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Caller ID to Caller Context eComm Amsterdam 30 th  October 2009 Lee Sankey Managing Director Voxygen.co.uk
Multiple channels and ways to communicate with each other and companies Voice remains a vital part of the mix We increasingly use Voice in interactions with companies when another channel fails.
Caller ID hasn’t evolved to deal with these drivers ,[object Object],[object Object],[object Object],[object Object]
One opportunity: to make voice interactions more intelligent and to create better experiences by improving context ,[object Object],[object Object],[object Object]
By expanding the data set Next Generation Caller ID provides the context of how, what and why. Not just “who” ,[object Object],[object Object],[object Object],[object Object],[object Object]
How it works?  Associates data with a unique phone number. Phone number is used as the web session id. (sorry we’ve patented this one ) But a voice industry search for other possibilities and applications will reveal opportunities for new services business models and better user experiences.
Lee Sankey Managing Director Voxygen.co.uk
 

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Lee Sankey's Presentation at Emerging Communication Conference & Awards 2009 Europe

  • 1.  
  • 2. Caller ID to Caller Context eComm Amsterdam 30 th October 2009 Lee Sankey Managing Director Voxygen.co.uk
  • 3. Multiple channels and ways to communicate with each other and companies Voice remains a vital part of the mix We increasingly use Voice in interactions with companies when another channel fails.
  • 4.
  • 5.
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  • 7. How it works? Associates data with a unique phone number. Phone number is used as the web session id. (sorry we’ve patented this one ) But a voice industry search for other possibilities and applications will reveal opportunities for new services business models and better user experiences.
  • 8. Lee Sankey Managing Director Voxygen.co.uk
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