e-Court in CERC Transforming the Judicial Process - Shubha Sarma, Secretary, Central Electricity Regulatory Commission

1. e-Court in CERCe-Court in CERC
Transforming the Judicial Process….Transforming the Judicial Process….
1919thth
February 2016February 2016
secy@cercind.gov.insecy@cercind.gov.in
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2. Background of CERCBackground of CERC
 Quasi judicial body, created by a statute of
the Parliament.
 Commission has the powers of a civil court
 Tariff determination, petitions are filed
before it.
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3. Current ScenarioCurrent Scenario
 Tariff petitions are voluminous, bulky and
numerous.
 Judicial process is thorough, but time-
consuming.
 Multi-stage process
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4. CERC
StagesStages
Petitioner
(Generators,
Transmission
companies etc)
Respondents
(Distribution
companies etc)
ARGUMENTS
ORDERS
Review
Proceedings
(before CERC)
Appeal in
Appellate
Tribunal
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5. Objectives of Court CaseObjectives of Court Case
Management AutomationManagement Automation
System (CCMAS)System (CCMAS)
The 3 ‘E’s
Efficiency
Economy
Equity
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6. CCMAS ModulesCCMAS Modules
 e-Filinge-Filing
 e-Pleadinge-Pleading
 e-Hearinge-Hearing
 Case Information SystemCase Information System
 e-Librarye-Library
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7. e-Filing CMIS
e-Hearing
Petition
Status
Data
store
Data
Store
PROCESS FLOW
External Process Internal Process at CERC CERC Web-siteCentral Electricity Regulatory
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8. Innovative FeaturesInnovative Features
 Online filing of petitions/ rejoinders/Online filing of petitions/ rejoinders/
submissions/ documents/ clarificationssubmissions/ documents/ clarifications
 e-Notings by Commissione-Notings by Commission
 Sending communication regardingSending communication regarding
notices, ROP, Orders etc to the partiesnotices, ROP, Orders etc to the parties
through email and smsthrough email and sms
 Real time status of a petition visible onlineReal time status of a petition visible online
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9. BenefitsBenefits
 For the parties involved:For the parties involved:
 EfficiencyEfficiency
 EconomyEconomy
 Transparency & Access to informationTransparency & Access to information
 For CERCFor CERC
 Strengthened MISStrengthened MIS
 Improved decision makingImproved decision making
 Easy Data storage & retrievalEasy Data storage & retrieval
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10. ‘‘ABC’ for SuccessABC’ for Success
 A - ask or demand by clientA - ask or demand by client
 B -B -Business process re-engineering
 C – Create necessary infrastructure, both
physical and human
 D- Discuss with users. Continuous
feedback, customization and change as per
user needs
 E- Empower users through capacity
building
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11. ChallengesChallenges
Challenges Solutions
No A or demand from
clients
Creation of demand from CERC
side and then the clients joined
Lack of infrastructure Created step by step.
E-court cell with dedicated team
Over 2 lakh pages in about 1000
petitions digitized and uploaded in
open source Document
Management System
Creation of Human capital
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12. ChallengesChallenges
Challenges Solutions
Building capacity of Users Repeated interaction and
feedback sessions
Online tutorials
Help line set up
Demonstrations
Complicated system BPR, Standardization of
processes
Handling Change In-house team as Change
Managers
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13. Universal & ScalableUniversal & Scalable
 Technically robust:Technically robust:
 Capacity to integrate with other SystemsCapacity to integrate with other Systems
 GUI InterfaceGUI Interface
 Electronic DatabaseElectronic Database
 Less resource intensiveLess resource intensive
 Requests received from similarlyRequests received from similarly
functioning organisationsfunctioning organisations
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14. Nothing is moreNothing is more
powerful than an ideapowerful than an idea
whose time has comewhose time has come
Victor HugoVictor Hugo
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24. Step 3 : Click on Type of Petition you want to see
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25. Step 6 : Click on View in Browser to Open the file or download to copy in your Desktop
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27. A Typical e-hearing Semantic Diagram
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