This is a condensed slide deck from the first class in my section of Interpersonal Dynamics (aka Touchy Feely) at the Stanford Graduate School of Business in Winter Quarter 2017.

1. Dynamics
Interpersonal
Ed Batista
Winter 2017
CLASS 1: BEGINNINGS

2. Foundational concepts
Introduce our staff
4 exercises in pairs
Small group discussion
Final comments
Here until 5:50pm
Today’s agenda
Photo by Theresa Thompson [link]

3. Who am I?
Executive coach, GSB Lecturer & alumnus
Contributor @HarvardBiz
The Art of Self-Coaching
www.edbatista.com

4. Why this course
matters to me…
Impact on my career, marriage & life
Ultimately led me to coaching
20+ groups, 250+ students

5. Photo by U.S. Army [link]
I will…
Give you my best
Welcome input
End on time
What else would be helpful for you?
Working
agreements

6. Working
agreements
I ask you to…

7. Photo by Luz Adriana Villa [link]
Working
agreements
I ask you to…
Start on time

8. Working
I ask you to…
Challenge yourself
agreements
Photo by Daniel Oines [link]

9. Working
I ask you to…
Minimize
distractions
agreements
Photo by Robert S. Donovan [link]

10. Working
I ask you to…
Respect
confidentiality
agreements
Photo by Vox Efx [link]

11. Working
I ask you to…
Start on time
Challenge yourself
Minimize distractions
Respect confidentiality
Can we all commit to this?
agreements

12. Some basic
Photo by O C Always [link]
concepts

13. Learning & stress
Yerkes-Dodson Law (Harvard psychologists, 1908)
Arousal improves performance up to a point
Modest stress = More effective learning
Too much stress = No learning

14. Learning & stress
Stress
Learning

15. Learning & stress
Hans Selye, Université de Montréal
Eustress & distress

16. Learning & stress
Stress
Learning
Eustress Distress

17. Learning & stress
Stress
Learning
Eustress Distress
Essential to push yourself…

18. Learning & stress
Stress
Learning
Eustress Distress
…but not past the tipping point

19. Learning & stress
Stress
Learning
Eustress Distress
Only you know where it is

20. Learning & stress
Stress
Learning
Eustress Distress
THIS is the goal

21. Learning & stress
Stress
Learning
Eustress Distress
NOT this

22. Feedback is…
Stressful
Confusing
Unwelcome

23. An actual gift
No stress
No confusion
Always welcome

24. If it’s not a gift
It’s data…
…on your response to their behavior
…& on their response to your behavior
what is it?

25. If it’s not a gift
It may be directive
Stop…
Start…
Do more…
Do less…
what is it?

26. If it’s not a gift
But it’s not…
…a commandment
…nor do we have a duty to obey
what is it?

27. It’s not like this…

28. It’s like this
Photo by Unknown. Concept by Kevin Martin.

29. A model can help

30. When you do [X], I feel [Y].
The simplest
feedback model

31. When you do [X], I feel [Y].

32. Emotions are
attention magnets
Photo by Garrett Mace [link]

33. Emotions are
attention magnets
Disclosing feelings can be uncomfortable
But we’re wired to respond to emotion
And vulnerability can create intimacy
Comfort with discomfort

34. Introductions
Photo by Gideon Tsang [link]

35. Our Facilitators
They’re NOT…
In charge of the T-group
Any more (or less) responsible for outcomes

36. Our Facilitators
They ARE…
In a dual role (also members)
In a differentiated role (not always members)

37. Our Facilitators
Don Hejna
Lela Djakovic
Mark Voorsanger
Rich Kass
Sue Neville
Tuquynh Tran

38. And a guest
Brian Lowery

39. Reading Coaches
GSB-trained Facilitators
Comment on portions of written work
Purpose is to support your learning in T-group

40. Reading Coaches
Stephanie Stevens
GSB Facilitator
Digital Media
Group 1 (Half)
(Don & Lela)

41. Reading Coaches
Sunny Sabbini
GSB Facilitator
Therapist/Mediator
Group 1 (Half)
(Don & Lela)

42. Reading Coaches
Norman Tran
GSB Facilitator
Product Design
Group 2
(Rich & Tuquynh)

43. Reading Coaches
Jamila Rufaro
Senior Facilitator
Stanford PhD
Group 3
(Mark & Sue)

44. Reading Coaches
You’ll hear from them next week
Your Coach is here to support you
I strongly encourage you to engage them

45. Competencies
& challenges
Photo by Anne Worner [link]

46. Competencies
Interpersonal Dynamics Reader
Interpersonal & group competencies
Challenges in interpersonal learning
& challenges

47. Competencies
We’re all asking ourselves…
What skills do I bring?
What skills do I lack?
Reflect
& challenges

48. Share with
One skill I’m bringing
One skill I’m lacking
your partner

49. Safety, trust,
Photo by Carly Lesser & Art Drauglis [link]
intimacy

50. CONTEXTLearning,
Awareness,
& Behavioral
Change
Experimentation,
Risk-Taking,
& Vulnerability
Safety, Trust, Intimacy
Initial Conditions

51. Safety, trust,
What characterizes a group with these qualities?
What behaviors contribute to them?
What behaviors detract from them?
intimacy

52. Safety, trust,
Reframe the questions…
How do I personally contribute to these qualities?
How do I personally detract from them?
Reflect
intimacy

53. Share with
How I tend to create safety, trust & intimacy
How I tend to diminish safety, trust & intimacy
your partner

54. Safety & stress
Stress
Learning
Eustress Distress
Safety is a necessary condition…

55. Safety & stress
Stress
Learning
Eustress Distress
…not a final destination

56. Social identity
Photo by Anne Worner [link]

57. Social identity
A core theme in this course
Referenced most weeks & the focus of Week 5

58. Social identity
Halvorson (Getting to “Us”)
Positive impact in the workplace
Sense of group identity
= Higher morale & productivity

59. Social identity
Henri Tajfel & John Turner
Group memberships shape individual identity
Stems from a basic cognitive process
= Tendency to group things together

60. Social identity
But we exaggerate…
1. Differences between groups
2. Similarities within groups
= Inevitable stereotypes

61. Social identity
Continuum of social behavior
Intergroup Interpersonal

62. Intergroup
Photo by U.S. Army [link]

63. Intergroup
Photo by Neon Tommy [link]

64. Interpersonal
Photo by Tania Cataldo [link]

65. It’s usually both
Photo by Anne Worner [link]

66. Note….
Social identity transcends gender, ethnicity, etc.
Categorical relevance is highly subjective

67. On the cover…
Write down the visible
social identities
that matter to you
Getting to know
you (better)

68. Inside…
Write down
the invisible
ones
Getting to know
you (better)

69. What social identities matter most to me?
How might they impact me here?
Share with
your partner

70. Final comments
Photo by Sarah Joy [link]

71. Myths & legends
Photo by Terence Faircloth [link]

72. Logistics
Photo by Glyn Lowe [link]

73. Add/drop
Fri Jan 13, 11:59pm
Why might you consider dropping?
deadline

74. Photo by dcjohn [link]
Attendance

75. Attendance
Every class and T-group session is mandatory
Unexcused absences drop grade 1 full level
No allowances for interviews, recruiting,
other classes, weddings, family events or…

76. February 14
Photo by Floris Oosterveld [link]

77. February 14
Details in the Course Manual
Plan to hold T-groups as scheduled
May start at 6pm if all 14 members agree
May move to Wed or Thurs if all 14 members
agree on a 3-hour block before 10:30pm
Why such a strict policy?

78. February 14

79. February 14
My responsibility as faculty
Create optimal learning conditions
Protect rights of those not going to Vegas
Remaining in this section is a commitment
to abide by the terms of the Course Manual

80. Canvas

81. Canvas
Everything is online
Course Manual (Required for today)
Syllabus (Replicated in weekly modules)
Modules (Readings, class notes & assignments)
Assignments (Left menu & bottom of home page)
Problems? pmattish@stanford.edu

82. Weekly reading
0
10
20
30
40
50
60
70
80
1 2 3 4 5 6 7 8 9 10

83. Assignments
Photo by Anonymous Collective [link]

84. Assignments
Two weekly assignments*
Pre-Class: Due Mondays @ Noon
Post-Group: Due Thursdays @ Noon
Always check the Readings & Class Notes page

85. Next steps
See Week 2 Readings & Class Notes on Canvas
Week 2 Pre-Class Assignment due Mon @ Noon
Week 2 Tues Jan 12, 3pm here
First T-group 7-10pm

86. Dynamics
Interpersonal
For more:
www.edbatista.com/interpersonal-dynamics.html