Manor, Texas implemented several Gov 2.0 programs to engage citizens and pass more power to the people, including an open innovation platform called ManorLabs.org. The platform uses a four stage process to vet and implement ideas submitted by citizens. It also uses game mechanics like rewarding citizens with "Innobucks" for participation, which can be redeemed for real prizes. Other programs include using QR codes and RFID tags throughout the city, a distributed 311 program, and engaging social media presence. The document suggests other cities can replicate these programs with internal innovation teams, partnerships, and starting small with pilot programs.

2. Gov 2.0: Passing Power to the People Dustin Haisler, Assistant City Manager/CIO Twitter Handles @dustinhaisler, @cityofmanor, @manorlabs

3. Overview Overview - About Manor- Gov 2.0 Overview- Manor’s Gov 2.0 Programs- Can It Be Replicated?- Where To Start

4. About Manor, Texas

5. Where is Manor, Texas?

6. MANOR TECHNOLOGY Just Four Years Ago....

7. Gov 2.0 Overview

8. Gov 2.0 Gov 1.0 by Kecko by mlovitt

9. Traditional Means of Communication CITY GOVERNMENT Gov 1.0

10. Communication With Gov 2.0 CITY GOVERNMENT Gov 2.0

11. Manor’s Gov 2.0 Programs

12. in·no·va·tion –noun 1. something new or different introduced 2. the act of innovating; introduction of new things or methods. Internal or External?

13. Is The Crowd Wise? Flickr:mararie Yes, But They Need Direction

14. Current Government Innovation? http://www.jpb.com/pictures/ipm_cartoon_multi.jpg

15. Manor’s Innovation Process 1 2 3 4

16. The Platform www.ManorLabs.org

17. Step 1- Submit Idea STAGE 1 1

18. Ideas Are Vetted By Users Step 2- Idea Vetted By Participants STAGE 1

19. Step 3- Reviewed By Department Is There Enough Information To Proceed? YES or NO STAGE 2

20. Step 3- Reviewed By Innovation Committee STAGE 3

21. Step 4- Implemented or Aborted STAGE Flickr:camknows 4

22. Innovation Process Recap

23. What’s The Difference From Other Platforms?

24. Powered By Ideascale

25. Powered By Spigit

26. How Do You Make It Sustainable? Answer: Game Mechanics

27. Rewarding Civic Participation Users Receive “Innobucks” For Participation (Which Can Be Traded In For Real Products)

28. How Are They Rewarded? Innobucks A virtual online currency that can be traded in for real tangible products and services from the Manor Labs storefront. Users receive Innobucks in various quantities depending upon the action they complete. For example: Users receive 5,000 Innobucks when submitting an idea for us to consider.

29. What Are Some Of The Tangible Benefits? $25 Gift Certificate To Restaurant Ride-out With Chief of Police Week Named In Your Honor Be Mayor For A Day

30. Leaderboards

31. What To Look For In A Platform? Graduated Idea Advancement (Idea Funnel) Mechanism That Encourage Sustainability (Game-Mechanics) Idea Management Component (Project Management System)

32. How Else Can This Be Applied?

35. Is A 2-D Barcode That Can Be Decoded (Using Free Software) With Most Newer Model Camera Phones

36. QR Codes Have Different Levels Of Error Correction Built Into Them. Up To 30% Of The Image Can Be Covered Up Or Destroyed, While Still Having The Information Completely Readable.

41. MANOR DIGITAL STOP In-Field Example

42. Manor’s SmartTour Program 24 QR-Codes (15 Equipped with RFID) Currently Deployed. Current Codes Are Deployed On City Projects, Places of Interest, City Buildings, and even a Lift Station. Businesses/Developer Training Program Pilot Testing 20 Additional QR-Codes Affixed To City Vehicles. Total Cost of Program (Phase 1)? $400.00

43. Distributed 311 Program

44. SeeClickFix

45. Social Media Program

48. Can It Be Replicated?

49. For More Information Visit www.betacities.org Did I Mention It Was All Done In Under 1 Month! 47

50. Where To Start?

51. Ways To Start Form an Internal Innovation Committee (Start Within Your Own Department) Find A Platform To Help Harness/Manage Ideas Start Small With R&D Find Higher Education Institutions & Private Companies To Partner With Cookie Cut (Learn What Others Have Done, And Apply It)

52. Closing Thoughts Why Pass Power To The People?

53. Any Questions?Thank You For Your Time Dustin Haisler Assistant City Manager & CIO dhaisler@cityofmanor.org Text “Haisler” To 50500 For My Contact Information