Digital is not just transforming B2C business models. The patterns of disruption are equally valid for B2B environments and industrial markets.

1. T R E N D S O F
D i g i t a l
Transformation
@jcaudron

2. Hi, I’m Jo Caudron
Active in digital since 1993
Internet entrepreneur involved
in 20+ start-ups.
Founding Partner of
Duval Union Consulting
@jcaudron
jo@duvalunion.com
We are business
consultants for a digital
world.
Our mission is to help
organization transform.
@jcaudron

3. Sold in +50
countries!
BUY NOW! www.digitaltransformationbook.com

4. Expect a smack in the face…
Digital Disruption is real

5. 1995+
Music
Photography
Video Rental
…
2005+
Print Media
TV
Travel
HR
…
2015+
Retail
Banking/Insurance
Healthcare
Automotive
Education
Telco
Food/FMCG/CPG
Industry
2025
All Safe
havens will be
subject to
digital
disruption
…
WAVES OF Disruption

6. Digital Disruption is a story of…
%

7. This is NOT our story
YOU THEM
We are COMPLIANT!
We are a TRUSTED partner!
We have DECADES of experience!
We are on SOCIAL MEDIA!

8. YOU
We are COMPLIANT!
We are a TRUSTED partner!
We have DECADES of experience!
We are on SOCIAL MEDIA!
THEM
This IS our story
But your
app sucks
I want
experience
Uhh..ok
Hey this
solves my
problem!
I don’t want
to wait a
week
NEW

9. YOU THEM
The Tipping Point

10. CUSTOMER RELATION
ORGANISATION
PRODUCT BUSINESS MODEL
Foundation
Innovation
Digital
Transformation?

11. CUSTOMER RELATION
ORGANISATION
PRODUCT BUSINESS MODEL
Foundation
Innovation
DIGITIZATION
Digital
Transformation?

12. CUSTOMER RELATION
ORGANISATION
PRODUCT BUSINESS MODEL
Foundation
Innovation
TRANSFORMATION
New product - old business model
Old product - new business model
New product - new business model
Digital
Transformation?

13. THE IMPACT OF
D I G I T A L
@jcaudron

14. ACCESS OVER
OWNERSHIP

15. ACCESS OVER
OWNERSHIP

16. PRODUCTION

17. PRODUCTION
FACTORY 4.0

18. ROBOTICS

19. VIRTUAL WORLDS

20. RETHINKING
THE BASICS

21. RETHINKING
THE BASICS

22. RETHINKING
THE BASICS

23. FROM PRODUCTS
TO SERVICES

24. REMOTE DIAGNOSTICS
FROM PRODUCTS
TO SERVICES

25. REINVENTING
BUSINESS
MODELS

26. REINVENTING
BUSINESS
MODELS

27. NEW WAY OF
WORKING

28. NEW WAY OF
WORKING

29. AUGMENTED &
ARTIFICIAL
INTELLIGENCE

30. Don’t worry,
we’ve got a PLAN
@jcaudron

31. YOU NEED TO
Scan YOUR
ENVIRONMENT
@jcaudron

32. DETERMINE
THE IMPACT
@jcaudron

33. CREATE A
North Star
VISION
@jcaudron

34. DEFINE A
Transformation
STRATEGY
@jcaudron

35. DEFINE A
Transformation
STRATEGY
@jcaudron
BUILD A
ROAD MAP
@jcaudron

36. BUILD a new
ORGANIZATION

37. From an outdated
MOTHERSHIP

38. From an outdated
Mothership
TO A modern
F L E E T

39. D I G I TA L
Leadership
@jcaudron

40. BUSINESSES PEOPLE SOCIETY
INSIGHT 1: DIGITAL CHANGES…

41. OPPORTUNITIES THREATS
INSIGHT 2: DIGITAL HAS 2 FACES

42. INSIGHT 3: BECOME FUTURE PROOF
SCAN
INNOVATIONS
DETERMINE
IMPACT
NORTH STAR
VISION
BUILD
ROADMAP
INSTALL
DIGITAL
LEADERSHIP
BUILD DIGITAL
ORGANIZATION

43. WAKE-UP CALL
IMPACT ANALYSIS
FUTURE SCENARIOS
NORTH STAR VISION
TRANSFORMATION STRATEGY
DIGITAL AGENDA
ROADMAP DEFINITION
DIGITAL GOVERNANCE
CHANNEL HACKING
DATA STRATEGY
BUSINESS
STRATEGY
FUTURE PROOF ORGANISATION
FUTURE PROOF RELATION
FUTURE PROOF PRODUCT
FUTURE PROOF BUSINESS
DIGITAL LEADERSHIP
Asses, contain and develop
digital savviness
ARCHITECTURE BLUEPRINT
Map current and future people,
processes, platforms & information
EXPONENTIAL ORGANISATION
Reshape your organisation
for faster growth
SOCIAL MEDIA STRATEGY
Make social an intrinsic part
of the business
CUSTOMER EXPERIENCE 2.0
Continuously optimise your journey,
pain points and touch points
GROWTH HACKING
Implement smart techniques
to scale our business
SERVICE DESIGN
Define new style products & services
with the right user experience
PLATFORM MAPPING
Build an extensive overview of possible
(technology) solutions and requirements
DIGITAL COLLABORATION
Define and set up the new way of working
for optimal sharing and collaboration
HACKATHON / INCUBATOR PROGRAM
Stimulate internal creativity
and bottom-up innovation
START-UP BOOTCAMPS
Think, plan, act like a start-up and build
the minimum viable business case
CORPORATE ACCELERATOR
Drive outside-in innovation via collaboration
with start-ups
EXECUTIVE JOURNEY
DIVING DEEPER
TREND WATCHING
BUILDING
THE …
CONTINUOUSLY SCANNING THE
MARKET FOR NEW TRENDS

44. Find my slides on
www.speakersbase.com/jo
Need help? Book me and my team to
consult you!
www.duvalunionconsulting.com
@jcaudron
jo.caudron@duvalunion.com
00 32 475 43 80 98

45. T R E N D S O F
D i g i t a l
Transformation
@jcaudron