Presentation from the TML Annual Conference in Corpus Christi, Texas.

1. Power to the People: Using Technology ForPower to the People: Using Technology For
Government/Citizen InteractionGovernment/Citizen Interaction
Phil Tate & Dustin Haisler
Twitter Handles @dustinhaisler, @cityofmanor, @manorlabs

2. - About Manor
- Gov 2.0 Overview
- Manor’s Gov 2.0 Programs
- Can It Be Replicated?
- Where To Start
Overview

3. About Manor

4. Where is Manor, Texas?

5. MANOR TECHNOLOGY
Just Four Years Ago....

7. Gov 2.0 Overview

8. Gov 2.0Gov 1.0
by Kecko
by mlovitt

9. Traditional Means of Communication
CITY
GOVERNMENT
Gov 1.0

10. Communication With Gov 2.0
CITY
GOVERNMENT
Gov 2.0

15. Manor’s Gov 2.0 Programs

16. in·no·va·tion
• –noun
• 1. something new or different introduced
• 2. the act of innovating; introduction of
new things or methods.
Internal or External?

17. Is The Crowd Wise?
Flickr:mararie
Yes, But They Need Direction

18. Current Government Innovation?
http://www.jpb.com/pictures/ipm_cartoon_multi.jpg

19. Manor’s Innovation Process
1
2
3
4

20. The Platform
www.ManorLabs.org

21. Step 1- Submit Idea
11
STAGE

22. Ideas Are Vetted By Users
1
Step 2- Idea Vetted By Participants
STAGE

23. 2
Step 3- Reviewed By Department
STAGE
Is There Enough Information To Proceed?
YES or NO

24. 3
STAGE
Step 3- Reviewed By Innovation Committee

25. Ste
4
STAGE
Step 4- Implemented or Aborted
Flickr:camknows

26. Innovation Process Recap

27. What’s The Difference From Other
Platforms?

28. Powered By Ideascale

29. Powered By Spigit

30. How Do You Make It Sustainable?
Answer: Game Mechanics

31. Be Rewarded For Participation
Users Receive “Innobucks” For
Participation (Which Can Be Traded In
For Real Products)

32. How Are They Rewarded?
• Innobucks
– A virtual online currency that can be traded in for
real tangible products and services from the Manor
Labs storefront.
• Users receive Innobucks in various quantities
depending upon the action they complete.
– For example: Users receive 5,000 Innobucks when
submitting an idea for us to consider.
Twitter @manorlabs Web www.manorlabs.org

33. What Are Some Of The Tangible Benefits?
• $25 Gift Certificate To Restaurant
• Ride-out With Chief of Police
• Week Named In Your Honor
• Be Mayor For A Day

34. Ranking
• Participants Are Also Ranked Based Upon
Their Value To The System.
• This ranking, which we call a “reputation,” is
adjusted daily based on the other platform
participants.

35. Leaderboards

36. What To Look For In A Platform?
• Graduated Idea Advancement (Idea Funnel)
• Mechanism That Encourage Sustainability
(Game-Mechanics)
• Idea Management Component (Project
Management System)

37. Sneak Peak At Version 2

39. How Will Manor Labs Participate With OCW?
• Manor Labs will reward Individuals For
Participating in OCW Courses (“X”
Innobucks Per Course)
• Manor Labs will create a Certificate Program
to encourage Open Courseware participation.
• Publish 10 OCW courses by May 2012
– Examples: Urban Planning, Governmental
Innovation, Persuasive Technology, etc.
• Encourage other agencies to focus on
empowering citizens with open education.
Twitter @manorlabs Web www.manorlabs.org

40. How Else Can This Be Applied?

42. INFORMATION ON-DEMAND

43. What is a QR Code?
• Stands for Quick Response (QR) Barcode
• Is A 2-D Barcode That Can Be Decoded (Using Free
Software) With Most Newer Model Camera Phones
• QR Codes Have Different Levels Of Error Correction
Built Into Them. Up To 30% Of The Image Can Be
Covered Up Or Destroyed, While Still Having The
Information Completely Readable.
• Trackable (With URL Linking)

44. 1-1-1 4-1-1-1 1-2-3-1 2-3-1-1 1-4-1-1 2-2-1-2 2-2-2-1 1-1-1-1-1-1
http://www.cityofmanor.org/smartcodes/DF2342EFGKL39
What’s Encoded?
What’s Encoded?
What’s Encoded?

48. MANORMANOR
DI
GI
TA
L
ST
OP
In-Field Example

49. How To…

50. How To Enable Your Phone To Read QR-Codes
• Find A Compatible Reader For Your Phone
– iPhone: “I-Nigma” in the App Store
– Android: “Barcodes” in the Market
– Or Try Going To www.i-nigma.mobi From Your Phone.
– If All Else Fails Go To
www.cityofmanor.org/qrcodereaders.xls For A
Comprehensive List Of Other Compatible Readers
• There are also numerous desktop readers
(Quickmark, iCandy, etc.), and Google offers a free
service to decode QR-code pictures if no reader is
available.

51. How To Make A QR Code?
• Many Options Are Available:
– Online Based Generators:
• Google http://zxing.appspot.com/generator/
• I-Nigma http://www.i-nigma.com
• Touchatag http://www.touchatag.com
• They Are All FREE!

52. Manor’s SmartTour Program
• 24 QR-Codes (15 Equipped with RFID)
Currently Deployed.
• Current Codes Are Deployed On City
Projects, Places of Interest, City Buildings,
and even a Lift Station.
• Businesses/Developer Training Program
• Pilot Testing 20 Additional QR-Codes
Affixed To City Vehicles.
Total Cost of Program (Phase 1)? $400.00

53. Distributed 311 Program

54. SeeClickFix

55. 5555

56. Social Media Program

57. Image Soure: ETHAN BLOCH, Flowtown
Data Source: PostRank
http://www.flowtown.com/blog/how-social-engag
2007 2008 2009

61. Total Cost= $0

62. Just A Few Other Projects...

63. Semantic Web

64. Emergency Management 2.0

66. Can It Be Replicated?

77. Voice
No Luke, it’s not “Helvetica“

79. Document Management- Google Docs (Free)
E-mail- Google Apps Standard (Free)
Collaboration- Manymoon (Free)

80. www.betacities.org
For More Information Visit
Did I Mention It Was All Done In Under 1 Month!

81. Where To Start?

82. Ways To Start
1. Form an Internal Innovation Committee (Start
Within Your Own Department)
2. Find A Platform To Help Harness/Manage
Ideas
3. Start Small With R&D
4. Find Higher Education Institutions & Private
Companies To Partner With
5. Cookie Cut (Learn What Others Have Done,
And Apply It)

83. Why Pass Power To The People?
Closing Thoughts

84. Any Questions?
Thank You For Your Time
Phil Tate
City Manager
ptate@cityofmanor.org
Text “Haisler” To 50500 For My Contact Information
Dustin Haisler
Assistant City Manager & CIO
dhaisler@cityofmanor.org
Text “Tate” To 50500 For My Contact Information