Developing Chatbots with API.ai/Dialog flow

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Artificial Intelligence Deep Learning Data Science Machine LearningIoT
Building Chatbots with
api.ai/Dialogflow

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Artificial Intelligence Deep Learning Data Science Machine LearningIoT

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Name:
Company:
Experience :
Expectations:
Introduction about Developers

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Program Agenda
1
2
Why Chatbots?
Understanding the Terminology of Chatbots

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Program Agenda
1 Why Chatbots?
Understanding the Terminology of Chatbots3

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We are now witnessing a new shift in
computing the move from a mobile –first to
an AI-first world
-Sundar Pichai, CEO Google

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BOTS will start replacing mobile apps. No
more looking for an app, downloading an
app, updating an app or managing an app
Gartner 2017 report
The next killer app's will be BOTS - Backed by intelligence

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Technologies in Communication
email?
website?
phone?
my app?
spam…
meh…
which?
bye-
bye
Then Now
Hey Dude
What up?
@lounge
+121

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Messaging Has Surpassed Social
4.1 Billion users in the world are
on instant messaging apps
6 of Top 10 most used apps
globally are messaging apps
4500
4000
3500
3000
2500
2000
1500
1000
500
0
20162013 2014 2015
Sources: BI Intelligence, Jan. 2016 and Statista, April 2016
Big 4 Instant Messaging Apps
Big 4 Social Networks

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Customer Experience with Call Center Services
You dial in.
You hear music.
You are in Queue, we will get back to you soon
You are asked to make a numeric choice.
Again you are asked to select a numeric choice
You make one more choice.
Currently we are retrieving your information
You learn that all agents are busy.
You are asked to "hold the line".
You hear music.
Frustrated Customer ends the call with out solution
Any idea of how
This experience
can be improved?

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Types of BOTS
Static Dynamic

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How Chatbot Works?
Please provide balance in my Savings account?
1
Incoming
chat
2
What does the
input mean?
3
Take note of any
special information
4
Executes
response

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Program Agenda
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1
2
3
2
Why Chatbots?
Understanding the Terminology of Chatbots

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•Intents
•Entities
•Training
•Integrations
•Fulfillment
Understanding the Terminology of Chatbots
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•Intents
•Entities
•Training
•Integrations
•Fulfillment
Understanding the Terminology of Chatbots
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•Intents
•Entities
•Training
•Integrations
•Fulfillment
Understanding the Terminology of Chatbots
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•Intents
•Entities
•Training
•Integrations
•Fulfillment
Understanding the Terminology of Chatbots
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Intent
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Based on customer input
What does the user says /want?
What action should be taken ?
Get Balance
Transfer Funds
Last Transactions
“How much money do I have in my saving account?”

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Intent
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Get Balance
Transfer Funds
Last Transactions
“How much money do I have in my saving account?”
Based on customer input
What does the user says /want?
What action should be taken ?

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Intent
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Get Balance
Transfer Funds
Last Transactions
How much did I spent in the Mc Donald today?
Based on customer input
What does the user says /want?
What action should be taken ?

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Intent
21
Get Balance
Transfer Funds
Last Transactions
How much did I spent in the Mc Donald today?
Based on customer input
What does the user says /want?
What action should be taken ?

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Intent
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Get Balance
Transfer Funds
Last Transactions
Pay $100 to my wife saving account
Based on customer input
What does the user says /want?
What action should be taken ?

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Intent
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Get Balance
Transfer Funds
Last Transactions
Pay $100 to my wife Credit Card account
Based on customer input
What does the user says /want?
What action should be taken ?

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•Intents
•Entities
•Training
•Integrations
•Fulfillment
Understanding the Terminology of Chatbots
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Entity
Variable/parameter for intent
Important word in an input
Adds relevance to intent
Get Balance
Entity: AccountType
“How much money do I have in my checking account?”
Checking
Savings
Credit Card
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Possibly maps to domain object

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Entity
Variable/parameter for intent
Important word in an input
Adds relevance to intent
Get Balance
Entity: AccountType
“How much money do I have in my checking account?”
Checking
Savings
Credit Card
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Possibly maps to domain object

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•Intents
•Entities
•Training
•Integrations
•Fulfillment
Understanding the Terminology of Chatbots
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Training
• Train the CHATBOT for user queries
• SME experts make your BOT to address all the customer queries

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•Intents
•Entities
•Training
•Integrations
•Fulfillment
Understanding the Terminology of Chatbots
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CHATBOTS ECOSYSTEM

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Integrations
• Build once and deploy to multiple platforms using our one-click integrations.
• There are several social networking applications which supports for creating ChatBots
Google Assistant Facebook Messenger Slack Skype Telegram

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•Intents
•Entities
•Training
•Integrations
•Fulfillment
Understanding the Terminology of Chatbots
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Fulfillment
• In order to serve the actual
information the user is
requesting, you'll need to
setup fulfillment.
• Fulfillment is a method or a
process which takes the user
queries and replies the user
appropriate response.

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Demo

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What do you need to Start Chatbot
• Gmail id
• Facebook id (FB Chatbot)
• Skype (Microsoft ID)
• Twitter ID
• Telegram ID

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DialogFlow

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CHATBOT Mobile App
Installation No Installation Need to Install, consumes memory
on the phone
Usability Doesn’t need training Needs training on how to use
Multi User Yes No
Security Inbuilt in the app (FB, Skype,
Telegram)
Need to build Security Framework
Management One Version on Server Multiple versions depending on OS
version
Platform Platform Independent (iOS,
Android, Windows,..)
Platform Dependent, one package
for each type
NLP (Natural Language Processing) Yes NO
Machine Learning Yes NO
How to connect Desktop, Laptops, Mobile, Tablets Mobile, Tablets
Integration with Other Social
Network Apps
Yes (Skype, FB, Telegram) No
Mobile Apps vs CHATBOTS

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We are providing demo videos
• GHMC Bin pickup
https://drive.google.com/open?id=0B-EwGVxe_1GuLTZELXVxWG1DSFk
• Android Mobile App
• https://drive.google.com/open?id=0B-EwGVxe_1GuYWhfZTk0RTNOMkk
• Chatbot Face Book Messenger
• https://drive.google.com/open?id=0B-EwGVxe_1GuSDdtNVhoMWZBN0k
• Chatbot on Telegram messaging app
• https://drive.google.com/open?id=0B-EwGVxe_1GuZkdMRmdXUW1Ga3c
• Chatbot on Skype
• https://drive.google.com/open?id=0B-EwGVxe_1GuNmN2LVc3TXNqLWc

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For any questions please write us to vijay.reddy@Sangam.ai
Subscribe to our YouTube Channel http://youtube.com/sangamai