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Alexa SkillAlexa Skill
MaintenanceMaintenance
2 / 40
Ralf Eggert
CEO of Travello GmbH
Alexa Partner Agency
AWS Certified Alexa Skill Builder
Alexa Champion
3 / 40
Seven
Project
Phases
4 / 40
The theory
1. Kickoff
3. Conception
5. Implementation
7. Maintenance
2. Prototyping
4. Design 6. Testing
5 / 40
The reality
1. Kickoff
3. Conception
5. Implementation
7. Maintenance
2. Prototyping
4. Design
6. Testing
6 / 40
Continuous Maintenance
1 3 52 4 6 1 3 52 4 6 1 3 52 4 6
7
7 / 40
How to handleHow to handle
Continuous
Maintenance?
8 / 40
MetricsMetrics
9 / 40
Which metricsWhich metrics
are useful?
10 / 40
Summary
Daily or once a week
Default is last 7 days
Watch the rise or fall
1
11 / 40
Customers
Identify days of
highest (SA) and
lowest (MO) usage
Implement features on
days with lowest usage
2
12 / 40
Sessions
Spot error situations
Check logs for these
situations
Try to avoid these
situations in future
3
13 / 40
Intents
Spot most used and
lesser used intents
Improve most used intents
Remove lesser used intents
(if possible)
4
14 / 40
Interaction Path
Examine carefully!
Is your dialog working out?
Are people losing their way?
5
15 / 40
Retention
How many come back
after one week?
After ten weeks?
Can you spot any progress?
6
16 / 40
Intent
HistoryHistory
17 / 40
How toHow to
start?
18 / 40
No data?
Nothing to do here
Move to next skill
1
19 / 40
Unresolved
Utterances from the
last 30 days
Examine regularly
2
20 / 40
Low confidence
Start with utterances
with low confidence
Solve them on daily basis
3
21 / 40
Medium
confidence
Continue with utterances
with medium confidence
Be careful: they are trickier
Solve them on weekly basis
4
22 / 40
Resolve
utterances
Your interaction model
will be changed
Don't forget to certify
Don't forget to update
your backend if any
5
23 / 40
Bulk mapping
Map utterances in a bulk
Again: your interaction
model will be changed
6
24 / 40
ReviewsReviews
25 / 40
Don't be afraidDon't be afraid
of bad reviews!of bad reviews!
26 / 40
Positive reviews
Very nice!
Hard to use for
improvements.
1
27 / 40
Pure star reviews
Nice but almost useless.
2
28 / 40
Pure negative
reviews
Sad and almost useless.
3
29 / 40
Constructive
bad reviews
Very nice!
Very useful for
improvements!
Don't forget to write back!
4
30 / 40
New
Alexa
featuresfeatures
31 / 40
How to stayHow to stay
up to date?up to date?
32 / 40
Developer blog
Try new Alexa features
New Alexa features can
solve old problems
1
33 / 40
Newsletter
Get the developer
newsletter!
Both in German
and Englisch!
2
34 / 40
Conclusion
35 / 40
Project phases
Maintenance is the
longest project phase!
36 / 40
Metrics
Examine them
regularly and act!
37 / 40
Intent History
Improve your
interaction model
on regular basis!
38 / 40
Reviews
Use the power
of constructive
bad reviews!
39 / 40
New Alexa
features
Stay up to date
40 / 40
Thanks!
ralf@travello.audio
https://www.travello.audio

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