visit the blog for audio presentation that accompanies the slides.

1. A Useful Tool: The Cost of Poor
Quality
Surgical Business Model
Innovation.com

2. Intro
•
•
•
•
•
•
•
Lean & Six Sigma in Healthcare—why bother?
The DMAIC pathway once over lightly
Not all the tools all the time
The project charter and the COPQ
Drilling down on the COPQ
Some interesting thoughts on the COPQ
Closing thoughts

3. Lean & Six Sigma in Healthcare—why
bother?
• Cost data & quality data for US healthcare
• Usually perform at 1 defect / 1000
opportunities
• If that were good enough…
• High stakes field like healthcare
• Mine as well try something
• NOT just for manufacturing

4. “DMAIC”

5. Not all the tools all the time
•
•
•
•
•
The “belt system”
Standard tollgates at each DMAIC step
don’t need all the tools all the time
Project charter most commonly used
Elements of the project charter

6. The project charter and the COPQ
•
•
•
•
•
Who are the stakeholders?
Importance of finance team
COPQ from shared data
Median value $250k (Villanova)
Vital to “manage up”

7. Drilling down on the COPQ
•
•
•
•
•
•
Cost data from finance
The “4 buckets”
Internal failures
External failures
Costs of surveillance
Costs of prevention—(ROI)

8. Some interesting thoughts on the
COPQ
•
•
•
•
•
•
KEY to project success
Usually cheaper to be compliant
Challenges with “who is the customer”
Attracts attention to the project
Surprisingly large for healthcare projects
Focuses team on project charter, scope, and
size of project

9. Closing thoughts
•
•
•
•
•
•
•
Lean & Six Sigma in Healthcare—why bother?
The DMAIC pathway once over lightly
Not all the tools all the time
The project charter and the COPQ
Drilling down on the COPQ
Some interesting thoughts on the COPQ
Closing thoughts

11. More info:
www.surgicalbusinessmodelinnovation.com