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Big bazaar
1.
2. History of BIG BAZAR
Big Bazaar was started by Kishore
Biyani, the Group CEO and Managing
Director of Pantaloon Retail
Big Bazaar was launched in September,
2001
Opening stores Calcutta, Indore,
Bangalore and Hyderabad in 22 days.
3. Total number of STORES of
Big Bazaar
133 STORES of big bazaar in all over INDIA.
The current formats includes Big Bazaar, Food Bazaar,
Electronic Bazaar and Furniture Bazaar.
4. Timeline
2001-four Big Bazaar stores launched within a span of 22
days in Kolkata, Indore, Bangalore and Hyderabad.
2002-Big Bazaar - ICICI Bank Card is launched.
2003-Big Bazaar enters Tier II cities with the launch of the
store in Nagpur.
2004-A day before Diwali, the store at Lower Parel becomes
the first to touch Rs 10 million turnover on a single day
2005-Electronic Bazaar and Furniture Bazaar are launched
2006-Navaras – the jewellery store launched within Big
Bazaar stores
2007-The 50th Big Bazaar store is launched in Kanpur. Big
Bazaar partners with Futurebazaar.com to launch India's
most popular shopping portal
2008-Big Bazaar becomes the fastest growing hypermarket
format in the world with the launch of its 101st store
within 7 years of launch
5. Innovations
Wednesday Bazaar
Big Bazaar introduced the Wednesday Bazaar
concept and promoted it as “Hafte Ka Sabse Sasta
Din”. It was mainly to draw customers to the
stores on Wednesdays, when least number of
customers are observed.
12. Price
If we are talking about METRO and BEST PRICE they
are sell there products in very low prices.
But customer says that in BIG BAZAAR products prices
is very high.
13. Complaints
According to customers we are not listen complaints
and if we are listen then there are no solution on
that’s complaints so that’s way customers are not
satisfied with BIG BAZAAR
14. Complaints
Posted by: RAJESH KODWANI
I have big bazar offer scrap coupon.i have sell scrap
5000 rs. i have purchase windows A/C from big
bazar.about WINDOW A/C MARKET
AVALAIBLE ON 18800 BUT BIG BAZAR
AVALAIBLE ON 21490 MAKE 2700 RS
DIFFRANCE . I HAVE ADJUST MY SCRAP
COUPON but alrady high rate about product big
bazar. not use my scrap coupon. i have suggested
to all customer please care about rate big bazar
scrape coupon utilization.
15. Akshi on Dec 17, 2010
charging more then MRP
yesterday we did purchasing from big
Bazaar (Kanpur bawadi,thane) and purchased a
sundrop refined oil. the they have charged the
prices more then what it has been printed as MRP
on the packet, although they have quoted less in
the store. but while billing instead of charging what
they have quoted they have charged more then the
MRP.
17. Customer connectivity
According to our problems customer is no connect with
big bazaar. If customer is not connect then we are
connect to customer.
But question is how????
20. Price
According to people BIG BAZAAR price’s is not good.
To solve this problem: See that how other stores sale same product in low
price.
We increase our quantity.
21. Conti….
Many types of offers
Today’s time big bazaar gives offers when any type of
festival comes.
But in other days there are no one offers to the
customer.
So big offers connect to the customer.
22. Event for customer
we organized event for customer as well as faculties.
This kind of things attracted to the customer.
In that’s events which products is not sale that’s
products we are include in our event
In this event there are some kind of restriction on that
like 200- Rs shoping and customer play this event. It
means that kind of restriction when customer says
this is ok
23. Advantages for this…
Our product is sale
Customer attracted
Our sale limitations is fixed.
24. For Parking system
In that’s project we working on that customer parking.
Because when customer park his vehicles then heshe
already pay 20- Rs. but some customer thing that we
save that money and park outside of the mall.
in our project we announced that if customer park his
vehicles then there are free of cost vehicles washed.
25. Complaints
We work on customer complaints.
Who customer says that they have some kind of
problem in store. Then we work on that problems and
solve it and after the solve the problem we sms to that
person and told that we solve the problem
26. Solution for that
If customer give us to any kind of complaints then in
one or two days to solve the problem and when
problem is solve then call or sms to that person and
tell that there are solve the problem and thank you.
Advantages for this…
Customer is satisfied for this
Our service is better.
