EarlyBridge

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Christiaan Pothoven is a partner in EarlyBridge, specialist in customer experience and one-to-one customer contact. Christiaan specializes in advising clients in multi-channel management and in developing customer-centric processes through Customer Journey Mapping initiatives. He combines creative thinking with practical implementations. After a career in sales, distribution and customer experience & innovation at ABN AMRO, Christiaan joined EarlyBridge in 2007 as a partner, leading the multi-channel client activities. He advises clients like Philips, the Dutch National Railway, Ziggo and Makro on the effective use of channels in multi-channel customer journey’s. Alongside his role a...

customer experience management customer journey mapping customer experience customer relationship management customer journey branding brand management crm training leiderscha[p leadership boostcamp workshop training reinforcement contact centers brand activation

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EarlyBridge

Apresentações

EarlyBridge Introductie

Ziggo case Crm In 1 Day

EarlyBridge introduction

Documentos

Customer Journey Mapping

EarlyBridge case from product centric to customer centric eb

EarlyBridge case the effect of a wow customer experience eb

EarlyBridge product info training reinforcement leaflet en

EarlyBridge product info boostcamp 21 23 maart 2016

EarlyBridge case abn amro more intelligent customer contact

EarlyBridge case abn amro the power of a branded experience

EarlyBridge case abn amro the red carpet customer

EarlyBridge case afklmp experiencing the customer journey in an animation

EarlyBridge case afklmp customer centric cargo

EarlyBridge case ggn customer journey mapping

EarlyBridge case kpn hi activating the brand in one to-one contact

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