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Joris Kok - ABN AMRO - Head of ABN AMRO TV - (+31) 65147 4385 - joris.kok@nl.abnamro.com
ENG Finnovation 2008


Agenda                                                           ABN AMRO TV
                                                                   partners
1. Why start with web TV?
   Background and strategic goals

2. Added value of (web) TV: 7 cases
   7. The power of the play button
   6. Interactivity on the spot
   5. Fish where the fish are!
   4. Cross company synergies
                 p y y      g
   3. Brand exposure
   2. Making more possible
   1. Who’s in control?

3. Strategic agenda 2008-2010

4 Wrap up – what’s in it for you?
4. Wrap-up

5. Any questions?


ABN AMRO Bank N.V.      21   NOVEMBER   2008 - ENG FINNOVATION                 2
Trends and customer behavior



                                                                Convergence of
                                                                internet and TV




                                                              YouTube-generation
                                                              YouTube generation




                                                              Snack-sized content




                                                               Making the online
                                                               e pe e ce o e
                                                               experience more
                                                                   personal




ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION
ABN AMRO TV: why?




                                                              The brand




ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION               4
ABN AMRO TV: why?




                                                              Sales




ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION           5
ABN AMRO TV: why?




                                                               Customer
                                                              experience




ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION                6
Web TV Cases




                                     7

ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION             7
The power of the play button


Samensmelting van internet en televisie

                                                                Beeld speelt een
                                                                       p
                                                               steeds grotere rol
                                                                  op internet

                                            Two to three times more
                                                                  …en…
                                            clicks on the video item
                                            compared to text items! wordt
                                                 p          Interactie
                                                                mogelijk op TV

                                                                    …dus…

                                                                Bundeling van
                                                                krachten biedt
                                                                   kansen!
                                                                   k      !




ABN AMRO Bank N.V.    21   NOVEMBER   2008 - ENG FINNOVATION                        8
Web TV Cases




                                     6

ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION             9
Interactivity on the spot


Samensmelting van internet en televisie

                                                             Beeld speelt een
                                                                     p
                                             Interactive tools are embedded
                                                            steeds grotere rol
                                            in the videoplayer and visible on
                                                                op internet
                                                    other website.
                                               On TV (Tele2) interactive
                                                                 …en…
                                             response is possible by using
                                                    the redInteractie wordt
                                                            button.
                                                            button
                                                               mogelijk op TV

                                                                  …dus…

                                                               Bundeling van
                                                               krachten biedt
                                                                  kansen!
                                                                  k      !




ABN AMRO Bank N.V.    21   NOVEMBER   2008 - ENG FINNOVATION                     10
Web TV Cases




                                     5

ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION            11
Fish where the fish are!




                                  We also distribute our
                              content onto other websites,
                                 where our target groups
                               already are. On de website
                               Belegger.tv we attract 5-15
                              thousand viewers per video.
                                                 p

ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION          12
Web TV Cases




                                     4

ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION            13
Cross company synergies




ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION      14
Web TV Cases




                                     3

ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION            15
Exclusive content and brand exposure




ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION   16
Web TV Cases




                                     2

ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION            17
Making More Possible: KLM Open Golf




ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION   18
Making More Possible: Meeting The Experts




                                                             More people get access to
                                                                 (exclusive) content.
                                                                 (   l i )        t t
                                                              Interactive tools facilitate
                                                               contact between on line
                                                             guests both on the web and
ABN AMRO Bank N.V.        21   NOVEMBER   2008 - ENG FINNOVATION
                                                                   in Second Life. 19
Web TV Cases




                                     1

ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION            20
Who is in control?




             RTL-Z

               or


              ABN AMRO




ABN AMRO Bank N.V.       21   NOVEMBER   2008 - ENG FINNOVATION                  21
Strategic agenda 2008-2010




                                                               Value added
        RESULTS                                                   to the

                                                               multi channel
INTEGRATION
& TRAFFIC                                                         mix of

                                                                ABN AMRO
 FUNDAMENT



 ABN AMRO Bank N.V.   21   NOVEMBER   2008 - ENG FINNOVATION                 22
Wrap-up


(
(Web-)TV contributes to:
   b )        ib
• brand exposure
• leads and direct sales                                            Strategic goals:
• messages with impact and emotion
                                                                       Branding
                                                                       B   di
• taking control over your own message
• live streaming of (exclusive) events
                                                                     L d & sales
                                                                     Leads   l
• support of marketing and communications
• new business models and partnerships
                                                                       Customer
                                                                       C t
• internal synergies                                                  Experience
• quality control and risk management
• internal communications and training


ABN AMRO Bank N.V.         21   NOVEMBER   2008 - ENG FINNOVATION                  23
What’s in it for you?
                                                             What s



  “We’ve got a strategic plan.                                         Take into
                                                                       account:
    It’s called: doingthings”
    It s         doingthings
                                                                     Needs of your
          - Herb Kelleher (Southwest Airlines)                         customer


                                                                     Needs of your
                                                                     organisation


                                                                     Opportunities


                                                                     Effectiveness



ABN AMRO Bank N.V.          21   NOVEMBER   2008 - ENG FINNOVATION                   24
Any questions?




           ABN AMRO TV                                                                   Contact details
           Joris Kok – Head of ABN AMRO TV

           ABN AMRO Dialogues House
           Foppingadreef 22, Amsterdam
           PO Box 283 (AA4111), 1000 EA Amsterdam
           Phone (+31) 20 628 4460 Mobile (+31) 65147 4385
           E-mail joris.kok@nl.abnamro.com or abn.amro.tv@nl.abnamro.com




ABN AMRO Bank N.V.                            21   NOVEMBER     2008 - ENG FINNOVATION                     25

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Abn Amro TV

  • 1. Joris Kok - ABN AMRO - Head of ABN AMRO TV - (+31) 65147 4385 - joris.kok@nl.abnamro.com
  • 2. ENG Finnovation 2008 Agenda ABN AMRO TV partners 1. Why start with web TV? Background and strategic goals 2. Added value of (web) TV: 7 cases 7. The power of the play button 6. Interactivity on the spot 5. Fish where the fish are! 4. Cross company synergies p y y g 3. Brand exposure 2. Making more possible 1. Who’s in control? 3. Strategic agenda 2008-2010 4 Wrap up – what’s in it for you? 4. Wrap-up 5. Any questions? ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 2
  • 3. Trends and customer behavior Convergence of internet and TV YouTube-generation YouTube generation Snack-sized content Making the online e pe e ce o e experience more personal ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION
  • 4. ABN AMRO TV: why? The brand ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 4
  • 5. ABN AMRO TV: why? Sales ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 5
  • 6. ABN AMRO TV: why? Customer experience ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 6
  • 7. Web TV Cases 7 ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 7
  • 8. The power of the play button Samensmelting van internet en televisie Beeld speelt een p steeds grotere rol op internet Two to three times more …en… clicks on the video item compared to text items! wordt p Interactie mogelijk op TV …dus… Bundeling van krachten biedt kansen! k ! ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 8
  • 9. Web TV Cases 6 ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 9
  • 10. Interactivity on the spot Samensmelting van internet en televisie Beeld speelt een p Interactive tools are embedded steeds grotere rol in the videoplayer and visible on op internet other website. On TV (Tele2) interactive …en… response is possible by using the redInteractie wordt button. button mogelijk op TV …dus… Bundeling van krachten biedt kansen! k ! ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 10
  • 11. Web TV Cases 5 ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 11
  • 12. Fish where the fish are! We also distribute our content onto other websites, where our target groups already are. On de website Belegger.tv we attract 5-15 thousand viewers per video. p ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 12
  • 13. Web TV Cases 4 ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 13
  • 14. Cross company synergies ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 14
  • 15. Web TV Cases 3 ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 15
  • 16. Exclusive content and brand exposure ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 16
  • 17. Web TV Cases 2 ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 17
  • 18. Making More Possible: KLM Open Golf ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 18
  • 19. Making More Possible: Meeting The Experts More people get access to (exclusive) content. ( l i ) t t Interactive tools facilitate contact between on line guests both on the web and ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION in Second Life. 19
  • 20. Web TV Cases 1 ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 20
  • 21. Who is in control? RTL-Z or ABN AMRO ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 21
  • 22. Strategic agenda 2008-2010 Value added RESULTS to the multi channel INTEGRATION & TRAFFIC mix of ABN AMRO FUNDAMENT ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 22
  • 23. Wrap-up ( (Web-)TV contributes to: b ) ib • brand exposure • leads and direct sales Strategic goals: • messages with impact and emotion Branding B di • taking control over your own message • live streaming of (exclusive) events L d & sales Leads l • support of marketing and communications • new business models and partnerships Customer C t • internal synergies Experience • quality control and risk management • internal communications and training ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 23
  • 24. What’s in it for you? What s “We’ve got a strategic plan. Take into account: It’s called: doingthings” It s doingthings Needs of your - Herb Kelleher (Southwest Airlines) customer Needs of your organisation Opportunities Effectiveness ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 24
  • 25. Any questions? ABN AMRO TV Contact details Joris Kok – Head of ABN AMRO TV ABN AMRO Dialogues House Foppingadreef 22, Amsterdam PO Box 283 (AA4111), 1000 EA Amsterdam Phone (+31) 20 628 4460 Mobile (+31) 65147 4385 E-mail joris.kok@nl.abnamro.com or abn.amro.tv@nl.abnamro.com ABN AMRO Bank N.V. 21 NOVEMBER 2008 - ENG FINNOVATION 25