Using SharePoint to Achieve BPI Success

Using SharePoint to Achieve Business Process Improvement (BPI) Success December 29 th , 2010 Ahmed Hafeez and Mark Farrell

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Business Process Improvement (BPI)? “ Effective change is an engineered result”

BPI vs. BPM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Pillars of Business Process Improvement Socialization & Collaboration Managed Change Incentives & Support Measurement & Action Clear Goals & Objectives

SharePoint – Supporting the BPI Pillars Socialization & Collaboration Clear Goals & Objectives Managed Change Incentives & Support Measurement & Action Wikis Team Sites Goals & Plans Resources Measurement Results Visio Modeling

Clear Goals & Objectives Failure to adequately define and socialize specific goals of a BPI initiative ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Socializing Goals Using SharePoint Goals and Impacts are Understood Socialize Goals Audience Targeting Clear & Documented Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Socialization & Collaboration Failure to communicate effectively or completely with all parties involved in the change process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Socialization & Collaboration via SharePoint Involvement is Timely and Effective Communication Planning Consolidate Information Audience Specific Communication Solicit & Gather Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Support & Incentives Failure to adequately support involved parties through the process change (before, during and after) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Support People are Enabled to be Successful Communication Training Peer-Based Support Information Accessibility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Measurement & Action Failure to define success measures and metrics and then track actual performance against goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Measurement Ongoing Improvement Measurement Goals & Strategy Measurement Actual vs. Plan Socialize Actual Change Results Identify Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object]

Our Guiding Principles for BPI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Edgewater Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contact Us ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Using SharePoint to Achieve BPI Success

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Using SharePoint to Achieve BPI Success