Communication

Communication The reason we have two ears & one mouth is that we may listen the more & talk the less ~~ Zeno of Citien

The Communication Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],message channel feedback

Perceptual Differences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A B C’s of Perception ,[object Object],[object Object],[object Object],[object Object],[object Object]

I learn a great deal by merely observing you, and letting you talk as long as you please, and taking note of what you do not say ~~ T.S Eliot

Nonverbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

I know you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.

Listening to Others ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Barriers to Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Personality Assessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Indirect L Direct R Open T Self-contained B

Style Summary ,[object Object],[object Object],[object Object],[object Object]

Roots of Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Importance of Resolution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How do you handle conflict? Copy this chart.

Personal Conflict Style ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],co-operativeness assertiveness avoid compete compromise collaborate accommodate

Conflict Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Survival Tool Box Tool #1 Tool #2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tool Box Tool #3 Tool #4 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PRES Pharmacy Practice ,[object Object],[object Object]

Communication

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Communication