Overview of EnergyPoint Research, Inc. (April 2010)

1. Market Intelligence for Today’s Global Oilfield
EnergyPoint Research
Company Overview

2. EnergyPoint Research
Measuring and monitoring the oil
and gas industry’s satisfaction with
product and service suppliers
Market-based research, not
consulting
2

3. Oilfield Products & Services
The industry’s reliance upon
suppliers is at an all-time high
Dependence growing in multiple
areas
Hundreds of billions spent annually
on products and services
3

4. MarketPartners® Program
Offers purchasers of oilfield products
and services opportunities to provide
regular evaluations of suppliers
Persons who manage or influence
product and service purchases
Survey results in the form of reports,
datasets and Online Portal access
4

5. Survey Funding
Surveys are independently-funded
by EnergyPoint
EnergyPoint is not hired by any
provider or purchaser of products or
services to conduct surveys
5

6. Survey Design
Focus on the products, services,
regions, and applications purchasers
say are most important
Emphasize driving attributes of
customer satisfaction
Test surveys to confirm relevancy of
questions
6

7. Confidentiality
Care taken to maintain
confidentiality and anonymity
related to data collected
EnergyPoint does not divulge names
of respondents or their employers
7

8. EnergyPoint’s Bi-Annual Survey Process
2004 through 2007
# of Evaluations Per Year
Bi-annual Bi-annual Bi-annual Bi-annual Bi-annual Bi-annual
Report Report Report Report Report Report
8

9. EnergyPoint’s Quarterly Survey Process
2008 to Present
# of Evaluations Per Quarter
Products Survey
Services Survey
Quarterly Reporting Via the EPR Online Portal
Continual Info
9

10. Customer Satisfaction
Leads to customer loyalty, positive-word-
of-mouth, stronger brand, etc.
Provides a roadmap for instituting
organizational improvements
Provides a means of identifying
opportunities
Ratings correlate nicely with shareholder
returns
10

11. Compelling Results
Since 2004, Investor Returns of Oilfield Suppliers Have Favored Customer
Satisfaction Leaders
Rated in Top Quartile Rated in Bottom Quartile
20% 18.0%
Stock Price Performance Relative to Peers
15%
10.7%
10%
5%
0%
-5%
-10% -7.6%
-15%
-15.4%
-20%
12-Month Relative Returns 24-Month Relative Returns
April 2010 11

12. Why EnergyPoint?
The industry standard for
measuring customer satisfaction
Ratings can be compared across
products, services, regions, periods,
etc.
Remember: “If you don’t measure it,
you can’t manage it.”
12

13. EnergyPoint Research
EnergyPoint Research, Inc.
P.O. Box 132049
Houston, Texas 77219
Phone: +1.713.529.9450
Email: info@epresearch.com
Website: www.energypointresearch.com
April 2010 13