 1: DOES IT NEED RESOLUTION?
IF NOT,
DELETE IT
STEP 2: ARE YOU RESPONSIBLE FOR IT?
IF NOT,
DELEGATE IT
STEP 3: CAN IT BE RESOLVED IN 10 MINUTES?
THEN,
FIX IT
STEP 4: DO YOU NEED MORE INFORMATION?
THEN,
DEFER IT
ADD IT TO THE NEXT ITERATION
STEP 5: IF ALL ELSE FAILS?
DO IT NOW
OR ADD IT TO THE PRODUCT BACKLOG
SO, WHAT IS DEFECT ZERO?
AN APPROACH FOR
DEV TEAMS TO
PROCESS DEFECTS
TO READ THE FULL ARTICLE VISIT:
HTTP://THEAGILEDIRECTOR.COM
CLICK HERE TO DISCOVER MORE
TO LEARN MORE, CHECK OUT
DIRECTING THE AGILE
ORGANISATIONBY EVAN LEYBOURN
AVAILABLE AT AMAZON AND ALL
GOOD BOOK STORES
CLICK HERE TO DISCOVER MORE

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Defect Zero

Notas do Editor

  1. Add ABM/GDAC logo
  2. Let’s finish off by looking at our original definition of business growth; Business growth comes from applying profitability to customer growth. Profitability comes from delivering services to your customers, accurately and efficiently. Over the last 15 minutes we have looked at some of the mechanisms from the lean and agile traditions that we can apply for adaptable businesses and sustainable business growth. And I’ll leave you on that note. Any questions.
  3. Let’s finish off by looking at our original definition of business growth; Business growth comes from applying profitability to customer growth. Profitability comes from delivering services to your customers, accurately and efficiently. Over the last 15 minutes we have looked at some of the mechanisms from the lean and agile traditions that we can apply for adaptable businesses and sustainable business growth. And I’ll leave you on that note. Any questions.