1. Peer Exchange Workshop
Kuala Lumpur 8th – 12th March 2010
Childhelpline 147: Basics

2. Pro Juventute in Switzerland

3. Switzerland in Europe

4. 3 Helplines (German, French, Italien)
75%
147
German
20%
147
Italian
147 5%
French

5. 147: Cooperation with Government
Financiers
BSV
(Federal authoriti)
K A N T O N E … … AG AP BE BL SO FR JU VS … … …
Pro Juventute
147 German
147 French 147
Italian
Customers
Childern and youth
5

6. 147: Costs of operating
3'500'000
3'000'000
2'500'000
2'000'000
1'500'000
1'000'000
500'000
0
1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08
Bund Beiträge Dritter Spenden Defizit pj Aufwand Netzstellen

7. Topics counseling
French German Italien
Family
Famille Amour, Amitié, Sexualité
Love, Friendship, Sexuality Family
Love, Friendship, Sexuality
Amour, Amitié, Sexualité Famille
Family
Love, Friendship, Sexuality
School Education
Ecole, formation, argent, finances Addiction, Health
Santé, dépendance
Violence
Violence School Education
Ecole, formation, argent, finances
School Education
Addiction, Health
Santé, dépendance Violence
Violence
Suicidality Addiction, Health
Suicidality
Idée de suicide
0% 10% 20% 30% 0% 10% 20% 30% 40% 50% 0% 10% 20% 30%

8. 147: Consulting Approach
Theoretical background Application in practice
Systemic approach Creating awareness for resource
Resource-oriented Expand restrictet possibilities for action
Solution oriented Find solutions together with the caller
Empowerment Enhance self-esteem

9. Limits of councelling by Helpline
Limits Consequences for consulting process
Anonymity of the caller Responsibility for implementation lies with the
No callbacks from 147 caller
No face-to-face contact
Phone: acoustical channel Cooperation with institutions of local social
SMS: writing, identity chageabel, system
answer delayed
Chat: writing, identity changeable Crisis Intervention only possible with local
Variety of concerns partners

10. Cooperation in Crisis Intervention
Conselling by 147
Clarify suicidal, dissuaded from suicidal ideation , involve caregiver
Clarify violence situation, Clarify protection options, involve caregiver
Placement to specialized agencies
Child and Adolescent Psychiatric Service
Crisis Intervention Center
Victim support
Possible Interventions
Intervention with the content of the caller
Danger: Intervention without content of caller
Partners: Police, Emergency Medical Services, Ambulance