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Conducting User Research for your Startup- part 1
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Conducting User Research for your Startup- part 1
1.
Conducting User Research for
Startups Part 1 @dianeloviglio August 2012
2.
Architecture & Anthropology
Startup Founder UX Researcher Startup Advisor
3.
Gaining empathy for
...
4.
Agenda
What is User Research? Why do User Research? How do I recruit the right people?
5.
What is User
Research? Understanding past and current behaviors in order to use them as a proxy for future behaviors.
6.
Why do User
Research? gain empathy Ethnography Usability their motivations their values their needs their behaviors
7.
What problem is
your startup solving?
8.
What do you
want to know about your current or potential users?
9.
How do I
recruit the right people? Write a Screener Promote your Screener
10.
Write a Screener
Give a description, without giving away too much info. Include incentive. Start with easy questions. Always add “Other”.
11.
Don’t make any
questions required.
12.
Don’t use branching
logic. Ask at least one open-ended question. Keep it to 10 questions.
13.
Only collect this
info if it’s relevant
14.
Include exact times
and locations.
15.
Ask for first
name, email and cell as last questions.
16.
Write a screener
17.
Promote Your Screener
Use your current customer list.
18.
Promote Your Screener
Find places where people hang out in real life.
19.
Promote Your Screener
Find places where people hang out online.
20.
Promote Your Screener
Use @ and # to talk to your competitors’ customers.
21.
Promote Your Screener
Find conversations people are already having around your topic.
22.
Promote Your Screener
Target people and spread it through your personal networks.
23.
Pick 3 places
to promote your screener
24.
Agenda for next
time How to understand those people? Write an interview script Conduct an interview Take notes and collect artifacts
25.
Conducting User Research for
Startups Part 1 @dianeloviglio August 2012
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