2. What you learn in the slide
What is business correspondence?
Needs of Business Correspondence
Types of Business Correspondence
3. Introduction
Business: It is the work relating to the production, buying and selling of
goods or services.
Correspondence: It is the act of writing the letter to someone.
Business Correspondence means the exchange of information in written
format for the process of business activities.
It can take place between organization, within organizations or between
the customer and the organization.
4. Why is it Needed?
To maintain a proper relationship.
It serves as evidence.
Create and Maintain goodwill.
Formal communication.
Independent of interpersonal skills.
Inexpensive and convenient.
6. Business Letters
Business letters are formal messages following specific formats. They may be
addressed to a particular person or organization. Most of the time business letters
are sent outside of your company.
Types of letters:
Sales letters
Order letter
Complaint Letters
Adjustment letter
Inquiry letter
Follow-up letter
Letter of Recommendation
Acknowledgment Letter
Cover Letter
Letter of Resignation
7. E-Mail(Electronic Mail)
An e-mail is a communication sent from one computer to another, usually
via a network. It is the least formal method of written communication
within a company.
8. Memorandum(Memo)
Memorandum are the letters send within a company.
It is the message exchanged by employees in the daiky conduct of their
work.
It is a document used for internal communication within an organization.
It may be drafted by management and addressed to other employees.
Memos are more formal than e-mails, but less formal than business letters.
9. Sales and application
The Sales letter sells a product or service.
The application letter sells a person’s ability to work.
Sales letter are written by professional writers who specialize in selling by
the written word.
10. So, when should I write ?
A business Letter
A Email
A Memorandum
11. Business Letters
most formal
usually sent to someone from a different company than yours, or a different
school, etc.
12. E-mails
less formal - written in a conversational style
sent to your work colleagues or fellow students/professors from the same
school
13. Memos
less formal than letters, yet more formal than e-mails
often filed as business correspondence
use short sentences, less formal language, and bullet points to convey
important information
contain a header that tells who it is from, who it is to, the date, and the subject.