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  Appreciative Inquiry  &   Foundations  in Positive Organization Development A Pentascope MasterClass David Cooperrider Weatherhead School of Management  Case Western Reserve University [email_address]
A Special Time in Our Field:  Re-thinking Human Organization and Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Today ,[object Object],[object Object],[object Object]
Peter Drucker…an interview I did with him on “The Next Society” ,[object Object]
Could it Be… Leading Change Might Be  All  About Strengths?  ,[object Object],[object Object],[object Object]
Two Ideas ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
  Principles of “AI” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Opening Inquiry Questions for Reflection
About you and your background. ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
2. When do people feel most passionate? Signature strengths?  ,[object Object],[object Object],[object Object],[object Object]
3. Images of the Future (Your Organization in 2020) ,[object Object],[object Object]
Opening Interview   (Ai conversation in pairs) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pioneering Research Across Many Fields An Emerging  Vocabulary of “Positive Change”
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Many Disciplines The New Model of Strength-based Change
Empirical Support  for “Broaden and Build” Theory  of Positive Emotions ,[object Object],[object Object],[object Object],[object Object],[object Object]
From Individual Emotions and Neural Impact to High Quality Circuitry in Organizations: Positive Energy and Leading Leadership….(Wayne Baker 2004 in  Positive Organizational Scholarship)
Losada’s New Research on High Performing Business Teams   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quick conversation… ,[object Object],[object Object]
Deficit Theory of Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Metaphor: Organizations are problems to be solved
Unintended Consequences  of Chronic Deficit Discourse ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Form Groups 2+2+2 + 2=8…return _____ ,[object Object],[object Object],[object Object],[object Object],[object Object]
1. HIGH POINTS Patterns & Themes Be ready to share one best story from group 2. WHEN ARE PEOPLE MOST PASSIONATE? CONTINUITY: THINGS TO KEEP EVEN AS WE CHANGE: 3. IMAGES OF THE FUTURE WE WANT—WHAT IT LOOKS LIKE IN 2020
Moving From Strength to Strength What Would We Call It? ,[object Object],[object Object],[object Object]
Appreciative Inquiry is a Shift ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Deficit Management (deficit based change) (strength-based innovation) Appreciative Inquiry Machine Metaphor: Organizations are  “problems to be solved” New Metaphor: Living Human Systems “ webs of infinite strengths”
Hunter Douglas Case
Ap-pre’ci-ate, v., ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In-quire’ (kwir), v., ,[object Object],[object Object],[object Object]
What Would You Call It? (All These Things Taken Together) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Positive Core
Step One at Center of “4-D” Model:   “Topic Choice” ,[object Object],[object Object],[object Object]
Most “AI” Type Organizational Studies Have 3-5 Topics ,[object Object],[object Object],[object Object],[object Object]
Best Way to Build High Engagement and Enthusiasm? ,[object Object],[object Object]
Topic Choice: Examples Magnetic Work Environments Revolutionary Customer Responsiveness  Liberating Collaboration Mergers as “A Symphony of Strengths” Outstanding Arrival Experiences Instinctive Execution Game Changing Innovation Optimizing Margins Pervasive Leadership “ Lightning Fast Consensus” “ High Purpose Profit Opportunities”
Do we really ??? want to do one more study of… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2. Requires intentional  re-framing : The classic choice: “ glass is half empty or half full” 3. Affirmative  topic choice Building and analyzing  what we want instead of what we don’t want Fairway versus “No not woods” 1. Appreciating the positive  inherent generative potential   in the present
Topic Re-framing Can Lead  to Exciting Breakthrough Results ,[object Object],[object Object],[object Object]
Where Do Good Topics Come From?  How to “home-grow” from the 3 generic AI questions TOPIC creation
Affirmative “Topic Choice” (creating transformative topics) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Genius is Creating the Question ,[object Object],[object Object]
The Art of the Question in Leadership and Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Encyclopedia of Positive Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
What New Questions? From a Study Customer Dissatisfaction and Complaints
[object Object],[object Object],Magnetic Connections
Magnetic Connections  (continued) ,[object Object],[object Object]
Allstate Insurance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ INSTINCTIVE EXECUTION” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Engagement and Positive Energy ,[object Object],[object Object]
Engagement & Energy ,[object Object],[object Object]
We Live in the Worlds Our Questions Create ,[object Object],[object Object]
Groups Crafting the Question return ____ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Surprise of Friendship! ,[object Object],[object Object],[object Object]
What Matters Most in Doing Appreciative Inquiry Interviews ,[object Object]
The AI 4-D Model of Positive Change Discovery “ What gives life?” The best of what is. Appreciating Dream “ What might be?” Envisioning Results/Impact Design “ What should be –  the ideal?” Co-constructing Destiny “ How to empower,  learn, and improvise?” Sustaining Affirmative Topic
Introduction to the  Appreciative Inquiry  Summit Method Magnifying Whole System Strengths Using Large Group Methods
The AI  Organization Summit Method Creating an Alignment of Strengths Using Large Group Methods
5 Common  Approaches to Change ,[object Object],[object Object],[object Object],[object Object],[object Object]
Typical Results ,[object Object],[object Object],[object Object],[object Object],[object Object]
Typical Results (cont) ,[object Object],[object Object],[object Object]
The AI Summit Success Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
groups ,[object Object],[object Object],[object Object]
Nutrimental Foods The Results One Year Later ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
AI Summits:  Three Ways to Understand Positive Change
Why Does Experience of Wholeness… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Roadway Express :  65 Ai Summits:  Energized, Unified ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Corporate Merger of Strength with Appreciative Inquiry Scenes From a $8 Billion Dollar Merger Integration Summit
Results Post Merger Integration “A Merger of Strengths” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Gallop Study:  1.7 Million Employees ,[object Object],[object Object],[object Object],[object Object]
The Clock  Ticking —speed obviously matters in business. The AI Summit…it is fast.  ,[object Object],[object Object],[object Object]
Experience of Authority & Influence High Engagement Organization Traditional Command & Control 1st Level 2nd Level LOW Influence HIGH Influence Top Levels
Why High Engagement? The Business Case ,[object Object],[object Object],[object Object],[object Object],[object Object]
“ Let us choose to unite the strengths markets with the power of universal ideals” --UN Secretary General Kofi Annan
Appreciative Inquiry Summit Method  at the  UN Global Compact  With 500 CEOs and Civil Society Leaders
Results:  Vision of 100,000 Companies ,[object Object],[object Object],[object Object],[object Object],[object Object]
The AI 4-D Model Discovery “ What gives life?” The best of what is. Appreciating Dream “ What might be?” Envisioning Results/Impact Design “ What should be –  the ideal?” Co-constructing Destiny “ How to empower,  learn, and improvise?” Sustaining Affirmative Topic
The AI Summit Can Be Adapted in Many Ways ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leveraging the Power of Associations  for a New Magnitude of  Socially Responsible Leadership
What OvationNet’s Technology  Made Possible
The Summit Design Team Website Designing the Summit
The Pre-Summit Website Preparing for the Summit
Welcome to the Gaylord!
Technology… Behind the Scenes Streaming video presentations help dissolve the boundaries of location
David Cooperrider Streaming Live To Virtual Participants  At the Gaylord
Jeffrey Sachs Streaming Live To Virtual Participants At the Gaylord
Defining Our Vision
Virtual Roundtables
Presenting Our Projects
Austin, Chicago & Washington DC:  Working Together
Delayed Time Participation:  International Locations Dubai Brussels Shanghai
 
Committing Ourselves
And  Moving Forward … Project Workspaces
 
Join us for the Follow-up Summit! October 14, 15 & 16
AI Summit Planning  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions to consider when creating the summit agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How AI Addresses the Three Essentials of Change Management Suresh Srivastva and others  Executive Continuity.
Research on the Functions of Good “Continuity Management” ,[object Object],[object Object]
Power of Stories ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Contructionism ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How About Appreciative Inquiry Under Conditions of Crisis and Conflict? ,[object Object],[object Object],[object Object],[object Object]
Principles of Metaphor ,[object Object],[object Object],[object Object],[object Object],[object Object]
Generative Metaphor Intervention/Enhancement ,[object Object],[object Object],[object Object],[object Object]
The AI 4-D Model Discovery “ What gives life?” The best of what is. Appreciating Dream “ What might be?” Envisioning Results/Impact Design “ What should be –  the ideal?” Co-constructing Destiny “ How to empower,  learn, and improvise?” Sustaining Affirmative Topic
What is Design? ,[object Object],[object Object]
Does Design Matter? ,[object Object],[object Object]
Our Work With IDEO   World Class Designing in Action ,[object Object],[object Object],[object Object]
Fast Company said… “ IDEO is the world's most celebrated design firm"  The  Wall Street Journal  dubbed IDEO's offices "Imagination's Playground"  Fortune  titled its visit to IDEO "A Day at Innovation U"  Every spring,  Business Week  includes a cumulative tally of firms  who have won the most Industrial Design Excellence Awards.  IDEO has topped that list for ten years running.
The Perfect Brainstormer “The best way to get a good idea is  to generate lots of ideas” --Linus Pauling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rapid Prototyping “All Life is an Experiment. The More Experiments You Make the Better”  –Ralph Waldo Emerson ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Are Ai Summits Too Small, Too Limited? ,[object Object],[object Object]
The Age of the Network Small Groups Hierarchy Bureaucracy Networks Nomadic Agricultural Industrial Information 160,000 BCE. 10,000 BCE 18th century... 20 th  century... + + +
It’s not about Technology
Destiny as Improvisation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Accelerating Strengths Network “ASN” Over time Online Offline
Example at Roadway The “94 Now Network” ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Examples how the network has benefited the company
Exciting Application Arenas   Appreciative Inquiry & Strength-based Approaches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lets Imagine Projects: Where Might an AI Approach Create Value in My Work, or Community, or World? ,[object Object],[object Object],[object Object],[object Object]
Next Steps  return_____ ,[object Object],[object Object],[object Object],[object Object],[object Object]
The  Appreciable  World is So Much Larger Than Our Normal, Everyday Appreciative Knowing Capacity… ,[object Object],[object Object]
Elevating Inquiry into The Appreciable World Advancing Extension of Relatedness & Universal Capacity   High Initiating Lo w ,[object Object],[object Object],[object Object],[object Object],E levation   and   Extension  of  Inquiry   Pro-Fusion  of  + Strength Activation  of Energy
We Are Born To Appreciate:  Three Facts About All Human Beings ,[object Object],[object Object],[object Object]
Figure 1:   Three Circles for Understanding the Strengths Revolution and the Design of Strengths-based Organizations The Spirit of Appreciative Inquiry
  Knowledge Resources  Appreciative Inquiry Cases and Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Pentascope Masterclass Cooperrider 2008

  • 1. Appreciative Inquiry & Foundations in Positive Organization Development A Pentascope MasterClass David Cooperrider Weatherhead School of Management Case Western Reserve University [email_address]
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  • 9. Opening Inquiry Questions for Reflection
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  • 15. Pioneering Research Across Many Fields An Emerging Vocabulary of “Positive Change”
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  • 18. From Individual Emotions and Neural Impact to High Quality Circuitry in Organizations: Positive Energy and Leading Leadership….(Wayne Baker 2004 in Positive Organizational Scholarship)
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  • 24. 1. HIGH POINTS Patterns & Themes Be ready to share one best story from group 2. WHEN ARE PEOPLE MOST PASSIONATE? CONTINUITY: THINGS TO KEEP EVEN AS WE CHANGE: 3. IMAGES OF THE FUTURE WE WANT—WHAT IT LOOKS LIKE IN 2020
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  • 36. Topic Choice: Examples Magnetic Work Environments Revolutionary Customer Responsiveness Liberating Collaboration Mergers as “A Symphony of Strengths” Outstanding Arrival Experiences Instinctive Execution Game Changing Innovation Optimizing Margins Pervasive Leadership “ Lightning Fast Consensus” “ High Purpose Profit Opportunities”
  • 37.
  • 38. 2. Requires intentional re-framing : The classic choice: “ glass is half empty or half full” 3. Affirmative topic choice Building and analyzing what we want instead of what we don’t want Fairway versus “No not woods” 1. Appreciating the positive inherent generative potential in the present
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  • 40. Where Do Good Topics Come From? How to “home-grow” from the 3 generic AI questions TOPIC creation
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  • 45. What New Questions? From a Study Customer Dissatisfaction and Complaints
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  • 57. The AI 4-D Model of Positive Change Discovery “ What gives life?” The best of what is. Appreciating Dream “ What might be?” Envisioning Results/Impact Design “ What should be – the ideal?” Co-constructing Destiny “ How to empower, learn, and improvise?” Sustaining Affirmative Topic
  • 58. Introduction to the Appreciative Inquiry Summit Method Magnifying Whole System Strengths Using Large Group Methods
  • 59. The AI Organization Summit Method Creating an Alignment of Strengths Using Large Group Methods
  • 60.
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  • 66. AI Summits: Three Ways to Understand Positive Change
  • 67.
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  • 69. Corporate Merger of Strength with Appreciative Inquiry Scenes From a $8 Billion Dollar Merger Integration Summit
  • 70.
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  • 73. Experience of Authority & Influence High Engagement Organization Traditional Command & Control 1st Level 2nd Level LOW Influence HIGH Influence Top Levels
  • 74.
  • 75. “ Let us choose to unite the strengths markets with the power of universal ideals” --UN Secretary General Kofi Annan
  • 76. Appreciative Inquiry Summit Method at the UN Global Compact With 500 CEOs and Civil Society Leaders
  • 77.
  • 78. The AI 4-D Model Discovery “ What gives life?” The best of what is. Appreciating Dream “ What might be?” Envisioning Results/Impact Design “ What should be – the ideal?” Co-constructing Destiny “ How to empower, learn, and improvise?” Sustaining Affirmative Topic
  • 79.
  • 80. Leveraging the Power of Associations for a New Magnitude of Socially Responsible Leadership
  • 82. The Summit Design Team Website Designing the Summit
  • 83. The Pre-Summit Website Preparing for the Summit
  • 84. Welcome to the Gaylord!
  • 85. Technology… Behind the Scenes Streaming video presentations help dissolve the boundaries of location
  • 86. David Cooperrider Streaming Live To Virtual Participants At the Gaylord
  • 87. Jeffrey Sachs Streaming Live To Virtual Participants At the Gaylord
  • 91. Austin, Chicago & Washington DC: Working Together
  • 92. Delayed Time Participation: International Locations Dubai Brussels Shanghai
  • 93.  
  • 95. And Moving Forward … Project Workspaces
  • 96.  
  • 97. Join us for the Follow-up Summit! October 14, 15 & 16
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  • 100. How AI Addresses the Three Essentials of Change Management Suresh Srivastva and others Executive Continuity.
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  • 107. The AI 4-D Model Discovery “ What gives life?” The best of what is. Appreciating Dream “ What might be?” Envisioning Results/Impact Design “ What should be – the ideal?” Co-constructing Destiny “ How to empower, learn, and improvise?” Sustaining Affirmative Topic
  • 108.
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  • 111. Fast Company said… “ IDEO is the world's most celebrated design firm" The Wall Street Journal dubbed IDEO's offices "Imagination's Playground" Fortune titled its visit to IDEO "A Day at Innovation U" Every spring, Business Week includes a cumulative tally of firms who have won the most Industrial Design Excellence Awards. IDEO has topped that list for ten years running.
  • 112.
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  • 115. The Age of the Network Small Groups Hierarchy Bureaucracy Networks Nomadic Agricultural Industrial Information 160,000 BCE. 10,000 BCE 18th century... 20 th century... + + +
  • 116. It’s not about Technology
  • 117.
  • 118. The Accelerating Strengths Network “ASN” Over time Online Offline
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  • 127. Figure 1: Three Circles for Understanding the Strengths Revolution and the Design of Strengths-based Organizations The Spirit of Appreciative Inquiry
  • 128.