Effective communication workshop, Erasmus+ project New Literacy Set, 2015-2017

1. EFFECTIVE
COMMUNICATION SKILLS

3. What is Communication?

4. What are the most common ways to communicate?
SPOKEN
WORD
VISUAL
IMAGES
WRITTEN
WORD
BODY
LANGUAGE

5. The Communication Process
ENCODE:
convert the
idea or the
thought into
words,
pictures or
body
language.
DECODE:
interpret the
message..
Feedback from receiver to sender

6. Importance of effective communication
❏ Effective communication helps to understand a person or situation in a
better way.
❏ It enables us to solve the differences, build trust and respect in the
organization.
❏ Sometimes our message is misunderstood or we misunderstand the
received message. Effective communication helps us to resolve
problems from both points of view.
❏ Effective communication helps us to connect well with colleagues,
teachers, parents, etc.
❏ It helps us in decision making.

7. What makes communication ineffective ?
Before learning to communicate effectively, we should learn which are the
barriers of communication that make communication ineffective:

8. Common barriers to effective communication
 Emotional barriers and taboos.
 Lack of attention, interest, distractions, or irrelevance to the receiver.
 Physical disabilities such as hearing problems or speech difficulties.
 Physical barriers to non-verbal communication.
 Language differences and the difficulty in understanding unfamiliar
accents, use of jargon.
 Expectations and prejudices which may lead to false assumptions or
stereotyping.
 Differences in perception and viewpoint, cultural differences.

9. The 7c’s of effective communication
❏ Completeness
❏ Conciseness
❏ Consideration
❏ Clarity
❏ Concreteness
❏ Courtesy
❏ Correctness

10. The 7c’s of effective communication: COMPLETENESS
·Message is complete when it contains all
facts the reader or listener needs for the
reaction you desire.
·Communication senders need to assess
their message through the eyes of the
receivers to be sure they have included
all relevant information.
·Provide all necessary information.
·Answer all questions asked.
·Give something extra when desirable.

11. The 7c’s of effective communication: CONCISENESS
·Eliminate wordy expressions.
·Include only relevant statements
·Be focused.
·Shorten & avoid long explanations.
·Avoid gushing politeness.
·Avoid unnecessary repetitions:
-Use short forms for the second time.
-Use pronouns.

12. The 7c’s of effective communication: CONSIDERATION
Consideration implies “stepping into the
shoes of others”: know the
audience’s view points, background,
mind-set, education level, etc.
Make an attempt to envisage your
audience, their requirements,
emotions as well as problems.
Ensure that the self-respect of the
audience is maintained and their
emotions are not at harm.

13. The 7c’s of effective communication: CLARITY
·Emphasize one specific message, goal
or idea at a time.
·Avoid vagueness.
·Avoid technical terms which may be
hard to understand.
·Avoid the possibility of
misinterpretation. As much as
possible, your audience shouldn’t
have to “read between the lines”.

14. The 7c’s of effective communication: CONCRETENESS
· Be precise in presenting
facts and figures.
· Use active voice more
than the passive.
· Use action verbs to make
idea clear.
· Use of image building
words where necessary.

15. The 7c’s of effective communication: COURTESY
· Courtesy in a message implies that
the message should show the
sender’s expression as well as
respect the receiver.
· The sender's message should be
sincerely polite, judicious,
reflective and enthusiastic.

16. The 7c’s of effective communication: CORRECTNESS
· At the core of correctness is proper
grammar, punctuation and spelling.
· The term correctness, as applied to effective
communications also mean three
characteristics:
-> Use the right level of language.
-> Check the accuracy of figures, facts and words.
-> Maintain acceptable writing mechanics.

17. Strategies to apply seven C’s of communication
Emotions should be managed in a
conversation. If you are getting angry, you
have to calm yourself by:
* Speaking to the other person as if you were
not angry.
* Avoid the use of the word “you” - this avoids
blaming.
* Nod your head to assure the other person
that you heard him.
* Maintain eye contact with him.

18. https://www.youtube.com/watch?v=m2upjBWRrfU
Stop communicating ineffectively: Gardener misunderstanding
What was the
barrier?
https://www.youtube.com/watch?v=FK1G1Pho7Ls

19. https://www.youtube.com/watch?v=m2upjBWRrfU
Stop communicating ineffectively: the bear’s list
What was the
barrier?
https://www.youtube.com/watch?v=ixSUBl1WNxk
What was the
barrier?

20. And… what about us?
We must have:
SELF-AWARENESS
SELF-CRITICISM
SELF-EMPOWERMENT

21. Have a good communication!