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David Wright
David.Wright@kantar.com
Using Proximity Beacons to extract
meaning from offline interactions
What are they?
Mostly Battery!
Where do they fit into the Proximity Toolkit?
Cell ID – in retail park – several large department stores
GPS – Upmarket Department Store within retail park
WIFI – On second “fashion” floor
Beacon – Dwelled in Handbag Section
Beacon or NFC – Made a Purchase
100m – 1k
10-50m
20-200m
30cm-3m
<20cm
How do they work?
-90
-80
-70
-60
-50
-40
-30
-20
-10
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29
RSSI
What does beacon data look like?
RSSI = Received Signal Strength Indication
Wrist sensor compared to pocket
-74
-72
-70
-68
-66
-64
-62
-60
-58
-56
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
RSSI
Start-ups making sense of sensor noise
Beacon’s are already evolving
Stand-alone/battery
USB plugin Solar Power Stickers
Sensor Stickers!
Location/DistanceMotion Air QualityTemperature
Proximity “Listening” Flow
GEO-FENCE BEACON
ZONE
NFC
OTHER SENSORS
> X Seconds > X Seconds
Why this Rapid Evolution?
Indoor location = $10 billion in 2020
ABI Research
Beacon engagements
= 5 x more interaction
Over-saturation and irrelevant messages
= Decline and Delete
Lots of challenges
• No-one has your app!
• 8-18 % Have Bluetooth Turned on
• Large Retailers – tentative In Pilot Mode...
• Android >= only .... 4.4 kitkat above and lollipop....
• iOS 7.0 and above
• Getting the numbers to measure OOH uplift -requires huge listening
reach
• Security Issues.... i.e. third parties mapping your beacons
• Managing all those beacons!
Early Solutions
Gimbal
InMarket.com
Swirl (Twitter just invested
$18M in them)
APP Listening Networks Beacon Networks
WPP View – Beacon Hotspots
APAC - Greater merger of Social with E-Commerce?
WeChat “Shake Nearby” WeChat’s Wallet
Path Tracker – Use Case China
Path tracker gives an holistic picture of high traffic area
vs low traffic and high stopping vs low stopping.
*312 BEACONS
Path tracker can capture the distribution of time spent for every
shopper in the store
5%
20% 25%
17%
14%
9%
4%
3#
1% 1% 1%
Time in store (mins)
Average time
in store
41 mins
Average spending
(RMB)
105.3
Implementation Summary
• 327 Beacons
• Respondents – pre-recruited and handed phone
• The app triggered a survey on store exit
• Heat maps and data analysis was done in-house
• Initial set up was expensive
• Expect cost and time to come down for subsequent projects.
Smart-Cart .. Philippines
Time Location Movement Reaction Action
Purchase Survey
Proximity + Sensors = holistic picture of a shopper
Screenshot from batch.com (provides aggregated reporting on mobile notifications)
List Ease provided by inMarket.com
Proximity + Mobile Messaging
Privacy
1. Understanding key moments up to the
moment of purchase
2. Easy to do small scale experiments
3. Multiple uses for beacons - be
creative!
Final Points – be creative!
David Wright
David.Wright@kantar.com
Using Proximity Beacons to extract
meaning from offline interactions

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MRMW_BEACON_NY_DAVID_WRIGHT

  • 1. David Wright David.Wright@kantar.com Using Proximity Beacons to extract meaning from offline interactions
  • 3. Where do they fit into the Proximity Toolkit? Cell ID – in retail park – several large department stores GPS – Upmarket Department Store within retail park WIFI – On second “fashion” floor Beacon – Dwelled in Handbag Section Beacon or NFC – Made a Purchase 100m – 1k 10-50m 20-200m 30cm-3m <20cm
  • 4. How do they work?
  • 5. -90 -80 -70 -60 -50 -40 -30 -20 -10 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 RSSI What does beacon data look like? RSSI = Received Signal Strength Indication
  • 6. Wrist sensor compared to pocket -74 -72 -70 -68 -66 -64 -62 -60 -58 -56 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 RSSI
  • 7. Start-ups making sense of sensor noise
  • 8. Beacon’s are already evolving Stand-alone/battery USB plugin Solar Power Stickers
  • 10. Proximity “Listening” Flow GEO-FENCE BEACON ZONE NFC OTHER SENSORS > X Seconds > X Seconds
  • 11. Why this Rapid Evolution? Indoor location = $10 billion in 2020 ABI Research Beacon engagements = 5 x more interaction Over-saturation and irrelevant messages = Decline and Delete
  • 12. Lots of challenges • No-one has your app! • 8-18 % Have Bluetooth Turned on • Large Retailers – tentative In Pilot Mode... • Android >= only .... 4.4 kitkat above and lollipop.... • iOS 7.0 and above • Getting the numbers to measure OOH uplift -requires huge listening reach • Security Issues.... i.e. third parties mapping your beacons • Managing all those beacons!
  • 13. Early Solutions Gimbal InMarket.com Swirl (Twitter just invested $18M in them) APP Listening Networks Beacon Networks
  • 14. WPP View – Beacon Hotspots
  • 15. APAC - Greater merger of Social with E-Commerce? WeChat “Shake Nearby” WeChat’s Wallet
  • 16. Path Tracker – Use Case China Path tracker gives an holistic picture of high traffic area vs low traffic and high stopping vs low stopping. *312 BEACONS
  • 17. Path tracker can capture the distribution of time spent for every shopper in the store 5% 20% 25% 17% 14% 9% 4% 3# 1% 1% 1% Time in store (mins) Average time in store 41 mins Average spending (RMB) 105.3
  • 18. Implementation Summary • 327 Beacons • Respondents – pre-recruited and handed phone • The app triggered a survey on store exit • Heat maps and data analysis was done in-house • Initial set up was expensive • Expect cost and time to come down for subsequent projects.
  • 20. Time Location Movement Reaction Action Purchase Survey Proximity + Sensors = holistic picture of a shopper
  • 21. Screenshot from batch.com (provides aggregated reporting on mobile notifications) List Ease provided by inMarket.com Proximity + Mobile Messaging
  • 23. 1. Understanding key moments up to the moment of purchase 2. Easy to do small scale experiments 3. Multiple uses for beacons - be creative! Final Points – be creative!
  • 24. David Wright David.Wright@kantar.com Using Proximity Beacons to extract meaning from offline interactions