panduan autorefund untuk travel agent

1. ABACUS AUTO REFUND ( QREX ) Helpdesk, Customer Support Department

4. For Reference Only

6. FULL REFUND Note : WFR mandatory to re trieve Auto refund Mask Steps Description QREX Mask 1 e.g entry WFR 126 3898725274 ¥AGA 2 Screen 10 : Input R (Refunded ) and X for next screen 3 Screen 30 : Input Change Fee Amount ( Refund Fee + Cancelation Fee ) 4 Screen 32 : Refund information e.g. commission PCT , NET and X for next screen 5 Complete the refund transaction

7. Route CGK /KUL / JKT M class Publish Fare : USD 296.00 Tax : USD 15.00MY USD 40.00 YQ Net : USD 200.00 Commission from Net 7% Refund Fee : USD 50 Refund notice = USD 200– 50 + tax 55 = USD 205 Auto populated commission percentage 7 % in BSP Example 1 : Full Refund With Net Remit commission 7 %

8. Step 1 : Entry WFR1263898725297#AGA Step 2 : Screen 10 Fill in “ R” for Refund for Segments 1 and 2 Fill in “ X” at NEXT field to proceed to next screen

9. Step 3: Screen 30 Fill in CHG FEE AMOUNT as applicable, e .g USD 50.00 Fill in “ X” at NEXT field to proceed to next screen or Fill in “ X ” at QUIT to Ignored

10. Screen 30 Warning message System returns trailer message to verify TOTAL Fill in “ X” at NEXT field to proceed to next screen.

11. Screen 30 A t this stage the ETR Coupon Status is updated to RFND . So it is too late to terminate the refund

12. Step 4 : Screen 32 To Complete the refund transaction input “ X” to be Refunded. .

14. Example of Refund Notice 1

15. Example 2 : Below is example screen 32 to complete Auto refund with Full Refund Publish fare less commission 7 %

16. Example of Refund Notice 2

17. To make sure the Auto refund process already successful completely please check Sales Report with entry : DQB*RF

18. PARTIAL REFUND Steps Description Refund Mask 1 e.g entry : WFR12638987325389#AGA 2 Screen 10 : Input “R “ (Refunded ) and “ X “ for next Screen. 3 Screen 20 : Input Fare basis code (FB) , Amount segment flown and fill in “ M” for Manual 4 Screen 13 : Used TAX info. 5 Screen 24 : Fare Calculation from point of origin 6 Screen 30 : Input Chg Fee Amount 7 Screen 32 :Refund information e.g. commission PCT , NET and X for next screen 8 Complete the refund transaction

19. Route LAX / SFO / LAX L class Publish Fare : USD 500.00 Tax : USD 30 US 5.00AY 9.00 XF 7.40 ZP Commission publish fare 7% Segment Flown LAX / SFO e.g USD 250 Tax to be refunded e .g = 15.00 + 2.50 + 4.50 +3.70 = 25.70 Refund Fee : USD 50 Refund notice = USD 250– 50 + tax 25.70 = USD 225.70 Example : Partial Refund Publish commission 7 %

20. Step 1: Entry WFR0013898725331¥AAA Step 2 : Screen 10 Fill in “ F” for Flown for Segment 1 will be auto populated Fill in “ R ” for Refund for Segment 2 Fill in “ X ” at NEXT field to proceed to next screen

21. Step 3 : Screen 20 Fill in Fare Basis Code ( FB) and Refund Amount for Flown Segment(s) Fill in “M” for Manual Priced or “ P” for System Priced .

24. Step 5 : Screen 24 User to verify the Used Fare information Fill in “ X” in NEXT field to move to the next screen

25. Step 6 : Screen 30 Fill in CHG FEE AMOUNT as applicable, e .g USD50.00 Fill in “ X ” at NEXT field to proceed to next screen

27. Step 7 : Screen 32 Input “X” to complete Refund.

29. Helpdesk Abacus Indonesia JL.Mampang Prapatan Raya No 93 Jakarta 12790 Phone : (62-21) 27535388 (Hunting) Handphone : 0816 920 832 Fax : (62-21) 7943546 Email : [email_address] Join our mailing list at: [email_address] Website : www.abacus-ind.co.id eService : www.eservices.abacus-ind.com

30. Thank You