Pms software and kp is

Performance Software and KPIs John Aderibigbe www.dutconsulting.com

PMS Software ,[object Object],[object Object],[object Object],[object Object]

Employee Performance Management ,[object Object],[object Object]

Competency Management ,[object Object],[object Object]

Talent Assessment and Review ,[object Object],[object Object]

Key Performance Indicators ,[object Object]

Example of KPIs ,[object Object]

Example of KPIs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Creating Key Performance Indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process Goal (KPI) Measure Definition Measurement architecture Service level management Improve ability to track and meet service levels agreed to with clients % increase or decrease in meeting service level Tracked through incident management and monitoring Change management Reduce incidence caused by unauthorized change % reduction in the number of incidents resulting from unauthorized changes Tracked through incident management and change management and monitoring Sales Increase Customer satisfaction % reduction in order cancelation, late shipment, incomplete order shipment, returns and customer attrition. Tracked through incident and process management and monitoring

Group Exercise ,[object Object]

Effectively Using Key Performance Indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Visualization of Key Performance Indicators Detailed Metrics that Visually Represent Order Cancellation by Sales Process Stage

Product Category Advantages Disadvantages Spreadsheet software ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business Intelligence software ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Analytic Applications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Measurement Practices Within the I.T Infrastructure Library (ITIL ) Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pms software and kp is

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Pms software and kp is