Presentation delivered at the Brisbane Global Integration Bootcamp 2018. Most slides sourced from Microsoft.

1. #gib2018
2018 - Brisbane
GLOBAL INTEGRATION
BOOTCAMP
Dan Toomey | Mexia
LUIS and Bots

2. Dan Toomey
• Principal Consultant, Mexia
• Microsoft Azure MVP
• MCSE, MCT, MCPD, MCTS BizTalk & Azure
• Pluralsight Author
• www.mindovermessaging.com
• @daniel2me
Who Am I?

3. Acknowledgements
Kent Weare
Principal Program Manager – Microsoft Flow
Give your Bots connectivity, with Azure Logic Apps and
Microsoft Flow

4. Acknowledgements
Eldert Grootenboer
Integration Architect – Motion 10
Microsoft Azure MVP
Using Azure to Build Intelligent Bots
ALSO:
https://github.com/AzureCAT-GSI/DevCamp

5. Bots

6. Rise of the Cognitive Assistant
Assistants are being
embedded
everywhere; are
increasing ability to
solve problems.
As computing
advances, so will
Virtual Assistant
ability to help in
task completion.
Virtual Assistants
ability to be “smart”,
and to understand
intent, tone, and
context.
Market demand for
meaningful, stateful
and goal oriented
conversations.

7. BOTS – The HypeBots are the new Apps

8. Bots are gaining in Popularity for Good Reason
- Statista 2017
Most popular mobile messaging
apps worldwide - January 2017
Monthly Active Users

9. What is a Bot ?

10. Microsoft
Cognitive
Services
Give your apps
a human side

11. Language Understanding Intelligence Service (LUIS)
A Microsoft Cognitive Service that provides developers with an easy way to create language
models to allow applications to understand user commands.
Create your own
LU model
Train by providing examples
Deploy to an HTTP endpoint
and activate on any device
Maintain model with ease

12. LUIS
Language understanding in human-computer interaction is:
Technically
challenging
It’s exceedingly difficult to enable a
computer to understand what a
person wants and to find the pieces
of information that are relevant to
their intent.
Costly
to implement
Building and maintaining machine
learning systems requires a large
investment of time, money and
engineering resources
Often
domain specific
In the past, building your own
machine learned models often
required assistance of a team of
data scientists that would customize
the models to the specific domain.

13. Quick Start

14. LUIS

15. Quick Start – Pre Built Entities
Improved number, unit, money and
date/times
“From May 1st to May 5th”
“I want to fly from SEA to AMS next
Tuesday and leave after 5 days”
Age Dimension Email
Encyclopedia Geography Money
Number Ordinal Percentage
Phone
number (US)
Temperature URL

16. Entity Recognizers
https://github.com/Microsoft/Recognizers-Text

17. Intents and Utterances Example

18. Building a Bot…

19. Many different types of Bots
Procedural Bots
• Prescribed menu
• Little agility for end
users
Contextual Bots
• Less rigid
• Users have intents
and issue utterances
• Bot interprets
meaning and acts
Event driven Bots
• Users subscribe to
events
• Are notified when
event fires
Robotic Process
Automation (RPA)
• Automation
achieved through
GUI integration
• Macro driven

20. Dialog
[Serializable]
public class EchoDialog : IDialog<object>
{
public async Task StartAsync(IDialogContext context)
{
context.Wait(MessageReceivedAsync);
}
public async Task MessageReceivedAsync(IDialogContext context,
IAwaitable<IMessageActivity> argument)
{
var message = await argument;
await context.PostAsync("You said: " + message.Text);
context.Wait(MessageReceivedAsync);
}
}

21. FormFlow
public string NameOfVessel;
[Numeric(1000000, 9999999)]
[Prompt("Please enter your {&}")]
public int OfficialVesselNumber;
[Pattern(@"^(?:+d{1,3}|0d{1,3}|00d{1,2})?(?:s?(d+))?(?:[-/s.]|d)+$")]
public string PhoneNumber;
[Numeric(2, 20)]
[Prompt("Please enter the {&}")]
public int NumberOfPeopleOnBoard;
public Cargo? PreviousCargo;
public static IForm<ShipRegistrationDialog> BuildForm()
{
return new FormBuilder<ShipRegistrationDialog>().Message("Welcome to Rotterdam Tank
Terminals").OnCompletion(StartStoreRegistration).Build();
}

22. Design Principles – First Interaction

23. Design Principles – Dialog Flow

24. Design Principles – Navigation

25. Design Principles – Navigation

26. Design Principles – Natural Language

27. My Org Bot – Vacation Reporting

28. Bot Creator Personas
Azure Logic Apps
BOT Framework
Pro Integrator
Sandra
• Works in IT as a developer
• Codes in Visual Studio
• Builds custom solutions
• Azure Portal is her Happy Place
• Loves building APIs
• Azure Functions FTW!
Stuart
• Works in HR as an HRIS Analyst
• Has some technical training
• Excel and SharePoint are his JAM!
• Is under constant pressure to do more
• Doesn’t have Azure Portal access
• Administrates SaaS solutions like
Workday, SuccessFactors, Taleo
Citizen Integrator
Microsoft Flow
Bizzy (H3 Solutions)
Ad-hoc Integrator
Sam
• In IT, Service Desk Supervisor
• Can script in PowerShell
• Looking to reduce costs in
providing IT Service
Management
• Administrates ServiceNow
• Persona may include IT Pro/BA
Microsoft Flow
Azure Logic Apps

29. Building a Bot - Process
Pro Integrator

30. Traders/Investors
QuadrigaCX
Exchange
Trading BOT
A
P
I
G
A
T
E
W
A
Y
LUIS
Azure SQL
Intents
Utterances
Entities

31. Building a Bot - Process
• Define LUIS Intents and Entities
https://www.luis.ai/

32. Building a Bot - Process
• Define LUIS Intents and Entities
• Download Bot Framework Templates and
Emulator

33. Building a Bot - Process
• Define LUIS Intents and Entities
• Download Bot Framework Templates and
Emulator
• Build Controllers, Models and Prompts

34. Building a Bot - Process
• Define LUIS Intents and Entities
• Download Bot Framework Templates and
Emulator
• Build Controllers, Models and Prompts
• Build your Logic Apps

35. Building a Bot - Process
• Define LUIS Intents and Entities
• Download Bot Framework Templates
and Emulator
• Build Controllers, Models and Prompts
• Build your Logic Apps
• Protect your Logic Apps with API
Management
• Apply additional Policies

36. Building a Bot - Process
• Define LUIS Intents and Entities
• Download Bot Framework Templates
and Emulator
• Build Controllers, Models and Prompts
• Build your Logic Apps
• Protect your Logic Apps with API
Management
• Test locally with Emulator

37. Building a Bot - Process
• Define LUIS Intents and Entities
• Download Bot Framework Templates and
Emulator
• Build Controllers, Models and Prompts
• Build your Logic Apps
• Protect your API with API Management
• Test locally with Emulator
• Publish to Azure App Service

38. Building a Bot - Process
• Define LUIS Intents and Entities
• Download Bot Framework Templates and
Emulator
• Build Controllers, Models and Prompts
• Build your Logic Apps
• Protect your Logic Apps with API
Management
• Test locally with Emulator
• Publish to Azure App Service
• Register and Connect Bot

39. Building a Bot - Process
Citizen Integrator

40. Employees
HR Bot – Update Demographic Data
Workday
Connector
Workday

41. Building a Bot - Process
Ad-hoc Integrator

42. Access Management Bot
Employees

43. Grow up to Logic Apps
• “No Cliffs” across Flow and Logic Apps
• Flow is good for simple integrations and
empowering users to do integrations
without going through development
teams in IT
• However, sometimes IT / devs need to
take over when the Flow gets too
advanced
• Flows can be converted to a Logic App

44. Microsoft Flow
https://flow.microsoft.com – Do you have Office 365?...You then have Flow.
Azure Logic Apps
https://azure.microsoft.com/en-us/services/logic-apps/
Microsoft Research Cognitive Services YouTube Channel
http://tinyurl.com/hob5zjp
Bizzy – The Enterprise Bot
https://getbizzy.io
Resources

45. GLOBAL INTEGRATION
BOOTCAMP
Lab #2
Creating a Smart Expense Claim Bot Using Flow & Bizzy

46. Lab #2 Prerequisites
Azure Subscription
Office 365 with SharePoint Online
(TRIAL: https://signup.microsoft.com/signup)
Azure Storage Explorer (http://storageexplorer.com)

47. Lab #2 Steps

48. Microsoft Ignite
GLOBAL INTEGRATION
BOOTCAMP
ready...set…GO!!