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There are about several blogs I make
   a point to read regularly. Here are
 some of my favorite posts from 2012.




        denise lee yohn   december, 2012
                                           1
Becky Lang, writing on the Zeus Jones Blog
http://www.zeusjones.com/blog/2012/politeness-theory-and-the-millennial-style-of-customer-service




                                         denise lee yohn     december, 2012
                                                                                                    2
Steve McKee, writing in Bloomberg Businessweek
http://www.businessweek.com/articles/2012-05-10/integrated-marketing-if-you-knew-it-youd-do-it




                                       denise lee yohn    december, 2012
                                                                                                 3
Maz Iqbal, writing on The Customer Blog
http://thecustomerblog.co.uk/2012/10/20/what-does-it-take-to-be-a-leader-and-for-leadership-to-show-up-part-iii/




                                                denise lee yohn       december, 2012
                                                                                                                   4
Noah Brier
http://www.noahbrier.com/archives/2012/05/the-safety-of-brands/




                           denise lee yohn   december, 2012
                                                                           5
Tom Fishburne
http://tomfishburne.com/2012/09/location-marketing.html




              denise lee yohn   december, 2012
                                                          6
Jason Fried, writing on Signal + Noise
http://37signals.com/svn/posts/3318-pruning-making-room-for-something-new




                           denise lee yohn   december, 2012
                                                                            7
Shawn Parr, writing on the Bulldog Drummond Blog
                http://bulldogdrummond.com/blog/1691




               denise lee yohn   december, 2012
                                                       8
Rosabeth Moss Kanter writing on HBR Blog Network
http://blogs.hbr.org/kanter/2012/09/ten-reasons-people-resist-chang.html




                              denise lee yohn   december, 2012
                                                                           9
Annette Franz Gleneicki, writing on CX Journey
 http://cxjourney.blogspot.com/2012_07_01_archive.html




             denise lee yohn   december, 2012
                                                         10
Steve Portigal, writing on All This Chittah Chattah
http://www.portigal.com/blog/act-now-pay-later-here-come-the-offsets




                           denise lee yohn   december, 2012
                                                                       11
John Moore, writing on Brand Autopsy
http://www.brandautopsy.com/2012/07/operational




        denise lee yohn   december, 2012
                                                  12
Peter Romeo, writing on Restaurant Reality Check
http://restaurantnewsandviews.blogspot.com/2012/02/concept-restaurants-of-future.html




                               denise lee yohn    december, 2012
                                                                                        13
Les McKeown, writing on The Synergist at Inc.com
http://links.visibli.com/f65fc8278f2fda32/?web=4bc1dc&dst=http%3A//bit.ly/RgkQ6o




                                 denise lee yohn   december, 2012
                                                                                   14
Tom Asacker, writing on A Clear Eye
http://www.acleareye.com/sandbox_wisdom/2012/11/if-you-want-people-to-think-
 youre-funny-dont-tell-them-youre-funny-tell-them-a-joke-youve-probably-hear.html




                                 denise lee yohn   december, 2012
                                                                                    15
C. B. Whittemore, writing on Simple Marketing Now
http://simplemarketingnow.com/content-talks-business-blog/bid/128151/Remarkable-
                                Customer-Experience-Pike-Place-Fish-Market-Style




                                  denise lee yohn   december, 2012
                                                                                   16
Tony Schwartz, writing on HBR Blog Network
http://blogs.hbr.org/schwartz/2012/06/the-art-of-letting-go.html




                    denise lee yohn   december, 2012
                                                                   17
Roger Dooley, writing on Brainy Science at Forbes.com
http://www.forbes.com/sites/rogerdooley/2012/10/04/market-research/




                           denise lee yohn   december, 2012
                                                                      18
http://deniseleeyohn.com




    denise lee yohn   december, 2012
                                       19

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Blogposts Worth Reading (12.12 Edition) by Denise Lee Yohn

  • 1. There are about several blogs I make a point to read regularly. Here are some of my favorite posts from 2012. denise lee yohn december, 2012 1
  • 2. Becky Lang, writing on the Zeus Jones Blog http://www.zeusjones.com/blog/2012/politeness-theory-and-the-millennial-style-of-customer-service denise lee yohn december, 2012 2
  • 3. Steve McKee, writing in Bloomberg Businessweek http://www.businessweek.com/articles/2012-05-10/integrated-marketing-if-you-knew-it-youd-do-it denise lee yohn december, 2012 3
  • 4. Maz Iqbal, writing on The Customer Blog http://thecustomerblog.co.uk/2012/10/20/what-does-it-take-to-be-a-leader-and-for-leadership-to-show-up-part-iii/ denise lee yohn december, 2012 4
  • 7. Jason Fried, writing on Signal + Noise http://37signals.com/svn/posts/3318-pruning-making-room-for-something-new denise lee yohn december, 2012 7
  • 8. Shawn Parr, writing on the Bulldog Drummond Blog http://bulldogdrummond.com/blog/1691 denise lee yohn december, 2012 8
  • 9. Rosabeth Moss Kanter writing on HBR Blog Network http://blogs.hbr.org/kanter/2012/09/ten-reasons-people-resist-chang.html denise lee yohn december, 2012 9
  • 10. Annette Franz Gleneicki, writing on CX Journey http://cxjourney.blogspot.com/2012_07_01_archive.html denise lee yohn december, 2012 10
  • 11. Steve Portigal, writing on All This Chittah Chattah http://www.portigal.com/blog/act-now-pay-later-here-come-the-offsets denise lee yohn december, 2012 11
  • 12. John Moore, writing on Brand Autopsy http://www.brandautopsy.com/2012/07/operational denise lee yohn december, 2012 12
  • 13. Peter Romeo, writing on Restaurant Reality Check http://restaurantnewsandviews.blogspot.com/2012/02/concept-restaurants-of-future.html denise lee yohn december, 2012 13
  • 14. Les McKeown, writing on The Synergist at Inc.com http://links.visibli.com/f65fc8278f2fda32/?web=4bc1dc&dst=http%3A//bit.ly/RgkQ6o denise lee yohn december, 2012 14
  • 15. Tom Asacker, writing on A Clear Eye http://www.acleareye.com/sandbox_wisdom/2012/11/if-you-want-people-to-think- youre-funny-dont-tell-them-youre-funny-tell-them-a-joke-youve-probably-hear.html denise lee yohn december, 2012 15
  • 16. C. B. Whittemore, writing on Simple Marketing Now http://simplemarketingnow.com/content-talks-business-blog/bid/128151/Remarkable- Customer-Experience-Pike-Place-Fish-Market-Style denise lee yohn december, 2012 16
  • 17. Tony Schwartz, writing on HBR Blog Network http://blogs.hbr.org/schwartz/2012/06/the-art-of-letting-go.html denise lee yohn december, 2012 17
  • 18. Roger Dooley, writing on Brainy Science at Forbes.com http://www.forbes.com/sites/rogerdooley/2012/10/04/market-research/ denise lee yohn december, 2012 18
  • 19. http://deniseleeyohn.com denise lee yohn december, 2012 19