Information workers use over 9 apps/day, and have more than half of them open at any one time. This work experience makes it difficult for them to focus on what's important and to see the big picture. New developments in artificial intelligence, specifically natural language processing and machine learning, offer a new way to interact with the apps we already have - by topics. Cognitive science teaches us that our brains think in terms of associated topics, so it just makes sense that our interaction with technology should be in terms of topics, such as customer, product, or service, rather than by apps such as Outlook, Word, Salesforce, and Zendesk. This presentation describes the promise of Topic Computing
3. 3
Source: ‘The False Promise of the App Economy’ Survey Report, July 2017, n=881
OVER
9apps used per day
by avg. information worker
4. 4
The Technology Behind Topic Computing
AI can help solve the problem of information overload
Smartphones, the cloud, cheap computer
memory, and high-speed data networks...
Coupled with natural language processing and
machine learning, technology is no longer the
bottleneck to presenting the ultimate user
experience.”
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The Science Behind Topic Computing
The brain connects related
topics through associative
memory, which explains how
people learn and remember
relationships between
unrelated items.”
6. Topic Computing and Productivity
6
Annual cost to the economy due
to information overload
25% of information workers waste their time
dealing with huge and growing data streams.
Source: Information Overload Research Group
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Information Overload Contributes to Poor Productivity
Workers are too busy
sifting through information
to focus on the most
important aspects of their
jobs; those that require
deep thought and
concentration.”
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The secret of topic computing is in its use
of AI, like natural language processing and
machine learning, to aggregate information
together in a meaningful way, the way the
brain works.
For the first time, people see the big picture.
The result is improved employee productivity.”
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The Topic Computing Market
Source: https://harmon.ie/blog/harmonie-debuts-collage
The more tools in use, the more complex it
becomes to focus on the actual work, because
related information spans across multiple clouds…
Tools that aggregate multiple sources into a single
location make it easier for employees to create,
discover and take action on the things people
require to get their jobs done.
Alan Lepofsky, VP and Principal Analyst
Constellation Research
10. 10
Activity Hub – Vendors in this segment remain focused on
the role of a central destination site, acting as a horizontal
platform that brings work into that common experience.
However, the ability to externally integrate with multiple
business applications, cloud office platforms and other
social software applications — to provide a unified view —
will become more critical over time.
Sample vendors: IBM, Jive, Microsoft, harmon.ie
27 April 2017
Analyst(s): Mike Gotta | Nikos Drakos | Jeffrey Mann
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A Day in the Life…
What is happening with my key account?
Ron Howard
Account Manager
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A Day in the Life…
Client questions, tasks, information exchange
Account status, contacts, customer interactions
Trouble tickets, status of service calls, contacts
O365/SharePoint – Project plans, contracts, RFPs
project status, tasks, contacts
Ron’s sources of information:
13. Today’s App-Centric User Experience
• One app for each service
• Activities span multiple apps
• Hard to ‘focus on what matters most’
• Workers ‘drop the ball’
13
What is happening with the deal?
14. 2. Notifications from all information
sources aggregated into a single
unified information stream
1. Key topics
identified in
email messages
3. Information related
to email topics
displayed in order
of importance
Topic Computing
Information The
Way Your Brain Works
The problem is that business requires focus. We need to focus, think and act in order to be productive. We need to focus in order to solve problems. We need to focus to develop software, we need focus to listen to each other, in order understand our customers. Focus is the key to business productivity. So the very design of the mobile device doesn’t match the most basic business requirement: focus.
You are most certainly using apps beyond Office 365 in your business.
harmon.ie humanizes the Digital Experience by showing all notifications from all your apps, not just those from Office 365. Finally, you see all the information you need to do your job, in one place, email, arranged by topic. So you can focus on customers, project, products, and so on without having to toggle from app to app.
And you don’t have to install any new software, do any new training, or integrate apps or services. It’s all part of your existing harmon.ie product; the one you already own/buy today.
You progress at your own pace. Start today by humanizing the Office 365 experience by dragging and dropping documents to SharePoint. And progress to full “Topic Computing.”
By humanizing the Digital Experience, harmon.ie enables you to get productivity out of all your apps, so your business initiatives are successful.