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ICT descriptor
- 1. ICT10 Integrated Telecommunications Date this PDF was generated: 13 September 2010 ICTWOR2141A Work effectively in a telecommunications technology team ICTWOR2141A Work effectively in a telecommunications technology team Unit Descriptor 7KLV XQLW GHVFULEHV WKH SHUIRUPDQFH RXWFRPHV VNLOOV DQG NQRZOHGJH UHTXLUHG WR SHUIRUP LQGLYLGXDO ZRUN DQG ZRUN ZLWK RWKHUV LQ D WHOHFRPPXQLFDWLRQV WHFKQRORJ 1R OLFHQVLQJ OHJLVODWLYH UHJXODWRU RU FHUWLILFDWLRQ UHTXLUHPHQWV DSSO WR WKLV XQLW DW WKH WLPH RI HQGRUVHPHQW EXW XVHUV VKRXOG FRQILUP UHTXLUHPHQWV ZLWK WKH UHOHYDQW IHGHUDO VWDWH RU WHUULWRU DXWKRULW Employability Skills 7KLV XQLW FRQWDLQV HPSORDELOLW VNLOOV Application of the Unit 7HFKQLFDO VWDII ZKR ZRUN LQ WHOHFRPPXQLFDWLRQV WHFKQRORJ WHDPV DSSO WKH VNLOOV DQG NQRZOHGJH LQ WKLV XQLW 7KH XVH HQWHUSULVH LQIRUPDWLRQ DQG ZRUN VFKHGXOHV IRU SHUVRQDO GHYHORSPHQW DQG WHDP ZRUN Unit Sector 7HOHFRPPXQLFDWLRQV ELEMENT PERFORMANCE CRITERIA 3ODQ VNLOOV GHYHORSPHQW 6HHN DGYLFH RQ IXWXUH FDUHHU GLUHFWLRQV ZLWK appropriate people ,GHQWLI SRVVLEOH FDUHHU GLUHFWLRQV LQ LQGXVWU RU RUJDQLVDWLRQ IRU SHUVRQDO DGYDQFHPHQW RQGXFW VHOI DVVHVVPHQW RI VNLOOV WR LGHQWLI VNLOOV JDS DQG SODQ IRU IXUWKHU VNLOOV GHYHORSPHQW 'HWHUPLQH DSSURSULDWH methodsto acquire additional skills 3UHSDUH portfolio of evidence WR VXSSRUW WKH VNLOOV GHYHORSPHQW SODQ 2UJDQLVH SHUVRQDO ZRUN (QVXUH WKDW work goals and objectives DUH XQGHUVWRRG SULRULWLHV QHJRWLDWHG DQG DJUHHG DFFRUGLQJ WR organisational requirements $VVHVV DQG prioritise workload WR HQVXUH WDVNV DUH FRPSOHWHG ZLWKLQ LGHQWLILHG WLPHIUDPHV 0RQLWRU DQG DGMXVW SHUVRQDO ZRUN SHUIRUPDQFH WR HQVXUH DFKLHYHPHQW RI WDVNV 3DUWLFLSDWH LQ D WHDP RQVXOW WHDP PHPEHUV WR LGHQWLI team purpose, roles, responsibilities, goals, plans and objectives 'HYHORS VWUDWHJLHV WR VXSSRUW WKH WHDP DQG VHHN DVVLVWDQFH IURP WHDP PHPEHUV ZKHQ QHFHVVDU WR SUHYHQW FRQIOLFW ZLWKLQ WKH WHDP *LYH DQG UHFHLYH IHHGEDFN WR DVVLVW LQ PHHWLQJ WHDP DQG RUJDQLVDWLRQ JRDOV RPPXQLFDWH unresolved issues WR DSSURSULDWH SHUVRQQHO WR HQVXUH DFWLRQ LV WDNHQ LQ UHVSRQVH WR WKHVH PDWWHUV Volume 2 of 3, Unit 229 of 238 Page 1611 of 1662 © Commonwealth of Australia, 2010 To be reviewed by: 1 April 2013
- 2. ICT10 Integrated Telecommunications Date this PDF was generated: 13 September 2010 ICTWOR2141A Work effectively in a telecommunications technology team REQUIRED SKILLS AND KNOWLEDGE 7KLV GHVFULEHV WKH HVVHQWLDO VNLOOV DQG NQRZOHGJH DQG WKHLU OHYHO UHTXLUHG IRU WKLV XQLW Required skills ‡ FRPPXQLFDWLRQ VNLOOV WR S1 ‡ SDUWLFLSDWH LQ RSHQ DQG FRQVWUXFWLYH GLVFXVVLRQV S2 ‡ ZRUN FROODERUDWLYHO DV SDUW RI D WHDP S3 ‡ OHDUQLQJ VNLOOV WR VWUHWFK ERXQGDULHV RI RZQ NQRZOHGJH DQG VNLOOV ‡ OLWHUDF VNLOOV WR S4 ‡ DFFHVV LQIRUPDWLRQ WR GUDIW D SRUWIROLR RI HYLGHQFH S5 ‡ LGHQWLI FDUHHU RSWLRQV DQG SHUVRQDO ZRUN JRDOV S6 ‡ SODQQLQJ DQG RUJDQLVDWLRQDO VNLOOV WR RUJDQLVH DQG SULRULWLVH ZRUN S7 ‡ SUREOHP VROYLQJ VNLOOV WR VROYH URXWLQH SUREOHPV UHODWHG WR WKH ZRUNSODFH XQGHU GLUHFW VXSHUYLVLRQ S8 ‡ WDVN PDQDJHPHQW VNLOOV WR ZRUN VVWHPDWLFDOO ZLWK UHTXLUHG DWWHQWLRQ WR GHWDLO DQG DGKHUHQFH WR DOO VDIHW UHTXLUHPHQWV Required knowledge K1 ‡ GLIIHUHQW UROHV WKDW SHRSOH PD SOD ZLWKLQ D WHDP KRZ WKLV LPSDFWV RQ WKH ZD D WHDP ZRUNV DQG ZKDW LW PLJKW DFKLHYH K2 ‡ OHJLVODWLRQ FRGHV RI SUDFWLFH DQG RWKHU IRUPDO DJUHHPHQWV WKDW LPSDFW RQ WKH ZRUN DFWLYLW K3 ‡ RUJDQLVDWLRQDO SROLFLHV SODQV DQG SURFHGXUHV K4 ‡ VNLOOV GHYHORSPHQW LQ FDUHHU SODQQLQJ WHUPV K5 ‡ VRXUFHV RI DGYLFH RQ FDUHHU SODQQLQJ DQG VNLOO GHYHORSPHQW K6 ‡ VSHFLILF RFFXSDWLRQDO KHDOWK DQG VDIHW 2+6
- 3. UHTXLUHPHQWV UHODWLQJ WR WKH DFWLYLW DQG VLWH FRQGLWLRQV K7 ‡ WSHV RI HYLGHQFH DQG ZDV RI FUHDWLQJ SRUWIROLRV RI HYLGHQFH K8 ‡ WSLFDO LVVXHV DQG FKDOOHQJHV WKDW RFFXU ZKHQ ZRUNLQJ LQ WHDPV RANGE STATEMENT 7KH UDQJH VWDWHPHQW UHODWHV WR WKH XQLW RI FRPSHWHQF DV D ZKROH ,W DOORZV IRU GLIIHUHQW ZRUN HQYLURQPHQWV DQG VLWXDWLRQV WKDW PD DIIHFW SHUIRUPDQFH %ROG LWDOLFLVHG ZRUGLQJ LI XVHG LQ WKH SHUIRUPDQFH FULWHULD LV GHWDLOHG EHORZ (VVHQWLDO RSHUDWLQJ FRQGLWLRQV WKDW PD EH SUHVHQW ZLWK WUDLQLQJ DQG DVVHVVPHQW GHSHQGLQJ RQ WKH ZRUN VLWXDWLRQ QHHGV RI WKH FDQGLGDWH DFFHVVLELOLW RI WKH LWHP DQG ORFDO LQGXVWU DQG UHJLRQDO FRQWH[WV
- 4. PD DOVR EH LQFOXGHG Appropriate people PD ‡ DVVHVVRUV LQFOXGH ‡ FROOHDJXHV ‡ PHQWRUV ‡ VXSHUYLVRUV Methods to acquire ‡ DWWHQGDQFH DW ZRUNVKRS RU GHPRQVWUDWLRQ additional skills PD ‡ IRUPDO FRXUVH SDUWLFLSDWLRQ LQFOXGH ‡ RQWKHMRE FRDFKLQJ RU PHQWRULQJ ‡ ZRUN H[SHULHQFH Volume 2 of 3, Unit 229 of 238 Page 1612 of 1662 © Commonwealth of Australia, 2010 To be reviewed by: 1 April 2013
- 5. ICT10 Integrated Telecommunications Date this PDF was generated: 13 September 2010 ICTWOR2141A Work effectively in a telecommunications technology team Portfolio of evidence ‡ types of evidence PD UHODWH WR ‡ DFDGHPLF UHVXOWV LQFOXGLQJ LQIRUPDO VWXGLHV ‡ SHUVRQDO LQWHUHVWV DQG H[SHULHQFHV ‡ SUHYLRXV HPSORPHQW ‡ UHFUHDWLRQDO H[SHULHQFHV ‡ YROXQWHHU ZRUN ‡ ZRUN H[SHULHQFH ‡ SXUSRVH RI HYLGHQFH ‡ DVVHVVPHQW RI FXUUHQW FRPSHWHQFLHV ‡ EXLOGLQJ D SLFWXUH RI SHUVRQDO DWWULEXWHV ‡ GRFXPHQWDWLRQ RI FRPSHWHQFLHV UHOHYDQW WR WKH ZRUNSODFH ‡ LGHQWLILFDWLRQ RI DUHDV IRU IXUWKHU VNLOO GHYHORSPHQW ‡ LGHQWLILFDWLRQ RI VWUHQJWKV DQG ZHDNQHVVHV Work goals and ‡ EXGJHWDU WDUJHWV objectives PD LQFOXGH ‡ SURGXFWLRQ WDUJHWV ‡ UHSRUWLQJ GHDGOLQHV ‡ VDOHV WDUJHWV ‡ WHDP DQG LQGLYLGXDO OHDUQLQJ JRDOV ‡ WHDP SDUWLFLSDWLRQ Organisational ‡ DFFHVV DQG HTXLW SULQFLSOHV DQG SUDFWLFH requirements PD ‡ EXVLQHVV DQG SHUIRUPDQFH SODQV LQFOXGH ‡ GHILQHG UHVRXUFH SDUDPHWHUV ‡ HWKLFDO VWDQGDUGV ‡ JRDOV DQG REMHFWLYHV ‡ SODQV VVWHPV DQG SURFHVVHV ‡ OHJDO DQG RUJDQLVDWLRQDO SROLFLHV JXLGHOLQHV DQG UHTXLUHPHQWV ‡ 2+6 SROLFLHV SURFHGXUHV DQG SURJUDPV ‡ TXDOLW DQG FRQWLQXRXV LPSURYHPHQW SURFHVVHV DQG VWDQGDUGV ‡ TXDOLW DVVXUDQFH DQG SURFHGXUHV PDQXDOV Prioritise workload PD ‡ ORJLFDO VHTXHQFLQJ RI VXEWDVNV ZLWKLQ D VLQJOH WDVN LQFOXGH ‡ VHTXHQFLQJ RI ZRUN RYHU SHULRGV IURP VHYHUDO KRXUV WR VHYHUDO GDV ‡ XUJHQW UHTXHVWV DFWHG RQ SURPSWO Team purpose, roles, ‡ DFWLRQ SODQV EXVLQHVV SODQV DQG RSHUDWLRQDO SODQV OLQNHG responsibilities, goals, WR VWUDWHJLF SODQV plans and objectives PD ‡ H[SHFWHG RXWFRPHV DQG RXWSXWV LQFOXGH ‡ JRDOV IRU LQGLYLGXDOV DQG WKH ZRUN WHDP ‡ LQGLYLGXDO DQG WHDP SHUIRUPDQFH ‡ 2+6 UHVSRQVLELOLWLHV Volume 2 of 3, Unit 229 of 238 Page 1613 of 1662 © Commonwealth of Australia, 2010 To be reviewed by: 1 April 2013
- 6. ICT10 Integrated Telecommunications Date this PDF was generated: 13 September 2010 ICTWOR2141A Work effectively in a telecommunications technology team Unresolved issues PD ‡ grievances and complaints LQFOXGH ‡ LVVX es, concerns and tensions ‡ matters affecting workplace relationships and team cohesion ‡ problems related to work roles and responsibilities. EVIDENCE GUIDE 7KH HYLGHQFH JXLGH SURYLGHV DGYLFH RQ DVVHVVPHQW DQG PXVW EH UHDG LQ FRQMXQFWLRQ ZLWK WKH SHUIRUPDQFH FULWHULD UHTXLUHG VNLOOV DQG NQRZOHGJH UDQJH VWDWHPHQW DQG WKH $VVHVVPHQW *XLGHOLQHV IRU WKH 7UDLQLQJ 3DFNDJH Overview of assessment Critical aspects for (YLGHQFH RI WKH DELOLW WR assessment and evidence required to demonstrate CA1 ‡ GHYHORS D FDUHHU SRUWIROLR RU VLPLODU LQIRUPDWLRQ competency in this unit CA2 ‡ SUHSDUH ZRUN VFKHGXOH SULRULWLVLQJ XUJHQW UHTXHVWV CA3 ‡ DFWLYHO SDUWLFLSDWH LQ D WHDP Context of, and specific $VVHVVPHQW PXVW HQVXUH resources for assessment ‡ WHOHFRPPXQLFDWLRQV WHFKQRORJ WHDP ‡ H[DPSOHV RI UHVXPHV DQG FDUHHU SODQQLQJ UHVRXUFHV ‡ UHOHYDQW GRFXPHQWDWLRQ WKDW LPSDFW RQ ZRUN DFWLYLWLHV Methods of assessment $ UDQJH RI DVVHVVPHQW PHWKRGV VKRXOG EH XVHG WR DVVHVV SUDFWLFDO VNLOOV DQG NQRZOHGJH 7KH IROORZLQJ H[DPSOHV DUH DSSURSULDWH IRU WKLV XQLW ‡ GLUHFW REVHUYDWLRQ RI WKH FDQGLGDWH DFWLYHO SDUWLFLSDWLQJ LQ WHOHFRPPXQLFDWLRQV WHDP ‡ UHYLHZ RI FDUHHU SRUWIROLR SUHSDUHG E WKH FDQGLGDWH ‡ UHYLHZ RI GRFXPHQWDWLRQ RXWOLQLQJ IXUWKHU VNLOOV GHYHORSPHQW QHHGV ‡ RUDO RU ZULWWHQ TXHVWLRQLQJ WR DVVHVV UHTXLUHG NQRZOHGJH Volume 2 of 3, Unit 229 of 238 Page 1614 of 1662 © Commonwealth of Australia, 2010 To be reviewed by: 1 April 2013
- 7. ICT10 Integrated Telecommunications Date this PDF was generated: 13 September 2010 ICTWOR2141A Work effectively in a telecommunications technology team Guidance information for $ERULJLQDO SHRSOH DQG RWKHU SHRSOH IURP D QRQ(QJOLVK assessment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olume 2 of 3, Unit 229 of 238 Page 1615 of 1662 © Commonwealth of Australia, 2010 To be reviewed by: 1 April 2013