How to Deliver Exceptional End User Experience in Your Citrix Environment

How to Deliver an Exceptional
End User Experience in Your Citrix
Environment
SPONSORED BY
Bala Vaidhinathan
CTO, eG Innovations

James Rankin, CTP
Solutions Architect, Howell Technology Group
@james____rankin
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© eG Innovations, Inc | www.eginnovations.com
48%
45%
7%
The most performance sensitive service
Similar in performance demands as other services
Not that performance sensitive
Citrix – One of the Most Performance Sensitive
Enterprise Applications
Source: 2016 Citrix Performance Survey,
http://www.eginnovations.com/solutions/sign-in?whitepaper=36
93% believe that Citrix is one of the
performance sensitive services in
enterprise networks.

About eG Innovations
Worldwide Locations
Faster diagnosis and resolution
of performance problems
Enhanced service delivery and
user satisfaction
Maximum business productivity
and cost savings
Accelerated IT deployments and
production rollouts
Transform IT Service Delivery
into Business Advantage
eG Innovations is a provider of enterprise-class application and IT infrastructure
performance management software that delivers end-to-end monitoring, diagnosis,
reporting and analytics across physical, virtual, cloud, and hybrid IT environments.
Global Headquarters: Singapore
US Headquarters: New Jersey
Founded in 2001

Why Customers Come To Us
• 75% of IT organizations are suffering
from degraded business applications
– IDC Research
• 70% of the time, IT organizations learn
about performance problems from
end-users
- Gartner
• 31% of performance issues take more
than a month to resolve or are never
resolved
- Forrester

• Improved reaction time to issues: Able to
respond to 99% of issues within 4 minutes
• Proactive resolution of issues: Able to
resolve 70% of issues before they impact
customers
• Reduced support costs up to 20%
• Contributed to 25% higher server density,
totaling $170,000+ in hardware cost
savings
• Achieved over 50% improvement
in user logon times
eG Enterprise: Customer Success

FINANCE
GOVERNMENT MANUFACTURING
HEALTHCARE
Customer Success

INSURANCE
UTILITIES SERVICE PROVIDERS
LEGAL
Customer Success (contd.)

Awards & Recognition

Citrix and eG Innovations
Selected by Citrix as the exclusive Citrix monitoring solution for
Citrix Synergy ’15, ’16, ’17, ‘18 and Citrix Summit ’16, ’17, ‘18
Global Technology Partner for Citrix
www.citrix.com
Citrix Ready certified for all
products in the Citrix stack

When is a Citrix User Happy?
Well-planned
infrastructure &
service delivery
Proactive resolution
before services are
impacted
Reliable
Fast mean-time-to-
repair (MTTR)
Available at all times Low response time
Available Performing Well
High throughput

Logon is
slow
Application
is slow to
launch
Session gets
disconnected
Keystrokes
don’t show
up on time
Multimedia
playback is
choppy
User
ExperiencePrinting
doesn’t
work
What Constitutes Citrix User Experience?
User Experience
Monitoring
▪ How long did Citrix logon
take? If slow, why? Profile?
AD? GPO?
▪ How long does app launch
take?
▪ What is a user’s screen
refresh latency?

Comparing the Different Approaches
User Experience
Monitoring
Real time
user
experience
Visibility into
ICA virtual
channels
Server-side
diagnostics
Network
diagnostics
Client-side
diagnostics
Session
simulation
Monitoring from
the network
Monitoring from
the server side
Monitoring from
the client side
Limited
Limited

✓ Emulates users
✓ Imposes the same workload
again and again
✓ Provides a measure of
experience EVEN when
there is no real load
✓ Monitors real users
✓ Actual workloads
✓ Direct measure of what
users are seeing
Synthetic Monitoring
Monitoring Citrix User Experience with eG
Real User Monitoring
User Experience
Monitoring
▪ Simulate logon; launch
different applications
▪ Synthetic monitoring
from multiple locations
▪ Real user monitoring
from the client, network,
server
▪ eG uses a combination of
both approaches

eG Enterprise – Live User Experience
Monitoring Demo

Simplify Citrix Service
Management with eG

Citrix Services Delivery Overview
Access Layer
NetScaler Gateway Storefront Services
Control
Layer
Delivery Controller License Server Directory Servers SQL Server
Physical/Virtual
Resources
VMware Horizon | Citrix XenApp | Oracle | SAP | Microsoft | Enterprise Apps ...
Citrix XenApp / XenDesktop (WAAS) IT Services
User Groups / Consumers / Customers
Trading | Accounting | Online Banking | Patient Records | ...
Internal/External Customer-Facing IT Services
Infrastructure
Health
Application
Health
Business Transaction Health /
End-User Experience
Pooled Desktops | Hosted Apps | Shared Desktops | XenClient | Remote PC

Citrix Performance Management Challenges
• No longer a single
product
• No unified
API/toolset to
manage these tiers

• Citrix Director only
covers monitoring of
limited Citrix tiers
Director

Pitfalls of Siloed Approach
Access Layer Control
Layer
Delivery Controller License Server Directory Servers SQL Server
Physical/Virtual
Resources
VMware Horizon | Citrix XenApp | Oracle | SAP | Microsoft | Enterprise Apps ...
Citrix XenApp / XenDesktop (WAAS) IT Services
User Groups / Consumers / Customers
Trading | Accounting | Online Banking | Patient Records | ...
Internal/External Customer-Facing IT Services
Infrastructure
Health
Application
Health
Business Transaction Health /
End-User Experience
Pooled Desktops | Hosted Apps | Shared Desktops | XenClient | Remote PC
NetScaler Gateway Storefront Services

• Performance of
the non-Citrix
tiers can also
impact Citrix
performance

StoreFront
Firewall
Firewall
NetScaler
Desktop Delivery
Controller
Virtual Machine
Infrastructure
Virtual Desktop
Agent
XenMobile SaaS, Web,
Mobile, Data
Provisioning
Services
XenApp
Profile Store
License Server
Data Store
Domain Controller
Cloud
Switch SAN
Where is the Root Cause?
What is the root cause of the service problem?
Network? VMware? AD? SQL? Storage? Profile Server?

Citrix Cloud Topology and Dependency
Mapping
Best Practice #10

Unified Monitoring of Everything Citrix
Complement & Extend Citrix Performance Management Solutions
NetScaler
Insight Center/MAS
Multiple Admin
Consoles
Director/
EdgeSight
Citrix Products
eG Enterprise
Performance Monitoring
Suite

Too Many Metrics...
How to Make Sense of Data and Get
Actionable Insight?
Analyzing all metrics manually and
trying to identify the root cause of
problems is challenging
Citrix admins need artificial intelligence and automated analytics to process
metrics, correlate them across different sources, track unusual patterns and
trends, and pinpoint the root cause of problems.

Automatic Root Cause Diagnosis
Uncover the real cause of the problem.
Prove it is not Citrix!

eG Enterprise – Live Demo

eG Enterprise: Differentiators
• End-to-end monitoring of all infrastructure tiers
• Unified performance visibility on a single pane of glass:
user experience, applications, and infrastructure
• End-to-end service topology
• Real user experience and synthetic monitoring
• Purpose-built monitoring models with deep
performance insights and domain expertise
• Automatic baselines for intelligent alerting
• Automated discovery and dependency mapping
• Correlative intelligence and root cause diagnosis
• Built-in analytics, recommendations and control actions
for troubleshooting and performance optimization

Monitoring Citrix Cloud Environment
eG Enterprise
Web Console
• Agentless monitoring of the
Delivery Controller in the control
plane through Citrix APIs
• Agent-based monitoring XenApp
Server, Cloud Connector,
hypervisor, AD, etc. in the
resource plane
• Agentless monitoring of
XenDesktop VMs
Best Practice #10

Go Beyond Monitoring & Troubleshooting
Right-Sizing
Planning
Auditing
Optimization
• Analyze usage
patterns
• Load-balance
your IT
infrastructure
• Measure resource
utilization against
availability
• Get the most out
of your
infrastructure
• Predict when you
will run out of
resources
• Forecast future
requirements
• Make information
available for
audits
• Get reports for
regulatory
compliance
Out-of-the-Box
Analytics &
Historical Reports

Full Stack Monitoring
End-User Experience
Application
VMware Horizon
Database/Storage
Operating System
Virtual Machine
Cloud Infrastructure

Dramatically simplify and
accelerate application
performance management.
Deliver peak performance,
user satisfaction and ROI.
User Satisfaction
IT Productivity
Higher service
uptime
Simplicity
Cost control & ROI
Total Citrix
Performance
Management
“
”
eG Enterprise: Benefits

eG Enterprise Use Cases
Citrix/VDI Monitoring
Ensure superior user experience and
reliable VDI service for Citrix and
VMware Horizon
Application Performance
Monitoring (APM)
Troubleshoot code-level issues for
Java and .NET applications
Enterprise Application
Monitoring
SAP ERP, Siebel CRM, Microsoft
Dynamics, Office 365, SharePoint, etc.
Unified Monitoring
Single-pane-of-glass visibility of the
entire IT infrastructure (physical,
virtual, cloud and container)

Thank You!
www.eginnovations.com
info@eginnovations.com +1 (866) 526 6700

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