4 Best Practices for Delivering Exceptional VDI User Experience

© eG Innovations, Inc | www.eginnovations.com
4 Best Practices for Delivering
Exceptional User Experience
in VMware Horizon VDI Environments

Webinar Logistics
• Presenter: Bala Vaidhinathan
– CTO, eG Innovations
• Questions are welcome through the course
of the webinar
– Use the questions panel on the GoToWebinar
chat client to type in your queries
• This webinar is being recorded
– You will receive a link to the recording in a few
days

VDI Adoption is Growing Globally
Global VDI market is expected to have a CAGR
of 27% between 2016 and 2023
The global VDI market is expected to
reach $10.15 billion by 2023
VMware: A Market Leader

Agenda
 Introduction to eG Innovations
 The need for VDI User
Experience monitoring
 VDI monitoring best practices
 Key takeaways
 Q&A

About eG Innovations
Faster diagnosis and resolution of
performance problems
Enhanced service delivery and user
satisfaction
Maximum business productivity
and cost savings
Accelerated IT deployments and
production rollouts
Transform IT Service Delivery
into Business Advantage
Worldwide Locations
Global Headquarters: Singapore
US Headquarters: New Jersey
Founded in 2001
eG Innovations is a provider of enterprise-class IT performance management
software that delivers end-to-end monitoring, diagnosis, reporting, and
analytics across physical, virtual, cloud, and hybrid IT environments
www.eginnovations.com

FINANCE
GOVERNMENT MANUFACTURING
HEALTHCARE
Customer Success

INSURANCE
UTILITIES SERVICE PROVIDERS
LEGAL
Customer Success (contd.)

Awards & Recognition

eG Innovations and VDI
• VMware technology partner since 2007
• VMware Ready certified technology
• Winner of ‘Best of VMworld 2008’
• Experience working with some of the largest
virtual desktop deployments in the world
• Supports virtual desktops on any virtualization
technology – VMware vSphere, Nutanix,
Hyper-V, XenServer, etc.

The Need for VDI
User Experience Monitoring
Challenges and Expectations

User Experience is Critical for VDI Success
 User experience is at the top of mind for
organizations implementing VDI
 Users expect from virtual desktops the
same or better performance when
compared to physical desktops
 Demand is high for graphic-intensive
applications and GPU cards are becoming
common in VDI
 VDI admins are being measured by end-user
experience metrics and customer
satisfaction SLAs

User Experience Monitoring is a Gap
Logon is
slow
Application
is slow to
launch
Session gets
disconnected
Keystrokes
don’t show
up on time
Multimedia
playback is
choppy
User
ExperiencePrinting
doesn’t
work
Focusing on resource
monitoring (CPU,
memory, disk usage)
is not sufficient
User-level, session-
level, application and
desktop-level
monitoring is needed

Best Practices for VMware Horizon
User Experience Monitoring

Best Practices for VMware Horizon Monitoring
Synthetic and
Real User Experience
Measure All Aspects of
VDI User Experience
1

Measuring All Aspects of VDI User Experience
Application/
Desktop Launch
Application
Access
Connection
Server Logon
VDI Session
Logon
• Was application
launch successful?
• Did it take too much
time?
• Is the end-user facing
any screen refresh
latency, disconnects?
• Was the logon slow?
• If so, why?
• Were authentication
and enumeration
successful?
• AD authentication
• Application
enumeration
• Profile loading
• GPO processing
• Session establishment
• Application start-up
• Ready for interaction
• Screen/keystroke latency
• Bandwidth (audio, video,
printer, drive)
• Session resources (CPU,
GPU, memory, disk)
Diagnose Problems to Ensure Session Reliability

 Emulates users
 Imposes the same workload
again and again
 Provides a measure of
experience EVEN when
there is no real load
 Monitors real users
 Actual workloads
 Direct measure of what
users are seeing
Synthetic Measurements
How to Measure VDI User Experience
Real User Experience Measurements
VDI User Experience
Measurement
 Simulate logon; launch
different applications
 Synthetic monitoring
from multiple locations
 Real user monitoring
from the client, network,
server
 Must use a combination
of both approaches

VDI Logon Simulation using eG Enterprise
Simulated logon into
Horizon Connection
Server
Desktop enumerated on the
Horizon Connection Server
Launching a virtual desktop
inside a Horizon session

When is a VDI User Happy?
Low response time
Performing Well
High throughputAvailable at all times
Available
Well-planned
infrastructure &
service delivery
Proactive resolution
before services are
impacted
Reliable
Fast mean-time-
to-repair (MTTR)
Also critical for user satisfaction

Synthetic and
VMware Horizon and
Supporting Infrastructure
Monitor Every Layer,
Every Tier
VDI User Experience
1
2

VMware Horizon Architecture
98% user experience problems rely on several parts of
the IT infrastructure and are difficult to troubleshoot

VDI Performance Challenges
• Troubleshooting is very reactive
– Only after the end-user complains of slowness, VDI
admins begin to investigate the cause and fix issues
• Difficult to identify problems
– VDI infrastructure is heterogeneous and distributed;
too many tiers and too many interdependencies
• Impact of failure is high
– A single server-side or network problem can affect
hundreds of virtual desktops and end-users

Monitoring Every Layer, Every Tier of VDI:
Universal Monitoring Technology

Key Horizon VDI Metrics to be Monitored
• Sessions by protocol (Blast
Extreme, PCoIP, RDP)
• Desktop status (error, ready,
available, unknown, idle,
etc.)
• Launch time for desktops and
applications
Desktop/Application Pools
• User logon (user profile,
Group Policy, script loading)
• User experience (RTT, frame
rate, bandwidth, etc.)
• Session performance
(memory, disk, network
traffic, handles, etc.)
Horizon
Virtual Desktop Sessions
• Status
• License usage
• Database connectivity
• Active Directory access
• vCenter connectivity
• Events
• TCP port issues
Connection Brokers
• User logins and disconnects
• Sessions (connected, idle,
down, shadow, init, etc.)
• Application processes
• RDS resource utilization (disk,
memory, CPU, GPU)
• RDS redirection
Horizon RDS Hosts
• Connection Server
• vSphere VDI
• RDS Hosts
• Identity Manager
• Security Server
• Composer
• ThinApp assignment
All the Horizon Tiers
• Active Directory
• Hypervisor
• Server Hardware
• Storage
• Network
• Cloud
• Operating System

Auto-Baselining of Every Layer, Every Tier
of the Horizon Environment
Automatically computed
baselines based on time of day,
day of month behavior enable
proactive detection of problems
VMWare Horizon Active Sessions (Number)

Synthetic and
VMware Horizon and
End-to-End
Performance Correlation
Every Tier
Pinpoint Root Cause
of Problems
VDI User Experience
1
2
3

• Is it on the client side?
• Is it the user’s network?
• Is there a VMware Horizon server-side
problem?
• Is it due to the user’s workload?
• Is it due to the virtual platform/hypervisor?
• Are any of the on-premises infrastructure
components (network, AD, storage, etc.)
affecting Horizon VDI performance?
Why is the Application Slow?
Pinpoint the Root Cause

Synthetic and
VMware Horizon and
End-to-End
Performance Correlation
Reports, Analytics,
Machine Learning
Every Tier
Pinpoint Root Cause
of Problems
Right-size & Optimize for
Maximum Performance
VDI User Experience
1
2
3
4

Go Beyond Monitoring & Troubleshooting
Right-Sizing
Planning
Auditing
Optimization
• Analyze usage
patterns
• Load-balance
your IT
infrastructure
• Measure resource
utilization against
availability
• Get the most out
of your
infrastructure
• Predict when you
will run out of
resources
• Forecast future
requirements
• Make information
available for
audits
• Get reports for
regulatory
compliance
Out-of-the-Box Analytics & Historical Reports

A few of the servers
are handling most of
the sessions
Capacity Optimization

Capacity Planning
Memory
bottleneck
preventing
addition of more
Desktops
Identify and resolve bottlenecks and excess capacity
and right-size your environment.

Forecast the Future
Predicted FUTURE
performance based on
the past

Why Virtual Server Monitoring Tools Aren’t
Sufficient for VDI Monitoring?
Virtual Server Monitoring Tools VDI Monitoring Tools
• Monitor only the hypervisor
platform, ESX host and VMs
• Monitor the connection broker,
VDI sessions, user experience,
network, hypervisor, VMs, etc.
• Cannot map users to VMs
• Can identify and map users to
specific VMs
• Outside view monitoring of VMs
• Cannot monitor user activity inside
the VM
• Provides inside view of user
activity in a VM, in addition to
outside view of VM resource usage
• Can only identify VM-level issues
• Can identify VM-level issues and
application-level issues inside a
VM

Key Takeaways
• Monitoring is not a one-off activity
– Needs to happen 24x7x365
• Monitoring is needed for and during every phase of VDI
implementation
Maintenance Optimization
• Using too many monitoring tools makes performance
management more challenging
– Need centralized and correlated visibility of the entire VDI delivery
infrastructure and user experience metrics from a single pane of glass

eG Enterprise: End-to-End VDI Monitoring
100% Web-based
Flexible Deployment
On-Premises SaaS/Cloud
Multi-Tenant
Scalable
Flexible Monitoring
Agentless Agent-based
Flexible Licensing
Server-based User-basedSupports Custom
Branding
Mobile app available for
Android, iOS, Windows Mobile
Access from
any browser (HTTP/S)

Dramatically simplify and
accelerate application
performance management.
Deliver peak performance,
user satisfaction and ROI.
User Satisfaction
IT Productivity
Higher service
uptime
Simplicity
Cost control & ROI
Total VDI
Performance
Management
“
”
Customer Benefits

Thank You!
www.eginnovations.com/freetrial
info@eginnovations.com +1 (866) 526 6700

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