Telcos struggle to comply with mandatory SIM Card registration regulations, sometimes leading to high penalties Papersoft developed an integrated solution for streamlining document management processes, guaranteeing your organization a safe place for meeting your regulatory framework.

1. Telecoms Sector Solutions
Jannuary 2014

2. Who we are /// 02
PAPERSOFTis a 15 year old company that provides document and
information services and solutions including capture, mailroom and scanning, data
extraction and process automation, as well as digital and physical records management
services.
We help our clients to make their processes more efficient,
agile and safe, while enriching, preserving and organizing their
information assets.
In a competitive and global economy, process efficiency
and information governance are essential parts of a
successful company.

3. Our Value Proposition /// 04

4. The Sector Pains /// 05
Telecommunication sector
Telcos struggle to comply with mandatory SIM Card registration
regulations, sometimes leading to high penalties
Companies deficient information relating their customers and market
may lead to missing commercial oportunities / sales campaings
“In Finland, three mobile operators offer their users an option to register for a mobile signature which
they can use to access a wide variety of services provided by third parties (retailers, bank,
government)” – GSM, 2013
“In Rwanda, over 485K SIM cards were recently deactivated, as their holders failed to register them
by the regulatory deadline” – by GSMA, 2013
Frauds in telecom networks have been responsible for considerable
commercial losses
“Potencial commercial loss represents 1% to 5% of operators’ revenue, aproximatelly 40 Billion
USD annually” – CFCA survey, 2011
The upcoming EU General Data Protection reform will severely affect
information management processes
“The message the European Parliament is sending is unequivocal: this reform is a necessity,
and now it is irreversible.” – Viviane Reding, European commission VP

5. CentralInfrastructure
PaperSoft Archive
Our Teleco´s Solutions /// 06DistributedInfrastructures
PaperSoft Centre
Client Systems
ERP/CRM
Mainframe
…
FTP/EMail/Fax
Classification
Extraction
Processing and Business Rules
Publication
Import & Scan
Search & Share
Retention Schedules
Store & Preserve
Security / Access
RecordsManagement
PaperSoft Mobile
Business Rules
Security Encription
E-Form with Capture
PaperSoft Kiosk
Business Rules
Digital Signature & Biometric Reader
E-Form with Capture
Context
Webservice

6. Reduced processing costs
Regulatory Cumpliance
The Gains for Telcos /// 07
Data accuracy (target 98%)
Improved audit, control and
traceability
Faster registration process
Know Your Customer
M-commerce opportunities
Reduce fraud risk with cross
checking information
Increased comission revenue

7. Sector Key Projects /// 08
Existing 1.5M forms as paper backlog with both printed and manuscript documents
Process registration forms from Dealers & Business Rules application by form type for
existing backlog
Form mobile capture in remote places for agent activation process– Remote teams
In store kiosk solution with e-forms registration
Process business rules that includes document check-list, dates, signature verification,
etc.
Rejection process automation with communication with missing steps for action
Logistic difficulties (RH operationalization, network coverage, lack of electricity) for the
execution of activities in several regions.
Team training and management of more than 100 users nationally
System integration with multiple client systems
130K
pages per
month
(ongoing)
 Average processing time: 2 minutes to 48 hours
 AQL methodology Quality check with 98% accuracy
rate
 Reconciliation ratio: 90% (sales vs records)
Mozambique
 Mailroom and Scanning
 Data Extraction via OCR/ICR
 Process Automation
 Records Management and safe destruction
 Digital Archive
 Printing , Enveloping & Dispatch Services
 Business Continuity Plan
 Disaster Recovery Plan
Scope / Challenges Volumes
Centre
Client
Solutions & Services Key Performance Indicators

8. Sector Key Projects /// 09
Existing 300K forms as paper backlog with both printed and manuscript documents
Process registration forms from Dealers & Business Rules application by form type for
existing backlog
Form mobile capture in remote places – Remote teams
In store kiosk solution with e-forms registration
Process business rules that includes document check-list, dates, signature verification,
etc.
Logistic difficulties (RH operationalization, network coverage, lack of electricity) for the
execution of activities in several regions.
Team training and management of more than 60 users nationally
System integration with multiple client systems
50K pages
per month
(ongoing)
 Average processing time: 2 minutes to 48 hours
 AQL methodology Quality check with 98% accuracy
rate
 Reconciliation ratio: 90% (sales vs records)
Mozambique
 Mailroom and Scanning
 Data Extraction via OCR/ICR
 Process Automation
 Records Management and safe destruction
 Digital Archive
 Business Continuity Plan
 Disaster Recovery Plan
Scope / Challenges Volumes
Centre
Client
Solutions & Services Key Performance Indicators

9. Sector Key Projects /// 10
Existing 8M forms as paper backlog with both printed and manuscript documents
Process registration forms from Dealers & Business Rules application by form type for
existing backlog
Process business rules that includes document check-list, dates, signature verification,
etc.
Logistic difficulties (RH operationalization, network coverage, lack of electricity) for the
execution of activities in several regions.
Team training and management of more than 60 users nationally
System integration with multiple client systems
12K forms
per day
(ongoing)
 Average processing time: 2 minutes to 48 hours
 AQL methodology Quality check with 98% accuracy
rate
RD Congo
 Mailroom and Scanning
 Data Extraction via OCR/ICR
 Process Automation
 Records Management and safe destruction
 Digital Archive
 Business Continuity Plan
 Disaster Recovery Plan
Scope / Challenges Volumes
Centre
Client
Solutions & Services Key Performance Indicators

10. Telcos Retail
Public SectorUtilities
Our Clients /// 11

11. Banking &
Insurance
Health
Legal
Finantial
Services
Our Clients /// 12