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1. CREATING REMARKABLE EXPERIENCES
CREATING REMARKABLE EXPERIENCES FOR CUSTOMERS, STAFF, LEADERSHIP AND SUPPLIERS

2. 2
Creative Remarkable Experience
What Business are you in?
WE’VE ASKED SENIOR LEADERSHIP
AT RETAILERS AROUND THE WORLD
2
Creative Remarkable Experience

3. “WE’RE IN THE ELECTRONICS BUSINESS”
“WE’RE IN HARDWARE BUSINESS”
“WE’RE IN THE GROCERY BUSINESS”

4. WE’RE IN THE EXPERIENCE BUSINESS
WE BLEND TECHNOLOGY, LEARNING AND
PROCESSES TO ENABLE RETAILERS TO DELIVER
REMARKABLE CUSTOMER EXPERIENCES

5. OUR PHILOSOPHY
(MONKEYS ARE TRAINED)
PEOPLE MUST BE INSPIRED,
EDUCATED, ENTERTAINED AND ENGAGED…

6. “It’s a miracle that curiosity survives formal education”
~ Albert Einstein ~
(Our solutions are built to engage GenY)
Gen Y = Gen WHY
Why are you in charge?
Why should I engage
And Generation X and beyond

7. 7
Creative Remarkable Experience
Lack of Staff Engagement
BARRIERS TO REMARKABLE
Customer Experiences
Lack of Staff Knowledge
All Management, No Leadership
Broken Culture

8. 70% OF U.S EMPLOYEES
ARE DISENGAGED

9. 9
Creative Remarkable Experience
Our Solutions impact every major driver of
employee engagement
BARRIERS TO REMARKABLE
Customer Experiences
LACK OF STAFF ENGAGEMENT
ENGAGED STAFF = ENGAGED CUSTOMERS, AND THE OPPOSITE IS ALSO TRUE.

10. 10
I have a voice; My hard work is recognized
I understand and believe in the mission of my company
I Know what’s expected of me at work
BARRIERS TO REMARKABLE
Customer Experiences
My manager knows and cares about me as a person
Enterprise Learning. Direct Connection to Leadership; Recognition Systems; Vision Boards
Creative Remarkable Experience

11. 11
I am encouraged by others
I have oppertunities to learn and grow
I have the tools and resources I need to do my best work
BARRIERS TO REMARKABLE
Customer Experiences
Mobile access; Resource libraries; discussion boards; optional learning libraries; social support
Creative Remarkable Experience

12. 12
Creative Remarkable Experience
We deliver everything staff LOVE about social
and nothing that they hate around learning
BARRIERS TO REMARKABLE
Customer Experiences
LACK OF KNOWLEDGABLE STAFF

13. 13
Creative Remarkable Experience
Video-based learning Blogs that keep them
informed Score-card and Progress Tracking
Badges and Awards
BARRIERS TO REMARKABLE
Customer Experiences
LACK OF KNOWLEDGABLE STAFF

14. 14
Creative Remarkable Experience
Managers manage processes
Leaders develop people
BARRIERS TO REMARKABLE
Customer Experiences
ALL MANAGEMENT, NO LEADERSHIP

15. 15
Creative Remarkable Experience
We facilitate one-on-one meetings, provide
insight into staff progress and challenges,
enable staff vision boards and change the
opportunities for leaders to lead
BARRIERS TO REMARKABLE
Customer Experiences
ALL MANAGEMENT, NO LEADERSHIP
Dashboard Reporting | One-on-One Conversations | Insights through staff surveys and polls | Best Practice Sharing

16. 16
Creative Remarkable Experience
Culture is the foundation of any
family or group
BARRIERS TO REMARKABLE
Customer Experiences
BROKEN CULTURE

17. 17
Creative Remarkable Experience
Our Solution give insight in an organization that is hard to achieve in any other way. For the first time
it gives a global view of how staff are thinking, feeling and performing.
BARRIERS TO REMARKABLE
Customer Experiences
BROKEN CULTURE
It also gives leadership insight into how managers and staff are interacting (or not), and how to drive
improvement.
At the fundamental level, it gives the leadership an opportunity to connect with the entire organization in
ways that have typically never been done before.

18. ! Enterprise Learning System
! Gamification (points, levels and prizes)
! Categorized Discussions
! Team Member Recognition
! Real-Time Updates
! Leadership Connectivity
! Resource Libraries
! User-Generated Content
! Store Pages
! Extensible Search Engine
! Flexible Content by Job Performance
! Multiple User Interface by role
! Mobile Access
! Photo Boards
! Profiles
! Friending
! Groups
! Executive Access
! Staff Engagement Surveys
! Reporting and Analytics
BUILDING EXPERTISE
PLATFORM CAPABILITY 18

19. ! Videos
! Articles
! Blog Posts
! Reviews
! Surveys
! Polls
! Service Tools (PDF, embedded)
! Discussions
! Direct Conversations
! Banners
! Wiki Management
! Weekly Mobile Update
! Contests
CONTENT TOOLKIT
PLATFORM CAPABILITY 19

20. ! Gamification Elements
- Celebrate Successes
- Points
- Badges
- Status Levels
- Vendor Badge Program
- Contest Participation by Level
- Contests
! User Generated Content
- User-Uploaded Images
- User-Uploaded videos
- User-Published Blogs
ENGAGEMENT TOOLKIT
DRIVING SUCCESS 20

21. ! Launch Guidance
! Best Practices Sharing
! Measurable KPIs
! Category Expertise
! Content Support
! Monthly Insights
! Quarterly Business Planning
COMMUNITY BUILDER
! Direct Posting
! Real-time Publishing
! Discussion Responses & Management
! Real-time Reporting
SYSTEM ACCESS
COMMUNITY SUPPORT 21

22. ! Launch Guidance
! Best Practices Sharing
! Measurable KPIs
! Category Expertise
! Content Support
! Monthly Insights
! Quarterly Business Planning
COMMUNITY BUILDER
! Direct Posting
! Real-time Publishing
! Discussion Responses & Management
! Real-time Reporting
SYSTEM ACCESS
LEADERSHIP SUPPORT 22

23. ! Supplier Learning Content Launches
! Supplier Contests
! Supplier Surveys
! Supplier Reviews
! Supplier Reporting and Analytics
! Drive high-value experiences for Suppliers and staff
Our team provides direct support for supplier funding
including platform demonstrations, conference calls and
workshops to ensure that the platform is properly funded
We work directly with suppliers to integrate content,
communicate progress and deliver reporting
SUPPLIER INTERGRATION
SUPPLIER INTERGRATION &
FOUNDING
23

24. 24
Creative Remarkable Experience
PLATFORM FEATURES
Your great subCtle in this line
SOME OF THE HIGHLIGHTS
Forums
Engage Directly.
Polls/Surveys
Short and fun, polls quickly take the pulse of members.
Blogs
Deliver news and opinions to users via video or text.
Resource Library & Learning
Post recipes, videos, and media for free download.
Groups
Group by role, location and more dedicated to a
particular topic.
Member Spotlight
Get to know members from across the country.

25. Creative Remarkable Experience
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main staCsCcal
Design
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main staCsCcal
Idea
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Plan
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Advertising
! All native functions, including video learning and quizzes, are fully
compatible with mobile devices such as iPhone, iPad, and Android.
Courseware, videos and tests are short (3 mins or less) by design to
learn on the go.
MOBILE INTERACTION
25

26. Dedicated Community Managers that help
Turn your staff into a community and your community
into a tribe
WE GO ON THE
JOURNEY WITH YOU

27. ! Unlimited Learning Content
! Unlimited Article Publishing
! Unlimited Employee Users
! Set-up, Hosting and Technical Support
! Dedicated Program Manager
! Dedicated Community Manager
! Graphic Customization
! Contest Management (3 per year)
! Banner Creation (3 per week)
! Blog Posting (4 per week)
! Timeline: 12 Weeks to launch
! Investment: $135,000/year
PROGRAM EXECUTION
INVESTMENT OPTION
Full-day on-site with Jeffrey Maguire and executive leadership
team to focus organization on immediate needs and
opportunities
- Workshop with senior leadership
- Highlight challenges and issues to be addressed Explore
historical challenges and identify solves
- Develop 100 day plan
- Presentation on creating Remarkable Customer
Experiences
- Follow-up delivery of road-map based upon outcomes
Investment: $10,000 (does not include travel fees)
CONSULTING SUPPORT
27
Creative Remarkable Experience

28. ! Engaging Learning
! From 101 to advanced
! Custom Developed
! Aligned against business goals
! Award winning team of writers and producers
! Investment: $11,000 per module
LEARNING CONTENT
INVESTMENT OPTION
Full-day on-site with Jeffrey Maguire and executive leadership
team to focus organization on immediate needs and
opportunities
- Workshop with senior leadership
- Highlight challenges and issues to be addressed Explore
historical challenges and identify solves
- Develop 100 day plan
- Presentation on creating Remarkable Customer
Experiences
- Follow-up delivery of road-map based upon outcomes
Investment: $10,000 (does not include travel fees)
CONSULTING SUPPORT
28
Creative Remarkable Experience

29. Address
Your Company Name
1234 Main Street
New York, 33333
Phone & Fax
Direct Line: +453 123456789
Fax: +777 123456789
info@yourcompany.com
Social Media
Facebook.com/YourName
TwiVer.com/YourName
Youtube.com/YourName
GET IT IN TOUCH
Your great subCtle in this line