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hands on...
Eleazar Santos - Digital Consultant - @eleazarsantos
Madrid, June 7 2013
#SmartMuffin
social media
basics edition
viernes, 7 de junio de 13
social by nature
1
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
June 5, 2013
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
from a university network
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
to an expanded network
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
the most popular, worldwide
Source: Global Web Index, January 2013
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
Vs.
and it’s Google main competitor
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
where there’s a competition for relevance
Source: Get Post Rocket, Septiembre 2012
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
as we move to more social experiences
viernes, 7 de junio de 13
it’s about people
2
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
newsfeed: the sacred grail
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
open communication
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
private communication
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
affiliation by interests
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
events & calendar
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
games, videos and apps
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
coupons and discounts
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
and coming soon... gifts
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
devotion to brands
viernes, 7 de junio de 13
it’s about people
business
3
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
we love brands... sometimes
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
set the rules before talking
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
talk to yours fans... and let talk
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
integrate other social media
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
notoriety & engagement tabs
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
core to social business
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
customer acquisition
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
support on customers’ preferred site
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
information & easy access
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
geolocation presence
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
advertising solutions
Different objectives,
different formats
• Branding & community:
page like ads
page like sponsored story
• Product awareness:
page post photo ad + link
page post video ad + link
page post like sponsored story
• Campaigns:
sponsored stories
• Apps download:
mobile app install ads
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
performance assestment
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
devotion to brands...
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
viernes, 7 de junio de 13
4
wrapping up...
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
Communication
•Discovery
•Counseling
•Affiliation
•Entertainment
•Engagement
personal & corporate use
•Communication
•Feedback
•E-care
•Advocacy
•New services
•Performance
viernes, 7 de junio de 13
@eleazarsantos #SmartMuffin
thanks for
coming!
http://www.linkedin.com/in/eleazarsantos
viernes, 7 de junio de 13

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