1. Pankaj Kumar
Research Staff Nurse
Guide:-Dr Deepak Agrawal
Addl. Professor
Department of Neurosurgery
JPNATC AIIMS

2. Patient care is an important indicator of the
quality of care and service delivery in the
emergency department (ED)

3.  To evaluate patient satisfaction with the
Emergency Department.
 Help the docter to reach with in the golden
hours of the patient witout wasting time.

4.  Doctors are urgently required in the ED for
critically ill patients
 There is various ways to inform the doctors
regarding the patients condition in ED
 This interaction is very important in nature
for patient safety and care
 SMS is a new communication way in
hospital for critical call and consult request
to the doctor

5. 1. AUTOMATED SMS

6. Types Of Manual SMS
 Type-1:- “Needs Review urgently of the
Patient whose Tcno is:.... , Reach ED Stat”
 Type-2:-Patient Deteriorated, Reach Stat
,No of Sms(s) have been already sent for the
Patient whose Tcno is:” CT done.

7. METHODOLOGY

8.  (http://172.16.23.28/jpnatced.com/sms.aspx)

13.  Easy to reminder for the Doctor
 Higher accountability if a doctor fails to
review a patient as there is proof that SMS alert was
sent from the system.
 Nurse can also send these SMS
 Nurse dont have to run around looking for the
doctor
 SMS can also be send to senior doctors, if the
informed doctors is not reaching on time.

14.  SMS is send to their personel number
 Doctors get irritated with the repeated SMS

15.  Short message service showed that to provide
optimal and fast ED service for saving the
golden hours of the patients benefits and
record & report data for the further refrence
for doctors.