Mais conteúdo relacionado Semelhante a Alexa Skill Maintenance (20) Alexa Skill Maintenance2. 2 / 40
Ralf Eggert
CEO of Travello GmbH
Alexa Partner Agency
AWS Certified Alexa Skill Builder
Alexa Champion
4. 4 / 40
The theory
1. Kickoff
3. Conception
5. Implementation
7. Maintenance
2. Prototyping
4. Design 6. Testing
5. 5 / 40
The reality
1. Kickoff
3. Conception
5. Implementation
7. Maintenance
2. Prototyping
4. Design
6. Testing
7. 7 / 40
How to handleHow to handle
Continuous
Maintenance?
12. 12 / 40
Sessions
Spot error situations
Check logs for these
situations
Try to avoid these
situations in future
3
13. 13 / 40
Intents
Spot most used and
lesser used intents
Improve most used intents
Remove lesser used intents
(if possible)
4
14. 14 / 40
Interaction Path
Examine carefully!
Is your dialog working out?
Are people losing their way?
5
18. 18 / 40
No data?
Nothing to do here
Move to next skill
1
20. 20 / 40
Low confidence
Start with utterances
with low confidence
Solve them on daily basis
3
23. 23 / 40
Bulk mapping
Map utterances in a bulk
Again: your interaction
model will be changed
6
25. 25 / 40
Don't be afraidDon't be afraid
of bad reviews!of bad reviews!
31. 31 / 40
How to stayHow to stay
up to date?up to date?
32. 32 / 40
Developer blog
Try new Alexa features
New Alexa features can
solve old problems
1
37. 37 / 40
Intent History
Improve your
interaction model
on regular basis!