This is a condensed deck from the fifth class of my Winter 2016 section of Interpersonal Dynamics (aka Touchy Feely) at the Stanford Graduate School of Business (aka @StanfordBiz).

1. Dynamics
Interpersonal
Ed Batista
Winter 2016
CLASS 5: SOCIAL IDENTITY

2. Social identity
Halvorson (Getting to “Us”)
Positive impact in the workplace
Sense of group identity
= Higher morale & productivity

3. Social identity
Henri Tajfel & John Turner
Group memberships shape individual identity
Stems from a basic cognitive process
= Tendency to group things together

4. Social identity
But we exaggerate…
1. Differences between groups
2. Similarities within groups
= Inevitable stereotypes

5. Social identity
Continuum of social behavior
Intergroup Interpersonal

6. Intergroup
Photo by U.S. Army [link]

7. Intergroup
Photo by Neon Tommy [link]

8. Interpersonal
Photo by Tania Cataldo [link]

9. It’s usually both
Photo by Anne Worner [link]

10. Social identity
Photo by Daniel Hartwig [link]

11. Stereotype threat
Photo by Renato Ganoza

12. Microaggressions
Photo by Igor Spasic [link]

13. Microaggressions
Need not be “aggressive”
Stereotype threat (or identity threat)

14. Discuss with your
Why these topics in this course?
partner

15. Emotion
(Management ≠ suppression)
3 aspects…
management

16. Emotion
1. Self-management
Recognize likely triggers &
learn to self-soothe when flooded
management

17. Emotion
1. Self-management
2. Managing others’ emotions
Step into difficult conversations
without triggering a threat response
management

18. Emotion
1. Self-management
2. Managing others’ emotions
3. Managing a group’s emotions
Sense & influence group-level
emotions (which are contagious)
management

19. Social identity
Typically generates strong emotions…why?
Many social IDs have status implications
All social IDs involve relatedness

20. Social identity
Difficult conversations usually involve…
Relative status differences
Increased social distance
Likely to trigger a threat response

21. Threat response
Intended to yield 1 of 3 outcomes…
Fight (Overpower the stimulus)
Flight (Escape from it)
Freeze (Hope it goes away)
Rarely helpful in a difficult conversation

22. A vicious cycle
We rarely discuss social IDs across differences
We fail to develop the necessary skills
When compelled, we’re unprepared
The conversation goes badly
We avoid the topic
Repeat

23. Consciousness
Competence
1
2 3
4

24. 1
2 3
4
Consciousness
Competence
We’re unskilled.
We need guidance.
We’re self-conscious.
We need practice.

25. Dynamics
Interpersonal
For more:
www.edbatista.com/interpersonal-dynamics.html