Slides for a short talk to the Canterbury Software Cluster on 5 July 2016. I show how understanding a dashboard user journey helps identify ways to make the dashboard delight the user. This slide show is based in part on the Intranet Analytics report authored by me for ClearBox consulting. Download a copy here http://www.clearbox.co.uk/resources/intranet-analytics-report/

1. One breath, data to insight
A conversation starter for CEOs, CTOs, business managers and any one
building data dashboards

2. Dorje
McKinnon

3. Breathe

4. Delight

5. Website data

6. Tweet data

7. Brain work

8. Tweet
analysis

9. Tweet
analysis 2

10. Tweets per day went up.
A lot!
Tweet
insights

11. More young farmers
know what is going on.
Tweet
impact

12. Tweet
recommendation
Pay rise!

13. Website Analysis
Due to the All Black team
visiting the business

14. This is how your data should be used
Due to the All Black team
visiting the business.
Lots of people came to
our shop.
The result was great
profits that week.
Do it again!
Recommendation
Analysis
Insight
Impact

15. Discussion
Introduce yourself to someone you don’t know and ask how they’ll
improve the dashboard they’re responsible for

16. Intranet analytics
A report authored by Dorje McKinnon for ClearBox consulting UK.

17. Clearbox consulting
ClearBox consulting UK commissioned the Intranet Analytics report
which is available from
http://www.clearbox.co.uk/resources/intranet-analytics-report/

18. WebTrends analytics
SharePoint dashboard

19. WebTrends analytics change on previous
SharePoint dashboard percentage change

20. WebTrends analytics better or worse
SharePoint dashboard using color to indicate improvement or decline
over time

21. Ngage analytics data

22. Ngage analytics delight

23. Deliver

24. Delight

25. With data

26. And insight

27. www.vajra.co.nz
Digital workplace support
– translating between
business and technology

28. Photo credits
• Fire breath https://www.flickr.com/photos/pasa/10122885304
• Delight https://www.flickr.com/photos/ecmorgan/3192019619
• Brain https://www.youtube.com/watch?v=HgmQe-HXP9w
• WebTrends analytics http://www.webtrends.com
• NGAGE analytics http://ngageintelligence.com