Presentation on ""Business Innovation: The Importance of Benchmarking and Intellectual Capital Management in the Middle East" by Dr. Abdel Rahim Jallad during the 6th International Benchmarking Conference organzied by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana Dubai
4. Types of Business Excellence
Benchmarking
Informal Formal
Performance Practices
• Case (Results)
Studies Where are we? How To Get there?
Where to Go ?
• Discussions
• Attending
- Excellent
Seminars - Excellent Organizations
• Internet Organizations - Core / Non-
• Articles - Core Business Core Business
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5. Best Practices?
Best Results
@ Best / Superior Organizations
& Adapted to Best Fit
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7. Benchmarking for Sustainable Excellence
Sustainable
Quality Excellence Excellence
TQM
Control
• Good • Outstanding
Performance • Very Good • Best
• Experience • Self • Benchmarking
• Creativity &
Learning Innovation
• Base Line • Continuous
Improvement • Competitive
• Future Based
Based Based
• License to • Leadership
Practice • License to • License to Assurance
Compete Lead
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8. The EFQM Benchmarking Methodology - (APQC)
Phase 1 – Plan Phase 2 – Collect
Conduct secondary research
Develop a process model for the
organization
Identify potential partners
Decide which process to benchmark
Form the benchmarking team
Select Partners
Analyse the process and decide
what to benchmark
Develop questionnaires Collect
Develop project plan
required data
Phase 4 – Adapt
Phase 3 – Analyse
Implement the improvement plan Analyse Benchmarking Results
Activly monitor & manage Determine Current Performance
implementation gaps
Recalibrate Establish why these Performance
Plan for continuous improvement gaps exit
Hold a project close out review Develop improvement plans
9. Determining Benchmarking Fields
Results of Self Assessments
Results of External Assessments
Strategic Orientation
Competition
New Technologies
Paramount Stakeholders’ Expectations
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11. Types of Benchmarking Partners
Internal : Large Organizations
Competitors : Requires 3rd Party
Functional : Similar Function Activity
Generic : Supporting Common Activities (HR, IT, ..)
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12. Determining Benchmarking Partner
Organizations
Conduct Secondary / Primary Research:
Consider Key Business Factors
Organization Environmental set up
Core Business vs. Non-core Business
Industry-Business Leaders
Award Winners – The Stars
Poll/ Surveys Results
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13. Determining Benchmarking Partner Organizations
Consider EFQM Benchmarking Code of Conduct , including
Principles of:
Preparation, Contact, Exchange, Confidentiality, Use, Legality,
Completion, Understanding and Agreements, Competition.
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14. Effectiveness of Benchmarking
Analyze and Plan lessons learned
Customize / Adapt to match environment
Test Acceptance
Organize Resources
Assign Responsibilities
Implement as fast as appropriate
Assess & Refine
Create & Innovate
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15. Do Not:
- Tourism Benchmark.
- Copy Benchmarking.
- Immediately Implement.
- Keep your Benchmarking
partner at risk or loss, and
answer; What’s in it for me?
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16. ًﺷﻜﺮا
Thank You
By: Abdel Rahim Jallad, Ph.D.
CEO - The Excellencors
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