Employee Engagement Wifi Model

Employee Engagement to achieve "better business performance through staff satisfaction

Section 1 What is Employee Engagement

Definition ,[object Object],[object Object]

Three aspects ,[object Object],[object Object],[object Object],[object Object],Thinking Feeling Doing

Customer service ,[object Object],[object Object],[object Object]

Customer service ,[object Object],[object Object],[object Object],[object Object],[object Object]

Customer service WHAT HOW Good Product And service Personal Interaction with People Bad Good 2 nd Chance Cynics Apostle Indifference

Work 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object]

End Product of Engagement ,[object Object],[object Object],[object Object],[object Object]

Engagement Levels Positive Attitude Inaction Action Negative Attitude Cynics Victims Stars Yes Men

Engagement Levels Positive Attitude Inaction Action Negative Attitude Cynics Overtly confidence In the right rebelious Victims Avoiding confrontation Avoiding risk Retreating into safety Stars Open to possibilities Be optimistic Adapt to change Yes Men Avoid taking risks Keeping a low profile Reluctant to change

Engagement Levels Positive Attitude Inaction Action Negative Attitude Cynics It won’t It can’t Victims I won’t I can’t Stars I will I can Yes Men I would I could

Service-Profit Chain ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Internal service quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Employee Satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tangible Results ,[object Object],[object Object],[object Object]

Gallup ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Walt Disney world management ,[object Object],[object Object],[object Object],[object Object],[object Object]

Research of EE (ROI) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Questions ,[object Object],[object Object],[object Object],[object Object]

Gaining Buy in ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Starting Point ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Employee Engagement Survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Points ,[object Object],[object Object],[object Object],[object Object]

Section 3 Key Drivers of Engagement

Identify Key Drivers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Feeding back results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summarize the Findings Threats Opportunities Weaknesses Strengths

Importance and Impact 10 10 1 Importance Impact Hidden Opportunities Margins Engagement Drivers Givens

Questions ,[object Object],[object Object]

Section 4 Developing an EE Strategy

Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

WIFI Model ,[object Object],[object Object],[object Object],[object Object]

The Impact of WIFI ,[object Object],[object Object],[object Object],[object Object]

Transformational Changes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Work Breakdown Structure ,[object Object],[object Object],[object Object],[object Object],[object Object]

Four Stages of Planning ,[object Object],[object Object],[object Object],[object Object]

Project Management ,[object Object],[object Object],[object Object],[object Object],[object Object]

Well Being 1 st of the Key Driver

Well Being ,[object Object],[object Object]

Indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Developing a Vision of the Future ,[object Object],[object Object],[object Object]

Indicators ,[object Object],[object Object],[object Object],[object Object],[object Object]

Management ,[object Object],[object Object],[object Object],[object Object]

Fairness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Three Levels of Involvement ,[object Object],[object Object],[object Object]

Activities ,[object Object],[object Object],[object Object],[object Object],[object Object]

With Other Teams ,[object Object]

Involvement with Senior Manager ,[object Object],[object Object]

HR Department ,[object Object],[object Object],[object Object],[object Object],[object Object]

Leaders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Leadership Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Leadership Dev ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Leadership Dev SQ ,[object Object],[object Object],[object Object],[object Object],[object Object]

Line Manager ,[object Object],[object Object],[object Object],[object Object],[object Object]

Environment Created High High Low Support Challenges Stressful Apathy Motivating Cosy

Environment Creation ,[object Object]

30 questions of support & challenge ,[object Object]

12 Questions from Gallup ,[object Object],[object Object],[object Object],[object Object],[object Object]

12 Questions from Gallup ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

New Leadership Culture Paradigm Shift

Leadership Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Suggestions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Employee Engagement Wifi Model

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Employee Engagement Wifi Model