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REMOVING BEHAVIORAL BARRIERS
SEGMENT TOPICS ,[object Object],[object Object],[object Object],[object Object]
THE BEHAVIORAL OBSERVATION MODEL
APPLIED BEHAVIORAL ANALYSIS AND ACTION PLANNING
ATTITUDES OR BEHAVIOR? Where should we focus our attention first?
Reasons Sites Focus First on Attitudes ,[object Object],[object Object],[object Object],[object Object]
DEFINITIONS Attitude -  Deep-seeded feeling or emotion -  Internally focused Behavior -  An observable action -  Externally focused
Reasons Why Behavioral - Based Safety Management is Right ,[object Object],[object Object],[object Object],[object Object],[object Object]
BEHAVIORAL-BASED  SAFETY MANAGEMENT A process that promotes continuous improvement through the identification,targeting and feedback about critical safety behaviors well in advance of first-aid injuries or illnesses.
Fatal Injuries Serious Injuries - Recordables - Lost Workdays  Minor Injuries (First Aid)  & Near Miss Incidents BEHAVIORS BEHAVIORS AS A LEADING INDICATOR OF PERFORMANCE Systems and Processes Management Systems, Accountability, Safe Practices, Engineering Controls, Audits/Inspections, etc. Values & Beliefs All accidents can be prevented, HSE Focus in all we do, Safety is a top priority, everyone is responsible for safety
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],3-TYPES OF BEHAVIORS
DEFINITION:   “Enabled” Behavior ,[object Object],[object Object],[object Object],[object Object]
DEFINITION:   “Difficult” Behavior A  difficult  behavior is a partially enabled behavior. It is a behavior that can be performed, but only at the cost of going out of one’s way because, for instance, the needed tools or equipment are not located near he work station.
DEFINITION:  “Non-enabled” Behavior A  non-enabled  behavior is one over which an employee has no control. It is a behavior that we are “supposed to do around here” but, in fact, do not have the equipment or the time or the permission to perform.
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ ABC”ANALYSIS (Antecedent, Behavior, Consequence)
“ ABC” Analysis of Unsafe Behavior ,[object Object],[object Object],[object Object]
THE THREE KEYS TO USING"CONSEQUENCES" TO CHANGE  AN UNSAFE BEHAVIOR: ,[object Object],[object Object],[object Object]
Timing "A  consequence  must occur  soon  after a behavior to be most effective ."
Consistency "A consequence that is  certain  to follow a behavior is seen as a strong deterrent to unwanted behavior."
Significance "The significance of a  positive  response has been shown to be more powerful in changing behavior than a negative exchange."
SOON - CERTAIN - POSITIVE
“ ABC” Analysis Example A   B   C “ ABC ANALYSIS”  S/L  C/U  +/-   -  Failure to Wear    Safety Glasses
“ ABC” Analysis Example A   B   C “ ABC ANALYSIS”  S/L  C/U  +/- ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ ABC” Analysis Example A   B   C “ ABC ANALYSIS”  S/L  C/U  +/- - Uncomfortable   - Failure to Wear  - Comfortable   Safety Glasses - Fog-up   - See Better - No Discipline   - Discipline - Won’t be Injured   - Maybe Injury - Unavailable   - Saves Time - Peer Pressure   -  Peer Approval
“ ABC” Analysis Example A   B   C “ ABC ANALYSIS”  S/L  C/U  +/- - Uncomfortable   - Failure to Wear  - Comfortable  S  C  +   Safety Glasses - Fog-up   - See Better   S  C  + - No Discipline   - Discipline  L  U  - - Won’t be Injured   - Maybe Injury  L  U  - - Unavailable   - Saves Time  S  C  + - Peer Pressure   -  Peer Approval   S  C  +
THE SAFETY DILEMMA Many safe behaviors are punishing -  Uncomfortable -  Restricts motion -  Inconvenient -  Unavailable -  Difficult Many unsafe behaviors are rewarding -  Faster -  Comfortable -  Freedom of movement -  Saves time
Behavioral Action Plan - Wearing Safety Glasses Action Steps   Date/Responsibility 1.  Provide multiple styles of safety glasses and arrange for proper fitting. (Review recommendations with  assembly employees for their input. 2.  Choose an anti-fogging solution for Assembly Department employees. 3/94  Assembly Dept. Manager & Assembly START Team Member. 5/94  Assembly START Team
Action Steps Date/Responsibility 3.  Identify and recommend work area modifications that will impact the fogging issue. 4.  Retrain employees on the need to wear safety glasses. 5.  Evaluate stores and area supply cabinets to ensure that there is an adequate supply of safety glasses. 10/94 -  Engineering Department and Assembly START Team Reps  2/94 - START Team 2/94 -  START Team Reps.  6.  Increase safety audits in the Assembly Department and focus on safety glasses.  7.  Review status report of audits and action plan with all employees. Immediately/all trained auditors Monthly/START Team Representative and Supervisors
INCIDENT/INJURY REPORTS Ratio of  Total Injury Rate OSHA Injury Rate Ratio
"ABC" ANALYSIS A   B   C   ABC ANALYSIS S/L  C/U  +/- 1 .  Does not see the  1.  Nothing happens  S  C + need to report   no disciplinary action   for not reporting 2.  Fear of discipline   2.  Group maintains  S  C +   safety record 3.  Takes too much time   3. Injury does not   S  C -   get treated 4.  Work group might lose   4. No paperwork  S  C + safety prize   hassle 5.  Anticipates peer criticism   5. Avoids confrontation S  C + if he reports   with supervisor 6.  Cannot leave job site   6. Injury gets worse   L  U _ 7.  Doesn't like incident   7. Stays eligible for   S  C + investigation forms   safety prize 8.  Saves time  Failure to report incidents
“ ABC” ANALYSIS WORKSHOP
POSITIVE VS. NEGATIVE REINFORCEMENT
SEGMENT TOPICS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TRAINING OR MOTIVATION? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FOUR (4) BEHAVIORAL  CONSEQUENCES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
POSITIVE REINFORCEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
NEGATIVE REINFORCEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
POSITIVE vs. NEGATIVE REINFORCEMENT + R - R Time Reinforcement
PUNISHMENT (DISCIPLINE) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PROPER USE OF DISCIPLINE ,[object Object],[object Object],[object Object]
EXTINCTION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BEHAVIORAL CONSEQUENCES WORKSHOP
PATH FORWARD
 

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Removing Behavioral Barriers

  • 2.
  • 4. APPLIED BEHAVIORAL ANALYSIS AND ACTION PLANNING
  • 5. ATTITUDES OR BEHAVIOR? Where should we focus our attention first?
  • 6.
  • 7. DEFINITIONS Attitude - Deep-seeded feeling or emotion - Internally focused Behavior - An observable action - Externally focused
  • 8.
  • 9. BEHAVIORAL-BASED SAFETY MANAGEMENT A process that promotes continuous improvement through the identification,targeting and feedback about critical safety behaviors well in advance of first-aid injuries or illnesses.
  • 10. Fatal Injuries Serious Injuries - Recordables - Lost Workdays Minor Injuries (First Aid) & Near Miss Incidents BEHAVIORS BEHAVIORS AS A LEADING INDICATOR OF PERFORMANCE Systems and Processes Management Systems, Accountability, Safe Practices, Engineering Controls, Audits/Inspections, etc. Values & Beliefs All accidents can be prevented, HSE Focus in all we do, Safety is a top priority, everyone is responsible for safety
  • 11.
  • 12.
  • 13.
  • 14. DEFINITION: “Difficult” Behavior A difficult behavior is a partially enabled behavior. It is a behavior that can be performed, but only at the cost of going out of one’s way because, for instance, the needed tools or equipment are not located near he work station.
  • 15. DEFINITION: “Non-enabled” Behavior A non-enabled behavior is one over which an employee has no control. It is a behavior that we are “supposed to do around here” but, in fact, do not have the equipment or the time or the permission to perform.
  • 16.
  • 17.
  • 18. “ ABC”ANALYSIS (Antecedent, Behavior, Consequence)
  • 19.
  • 20.
  • 21. Timing "A consequence must occur soon after a behavior to be most effective ."
  • 22. Consistency "A consequence that is certain to follow a behavior is seen as a strong deterrent to unwanted behavior."
  • 23. Significance "The significance of a positive response has been shown to be more powerful in changing behavior than a negative exchange."
  • 24. SOON - CERTAIN - POSITIVE
  • 25. “ ABC” Analysis Example A B C “ ABC ANALYSIS” S/L C/U +/- - Failure to Wear Safety Glasses
  • 26.
  • 27. “ ABC” Analysis Example A B C “ ABC ANALYSIS” S/L C/U +/- - Uncomfortable - Failure to Wear - Comfortable Safety Glasses - Fog-up - See Better - No Discipline - Discipline - Won’t be Injured - Maybe Injury - Unavailable - Saves Time - Peer Pressure - Peer Approval
  • 28. “ ABC” Analysis Example A B C “ ABC ANALYSIS” S/L C/U +/- - Uncomfortable - Failure to Wear - Comfortable S C + Safety Glasses - Fog-up - See Better S C + - No Discipline - Discipline L U - - Won’t be Injured - Maybe Injury L U - - Unavailable - Saves Time S C + - Peer Pressure - Peer Approval S C +
  • 29. THE SAFETY DILEMMA Many safe behaviors are punishing - Uncomfortable - Restricts motion - Inconvenient - Unavailable - Difficult Many unsafe behaviors are rewarding - Faster - Comfortable - Freedom of movement - Saves time
  • 30. Behavioral Action Plan - Wearing Safety Glasses Action Steps Date/Responsibility 1. Provide multiple styles of safety glasses and arrange for proper fitting. (Review recommendations with assembly employees for their input. 2. Choose an anti-fogging solution for Assembly Department employees. 3/94 Assembly Dept. Manager & Assembly START Team Member. 5/94 Assembly START Team
  • 31. Action Steps Date/Responsibility 3. Identify and recommend work area modifications that will impact the fogging issue. 4. Retrain employees on the need to wear safety glasses. 5. Evaluate stores and area supply cabinets to ensure that there is an adequate supply of safety glasses. 10/94 - Engineering Department and Assembly START Team Reps 2/94 - START Team 2/94 - START Team Reps. 6. Increase safety audits in the Assembly Department and focus on safety glasses. 7. Review status report of audits and action plan with all employees. Immediately/all trained auditors Monthly/START Team Representative and Supervisors
  • 32. INCIDENT/INJURY REPORTS Ratio of Total Injury Rate OSHA Injury Rate Ratio
  • 33. "ABC" ANALYSIS A B C ABC ANALYSIS S/L C/U +/- 1 . Does not see the 1. Nothing happens S C + need to report no disciplinary action for not reporting 2. Fear of discipline 2. Group maintains S C + safety record 3. Takes too much time 3. Injury does not S C - get treated 4. Work group might lose 4. No paperwork S C + safety prize hassle 5. Anticipates peer criticism 5. Avoids confrontation S C + if he reports with supervisor 6. Cannot leave job site 6. Injury gets worse L U _ 7. Doesn't like incident 7. Stays eligible for S C + investigation forms safety prize 8. Saves time Failure to report incidents
  • 35. POSITIVE VS. NEGATIVE REINFORCEMENT
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41. POSITIVE vs. NEGATIVE REINFORCEMENT + R - R Time Reinforcement
  • 42.
  • 43.
  • 44.
  • 47.